Comcast Business VOIP (VoiceEdge) vs. Nextiva Business Phone Service

Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.

Incentivized

We have had great service with Nextiva Business Phone Service and it is reliable and reasonably priced for the offered features. User Friendly and minimal issues. We are able to control most of the set up for new users and or new phones when needed. Only would like to see the app - Nextiva One be enhanced with more features than it currently has.

Incentivized

• Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
• You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
• The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.

Incentivized

• Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
• Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
• The call flow functionality is especially smooth and intuitive to setup.
• Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.

Incentivized

• Not a fan of the poly phones
• I feel if the phones were set up better when installed it would have saved a lot of headache.

Incentivized

• The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
• Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
• Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.

Incentivized

Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.

Incentivized

Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.

Incentivized

We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.

Incentivized

Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.

Incentivized

Very helpful and quick

Incentivized

Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.

Incentivized

The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.

Incentivized

No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.

Incentivized

I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.

Incentivized

We switched for better uptime, ease of use, and better tech support and got all that from Nextiva. We were constantly losing connection with our previous provider, a package service for internet and phone. The web portal is much easier to use, and the call center offers many more features.

Incentivized

We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.

Incentivized

• In my experience, you have to pay to get out of contract.
• In my opinion, it's a total waste of time and money.

• ROI - we are saving money, a lot of money, and we have a MUCH better phone system
• Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
• Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.

Incentivized