ConnectAndSell vs. Five9

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectAndSell
Score 6.5 out of 10
N/A
ConnectAndSell takes the problem of getting decision makers on the phone and makes it go away. A typical Sales Rep will have more sales conversations using ConnectAndSell in one hour than they would typically have in an entire week.N/A
Five9
Score 8.2 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Pricing
ConnectAndSellFive9
Editions & Modules
No answers on this topic
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
Offerings
Pricing Offerings
ConnectAndSellFive9
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$6,000 Diagnostic Evaluation incluses unlimited use for two named users for one month.No setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Features
ConnectAndSellFive9
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
ConnectAndSell
5.0
9 Ratings
39% below category average
Five9
-
Ratings
Contact preview6.09 Ratings00 Ratings
Dialer-CRM integration2.09 Ratings00 Ratings
Call notes & tags6.09 Ratings00 Ratings
Automatic call logging6.09 Ratings00 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
ConnectAndSell
4.7
9 Ratings
50% below category average
Five9
-
Ratings
Outbound dialing7.09 Ratings00 Ratings
Inbound routing4.04 Ratings00 Ratings
Custom caller ID7.09 Ratings00 Ratings
Click-to-call5.08 Ratings00 Ratings
Recorded voicemail drop2.07 Ratings00 Ratings
Dialer contact import2.08 Ratings00 Ratings
Campaign & list management6.09 Ratings00 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
ConnectAndSell
5.7
9 Ratings
32% below category average
Five9
-
Ratings
Follow-up calls7.09 Ratings00 Ratings
Dialer reporting & analytics4.09 Ratings00 Ratings
Dialer compliance6.08 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
ConnectAndSell
-
Ratings
Five9
8.8
12 Ratings
5% above category average
Agent dashboard00 Ratings9.112 Ratings
Validate callers00 Ratings8.912 Ratings
Outbound response00 Ratings8.911 Ratings
Call forwarding00 Ratings9.29 Ratings
Click-to-call (CTC)00 Ratings8.810 Ratings
Warm transfer00 Ratings9.210 Ratings
Predictive dialing00 Ratings9.410 Ratings
Interactive voice response00 Ratings8.99 Ratings
REST APIs00 Ratings9.17 Ratings
Call scripts00 Ratings6.710 Ratings
Call tracking00 Ratings9.012 Ratings
Multichannel integration00 Ratings8.511 Ratings
CRM software integration00 Ratings8.911 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
ConnectAndSell
-
Ratings
Five9
8.3
21 Ratings
0% above category average
Inbound call routing00 Ratings9.010 Ratings
Omnichannel inbound routing00 Ratings9.38 Ratings
Recording00 Ratings7.911 Ratings
Quality management00 Ratings7.321 Ratings
Call analytics00 Ratings8.512 Ratings
Historical reporting00 Ratings7.512 Ratings
Live reporting00 Ratings8.710 Ratings
Customer interaction analytics00 Ratings8.110 Ratings
Best Alternatives
ConnectAndSellFive9
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ConnectAndSellFive9
Likelihood to Recommend
5.0
(10 ratings)
8.3
(36 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(2 ratings)
8.0
(8 ratings)
User Testimonials
ConnectAndSellFive9
Likelihood to Recommend
ConnectAndSell, Inc.
If your organization relies on outbound leads through cold calling, this is a great tool for you. ConnectAndSell definitely made the associate's jobs easier at our company and allowed them to produce greater output than they could have done manually without such a tool. This tool is less appropriate if cold calling isn't a big part of your company's lead generation efforts.
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Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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Pros
ConnectAndSell, Inc.
  • Builds lead lists.
  • Maximizes connections with prospects.
  • Provides guidance for how to approach future prospects.
  • Leaves strategic voicemails for prospects.
  • Sends emails based on programmable metrics.
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Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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Cons
ConnectAndSell, Inc.
  • One thing that's been difficult about Connect and Sell is some people can tell you've been patched through so if you can work past the initial conversation it ends up working great.
  • The system has worked great with outreach which we've integrated our contacts directly into the system. Because of this the connection between outreach and connect and sell don't always communicate calls and metrics which are crucial for us to know conversion rates.
  • We had a hard time getting the system implemented quickly and working the way we wanted it to. Because of the implementation specialist we were working with problems weren't solved quickly rather they were worked through quickly however they were solved.
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Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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Likelihood to Renew
ConnectAndSell, Inc.
For the right reps who are good at talking to prospects who aren't expecting their call, this is a no brainer.
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Five9
No answers on this topic
Support Rating
ConnectAndSell, Inc.
I have had a few support calls with their people. They are totally reachable and helpful, sharing screens, controlling my screen, showing why things happened, not just correcting it. If you have an issue with the software, let them help. They are there for you, and they are friendly, accessible, and happy to do their job.
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Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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Alternatives Considered
ConnectAndSell, Inc.
We have moved to Salesloft. Salesloft gave us greater visibility into performance metrics and integrated with more software which in turn helped streamline our business.
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Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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Return on Investment
ConnectAndSell, Inc.
  • It gives you greater potential to lock in a client, but I'm not sure from my end if this ROI is worth the headaches. It has a lot of work before it can become a truly reliable source for outbounding.
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Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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ScreenShots

ConnectAndSell Screenshots

Screenshot of ConnectAndSell Advanced Sales Acceleration Technology

Five9 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of