What users are saying about
19 Ratings
19 Ratings
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Score 6.8 out of 101

Likelihood to Recommend

ConnectAndSell

If your organization relies on outbound leads through cold calling, this is a great tool for you. ConnectAndSell definitely made the associate's jobs easier at our company and allowed them to produce greater output than they could have done manually without such a tool. This tool is less appropriate if cold calling isn't a big part of your company's lead generation efforts.
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Feature Rating Comparison

Preview Dialer

ConnectAndSell
6.3
Contact preview
ConnectAndSell
7.1
Dialer-CRM integration
ConnectAndSell
6.4
Call notes & tags
ConnectAndSell
5.8
Automatic call logging
ConnectAndSell
5.9

Core Dialer

ConnectAndSell
6.5
Outbound dialing
ConnectAndSell
7.4
Inbound routing
ConnectAndSell
7.5
Custom caller ID
ConnectAndSell
6.5
Click-to-call
ConnectAndSell
7.9
Recorded voicemail drop
ConnectAndSell
6.5
Dialer contact import
ConnectAndSell
5.0
Campaign & list management
ConnectAndSell
4.9

Call Follow-up and Quality Assurance

ConnectAndSell
5.9
Follow-up calls
ConnectAndSell
5.4
Dialer reporting & analytics
ConnectAndSell
5.6
Dialer compliance
ConnectAndSell
6.8

Pros

ConnectAndSell

  • ConnectAndSell did a good job tracking connections and dials.
  • Users were able to capture detailed notes, which came up during any follow up calls enabling a continuing conversation.
  • Users were prompted with details on whom they were speaking with, based upon information they loaded with their list of people to contact.
  • The published phone number could be changed to match the local area/city code, as the belief was someone would be more likely to answer a call from within their area.
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Cons

ConnectAndSell

  • Users had to "sit and wait" while ConntactAndSell dialed and finally reached someone. The user had to be paying attention and be ready to take a call at any second once the dialing started. As a result, this didn't free up any of their time and did not increase productivity.
  • There was a time lapse from when the ConnectAndSell dialer passed on the call to our end-user. While not a great deal of time, it was found to be enough to negatively impact the call.
  • While loading of lists to call was relatively easy, the integration with our CRM left much to be desired. If the list wasn't loaded properly, then no dial/conversation information made it to the CRM.
  • Administration of the tool was cumbersome at best. Best example would be having to request a user license be issued or disconnected rather than having the ability to handle ourselves.
  • Because there were CRM integration issues, reporting was lacking and became apparent that it wasn't anything we could rely upon.
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Likelihood to Renew

ConnectAndSell

ConnectAndSell 8.2
Based on 1 answer
For the right reps who are good at talking to prospects who aren't expecting their call, this is a no brainer.
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Alternatives Considered

ConnectAndSell

We did not compare alternative solutions to ConnectAndSell.
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Return on Investment

ConnectAndSell

  • We did not have a positive experience with ConnectAndSell from an ROI perspective.
  • ConnectAndSell did not have a give us a positive result on our business objective.
  • We did have a great sale to start transition, and that support was good. However, ongoing support was frustrating.
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Pricing Details

ConnectAndSell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000*

* Diagnostic Evaluation incluses unlimited use for two named users for one month.

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