ConnectWise RMM vs. OpsRamp

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise RMM
Score 6.8 out of 10
N/A
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…N/A
OpsRamp
Score 6.8 out of 10
N/A
OpsRamp headquartered in San Jose provides out-of-the-box IT infrastructure monitoring templates that capture behavioral and performance metrics for applications, servers, networks, storage, and database instances across hybrid and multi-cloud environments, as well as artificial intelligence for IT operations (AIOps), OpsQ, a service-centric AIOps platform with intelligent event management, alert correlation, and rapid remediation.N/A
Pricing
ConnectWise RMMOpsRamp
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ConnectWise RMMOpsRamp
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ConnectWise RMMOpsRamp
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
ConnectWise RMMOpsRamp
Small Businesses
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10

No answers on this topic

Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
LogicMonitor
LogicMonitor
Score 8.8 out of 10
Enterprises
TeamViewer
TeamViewer
Score 8.5 out of 10
ignio AIOps
ignio AIOps
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ConnectWise RMMOpsRamp
Likelihood to Recommend
7.3
(7 ratings)
7.8
(3 ratings)
Usability
-
(0 ratings)
7.6
(3 ratings)
Support Rating
-
(0 ratings)
7.1
(3 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.1
(2 ratings)
Professional Services
-
(0 ratings)
7.8
(2 ratings)
User Testimonials
ConnectWise RMMOpsRamp
Likelihood to Recommend
ConnectWise
ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.
Read full review
OpsRamp
PTP selected the OpsRamp platform to replace its legacy IT Operations Management (ITOM) solution, and PTP has now been using the OpsRamp solution for eight years. By implementing OpsRamp’s modern ITOM solution and leveraging the benefits of AIOps to improve service delivery to its clients, PTP can holistically monitor and manage on-premises network and data center infrastructures, as well as cloud resources and virtual firewalls.
Read full review
Pros
ConnectWise
  • Provides lightweight, easy to install software agent to deploy to client devices
  • Robust reporting, including hardware & installed software reports
  • Provides generally stable service for remote access to client devices
Read full review
OpsRamp
  • Infrastructure and application monitoring.
  • Infrastructure and application alerting.
  • Automated patching.
  • ITSM tools.
Read full review
Cons
ConnectWise
  • We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
  • Setting up MAC users is not easy
  • resolving existing tickets in the portal - understanding the ConnectWise notes
  • Account Management - Since ConnectWise took over, we have no idea who our account management team is.
  • Patch Management needs more improvement
Read full review
OpsRamp
  • Self Service Portal for cloud deployments.
  • Stabilization on existing ticketing systems.
  • Cloud resource deployments by integrating OpsRamp with cloud.
Read full review
Usability
ConnectWise
No answers on this topic
OpsRamp
It's a good and user friendly tool.
Read full review
Support Rating
ConnectWise
No answers on this topic
OpsRamp
OpsRamp has been there to support us. They were very helpful during migration and integration to our new ITSM platform.
Read full review
Alternatives Considered
ConnectWise
Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Read full review
OpsRamp
No answers on this topic
Contract Terms and Pricing Model
ConnectWise
No answers on this topic
OpsRamp
Pricing is very economical. You pay for monitoring and alerting, but you get a full suite of tools for the same price for free (including, Patching, ITSM, CMDB, and change management) - Good package for cheaper.
Read full review
Professional Services
ConnectWise
No answers on this topic
OpsRamp
Technical support is appreciable. We have dedicated customer relations managers to check and see the improvement of the tool and its flaws. Sometimes, we get to interact with CMO of the organization asking our feedback and suggestions. Not every organization does that.
Read full review
Return on Investment
ConnectWise
  • The product upgrades stay up to date with our business needs.
  • The product is an important part of our overall budget.
  • The product helps with the planning and success of our Department.
Read full review
OpsRamp
  • 90% alert reduction.
  • 70% of manual, routine IT.
  • Processes now automated.
  • 50% increase in team.
  • Efficiency and productivity.
Read full review
ScreenShots