ConnectWise RMM vs. Syncro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise RMM
Score 7.9 out of 10
N/A
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…N/A
Syncro
Score 8.3 out of 10
N/A
Syncro is a combined RMM & PSA solution built specifically for modern MSPs, from SyncroMSP (Servably, Inc) headquartered in Kirkland. Syncro’s unified IT operations platform, automates and simplifies service delivery for MSPs and IT professionals to help them grow their business.
$129
per month
Pricing
ConnectWise RMMSyncro
Editions & Modules
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Core
$129
per month per user
Team
$179
per month per user
Offerings
Pricing Offerings
ConnectWise RMMSyncro
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ConnectWise RMMSyncro
Top Pros

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Top Cons

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Best Alternatives
ConnectWise RMMSyncro
Small Businesses
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Medium-sized Companies
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Enterprises

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User Ratings
ConnectWise RMMSyncro
Likelihood to Recommend
7.4
(7 ratings)
7.0
(1 ratings)
User Testimonials
ConnectWise RMMSyncro
Likelihood to Recommend
ConnectWise
ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.
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SyncroMSP (Servably, Inc)
SyncroMSP is great for MSPs starting out or wanting to keep their costs low. Some RMM software will charge per install - and price breaks only available as your base grows to a significant number. As Syncro is a "per agent" cost, the costs for an MSP are (a) known and (b) easily to manage as the team grows. The third-party integration element is very useful for MSPs looking to be able to not only onsell additional services, but the management of these services is simple for anybody to use
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Pros
ConnectWise
  • Provides lightweight, easy to install software agent to deploy to client devices
  • Robust reporting, including hardware & installed software reports
  • Provides generally stable service for remote access to client devices
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SyncroMSP (Servably, Inc)
  • Integration with other solutions. Syncro partners with a number of vendors (such as AV related software), which seamlessly integrates with the solution - at an extremely affordable price.
  • The RMM part of the solution works as it needs to - providing us with remote access to our clients systems. Whilst basic, it does the job perfectly and effortlessly.
  • Simple interface. Some MSP software becomes overly complex - Syncro takes the hassle out of these complex systems by providing our team with an easy to navigate solution.
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Cons
ConnectWise
  • We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
  • Setting up MAC users is not easy
  • resolving existing tickets in the portal - understanding the ConnectWise notes
  • Account Management - Since ConnectWise took over, we have no idea who our account management team is.
  • Patch Management needs more improvement
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SyncroMSP (Servably, Inc)
  • Ticketing. Whilst the ticketing system works, it is fairly basic compared to specific ticketing solutions. Some improvements here would be great.
  • Remote Management - granular options on accounts. You are unable to have some clients or systems which do not require a password for remote access, whilst having this set for other clients/accounts. This makes it a problem if you want to use the remote management component on servers where there is no one available to approve access
  • Better "built in" remote access software. Whilst the base remote access software works and that the system integrates with larger remote management vendors, some improvements to the remote management component would be beneficial
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Alternatives Considered
ConnectWise
Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
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SyncroMSP (Servably, Inc)
Syncro does not have every bell or whistle (especially when compared with Kaseya VSA). However from a cost versus feature perspective, Syncro wins hands down. Syncro versus Atera - they are very similar products and also use the per agent pricing. This was a big driver for us and Syncro came out at cheaper priced option. Atera does have more features and is a more mature product - however the features that we required were perfect in SyncroMSP
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Return on Investment
ConnectWise
  • The product upgrades stay up to date with our business needs.
  • The product is an important part of our overall budget.
  • The product helps with the planning and success of our Department.
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SyncroMSP (Servably, Inc)
  • The integrated AV solution with Bitdefender is very cheap - yet very a very high quality NGAV solution. It allows us to ensure our clients have access to an NGAV solution at an affordable price
  • Syncro has allowed us to expend our business into new areas which were not able to be accessed previously. This means that we can now service our clients in different ways than previously.
  • The fixed cost pricing allows our teams to understand what their costs are - but also allow us to grow the business and customer base with no increase in costs until we increase our technical team.
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ScreenShots

Syncro Screenshots

Screenshot of Syncro’s ticketing system. Customized ticket workflows ensure issues are being handled correctly. Templated worksheets for common ticket types maintain process consistency. Syncro’s ticketing integrates directly into billing to capture all time spent and work done.Screenshot of Syncro’s  billing functions. Syncro dynamically counts employees, assets, or policies and bill accordingly. Recurring invoices with prepaid billing can be set up against stored credit cards. Unbilled ticket charges can be added as line items to a single invoice. Syncro provides options like these, along with integrations into accounting systems like Xero and Quickbooks.Screenshot of Syncro's communications, which can include a branded system tray icon, appearing on every client device to give clients convenient embedded options for contact. Live chat, agent contact forms, and email flow directly to ticketing to ensure everything is documented. A branded customer portal can be set up, where clients can log in to see documentation, review and pay invoices, launch remote sessions into their own assets, or open a ticket. Syncro's email function can be used to send broad communications or targeted messages to specific clients.Screenshot of Syncro's remote monitoring, used to keep a real-time eye on every device under management, including any running services and processes. Syncro sends alerts when issues arise.Screenshot of issue remediation, which can be set up to automatically perform actions when an alert is created, such as creating a ticket, sending an SMS message to a technician, or running a script. Automated remediations can sometimes totally displace human involvement.Screenshot of Syncro's scripting feature, which can be used to customize and automate workflows. Syncro has scripting capabilities in PowerShell, VBScript, Mac, and batch scripting. Its library of one-line PowerShell commands can help to drive efficiency.