Likelihood to Recommend ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their
ScreenConnect software as wells.
Read full review Veeam One works great for monitoring virtual infrastructure. However, other dedicated server monitoring apps do better with monitoring the individual VMs. Where it stands out is its reporting functionality, which allows you to forecast growth and keep track of how you are using your resources. It is also great for companies without a big monitoring budget, as there is a pretty functional free version.
Read full review Pros Provides lightweight, easy to install software agent to deploy to client devices Robust reporting, including hardware & installed software reports Provides generally stable service for remote access to client devices Read full review Proactive Alerting - the product can provide email alerts to notify one of any issues in the environment. Capacity Planning and Forecasting - it has the ability to provide an analysis of the current environment as well as provide a report to forecast future capacity requirements. Monitoring and Reporting - the software can monitor you environment 24x7 with the ability to provide comprehensive reporting. Read full review Cons We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs Setting up MAC users is not easy resolving existing tickets in the portal - understanding the ConnectWise notes Account Management - Since ConnectWise took over, we have no idea who our account management team is. Patch Management needs more improvement Read full review The licensing is tricky to understand. You can have an enterprise BR license or a Veeam ONE license, and the split modules read from only one module where the license is actually loaded into it. Documentation could be a little better. It's not exactly pretty to look at. Themes and tweaks are pretty limited. Read full review Support Rating We rarely if ever call support, but overall Veeam is very responsive, quick to get a hold of, and knowledgeable in there help. Some companies get big like Veeam and their support drops off, but we haven't seen that with Veeam (but again, their products seem really solid and trouble free so we rarely need help).
Read full review Alternatives Considered Automate (
LabTech ) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Read full review Veeam ONE does not stack up well against
Prometheus because
Prometheus is must more flexibile and customizable.
AppDynamics and Veeam ONE are similar in that they excel with certain but different aspects. Veeam ONE with backups and
AppDynamics with application performance.
Read full review Return on Investment The product upgrades stay up to date with our business needs. The product is an important part of our overall budget. The product helps with the planning and success of our Department. Read full review The most positive impact has been a centralized platform to manage all our vCenter Tags, which orchestrate all our BCDR solutions with Veeam. Response time for analyzing system performance when there are issues has greatly increased due to the simplicity of the software, plus we have been able to allow access to application developers and managers to view and asses their servers when they feel there are issues, without the need to contact the infrastructure team members. Read full review ScreenShots