What users are saying about
Constant Contact
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Top Rated
716 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 716 reviews and ratings
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 2.7 out of 100
Based on 23 reviews and ratings
Feature Set Ratings
Email & Online Marketing

7.7
Constant Contact
77%
Solutionreach
Feature Set Not Supported
N/A
Constant Contact ranks higher in 9/9 features
Constant Contact ranks higher in 9/9 features
WYSIWYG email editor

7.8
78%
82 Ratings
N/A
0 Ratings
Dynamic content

7.6
76%
82 Ratings
N/A
0 Ratings
Ability to test dynamic content

7.5
75%
81 Ratings
N/A
0 Ratings
Landing pages

7.6
76%
56 Ratings
N/A
0 Ratings
A/B testing

7.4
74%
52 Ratings
N/A
0 Ratings
Mobile optimization

8.0
80%
85 Ratings
N/A
0 Ratings
Email deliverability reporting

8.6
86%
135 Ratings
N/A
0 Ratings
List management

8.4
84%
90 Ratings
N/A
0 Ratings
Triggered drip sequences

6.7
67%
47 Ratings
N/A
0 Ratings
Reporting & Analytics

7.8
Constant Contact
78%
Solutionreach
Feature Set Not Supported
N/A
Constant Contact ranks higher in 3/3 features
Constant Contact ranks higher in 3/3 features
Dashboards

7.8
78%
87 Ratings
N/A
0 Ratings
Standard reports

8.2
82%
87 Ratings
N/A
0 Ratings
Custom reports

7.5
75%
58 Ratings
N/A
0 Ratings
Pre-Send Testing

8.1
Constant Contact
81%
Solutionreach
Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features
Constant Contact ranks higher in 8/8 features
URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings
Link Tracking

8.0
80%
34 Ratings
N/A
0 Ratings
Image Validation

8.2
82%
31 Ratings
N/A
0 Ratings
Inbox Display

8.0
80%
34 Ratings
N/A
0 Ratings
Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings
Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings
Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings
Email Previews

8.6
86%
40 Ratings
N/A
0 Ratings
Attribute Ratings
- Constant Contact is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Solutionreach is rated higher in 1 area: Likelihood to Renew
Likelihood to Recommend

8.3
Constant Contact
83%
106 Ratings
1.0
Solutionreach
10%
19 Ratings
Likelihood to Renew

9.0
Constant Contact
90%
21 Ratings
9.1
Solutionreach
91%
1 Rating
Usability

10.0
Constant Contact
100%
9 Ratings
Solutionreach
N/A
0 Ratings
Availability

9.0
Constant Contact
90%
4 Ratings
Solutionreach
N/A
0 Ratings
Performance

10.0
Constant Contact
100%
4 Ratings
Solutionreach
N/A
0 Ratings
Support Rating

10.0
Constant Contact
100%
17 Ratings
9.1
Solutionreach
91%
2 Ratings
Online Training

10.0
Constant Contact
100%
1 Rating
Solutionreach
N/A
0 Ratings
Implementation Rating

10.0
Constant Contact
100%
9 Ratings
Solutionreach
N/A
0 Ratings
Product Scalability

10.0
Constant Contact
100%
1 Rating
Solutionreach
N/A
0 Ratings
Likelihood to Recommend
Constant Contact
Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

Verified User
Employee in Marketing
Oil & Energy Company, 51-200 employeesSolutionreach
I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.

Verified User
C-Level Executive in Other
Health, Wellness and Fitness Company, 11-50 employeesPros
Constant Contact
- You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
- Easy to use for folks who are not tech savvy.
- Very quick upload speed for contact lists when compared with other email marketing vendors.
- Easy to customize contact lists.
- Displays much more consistently across different email clients when compared with other email marketing vendors.

Verified User
Analyst in Marketing
Insurance Company, 501-1000 employeesSolutionreach
- SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
- You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
- This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
- Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
Office Manager
EnVision Family EyecareMedical Practice, 1-10 employees
Cons
Constant Contact
- The interface is definitely a bit difficult to use and it takes some getting used to.
- More customization and exporting of html would be awesome.
- They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

Verified User
Strategist in Marketing
Marketing & Advertising Company, 11-50 employeesSolutionreach
- Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
- Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.
Scheduling Coordinator
Cosmetic And Family DentisryMedical Practice, 1-10 employees
Pricing Details
Constant Contact
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9.99 per month
Constant Contact Editions & Modules
Edition
Core | $9.991 |
---|---|
Plus | $45.001 |
- per month
Additional Pricing Details
—Solutionreach
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Solutionreach Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Constant Contact
Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Multimedia Communications Supervisor
Virginia Beach City GovernmentGovernment Administration, 5001-10,000 employees
Solutionreach
Solutionreach 9.1
Based on 1 answer
We save too much time with Solution Reach to turn back now.
Office Manager
EnVision Family EyecareMedical Practice, 1-10 employees
Usability
Constant Contact
Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Owner, Consultant
AZ Social Media WizInternet, Myself Only
Solutionreach
No score
No answers yet
No answers on this topic
Reliability and Availability
Constant Contact
Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesSolutionreach
No score
No answers yet
No answers on this topic
Performance
Constant Contact
Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

Verified User
Employee in Marketing
Retail Company, 51-200 employeesSolutionreach
No score
No answers yet
No answers on this topic
Support Rating
Constant Contact
Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

Verified User
Administrative Assistant in Marketing
Real Estate Company, 51-200 employeesSolutionreach
Solutionreach 9.1
Based on 2 answers
Because I am all about customer service and they are right on it!

Verified User
Professional in Other
Medical Practice Company, 11-50 employeesImplementation Rating
Constant Contact
Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

Verified User
Employee in Marketing
Retail Company, 51-200 employeesSolutionreach
No score
No answers yet
No answers on this topic
Alternatives Considered
Constant Contact
We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

Verified User
Contributor in Other
Religious Institutions Company, 10,001+ employeesSolutionreach
Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.
Office Manager
Laser Dentistry of ErieHospital & Health Care, 1-10 employees
Scalability
Constant Contact
Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesSolutionreach
No score
No answers yet
No answers on this topic
Return on Investment
Constant Contact
- Good email marketing option that we need to expand on
- We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
- Very affordable and we plan in keeping it as a resource
Director of Development
Health Care Center for the HomelessHospital & Health Care, 51-200 employees
Solutionreach
- Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
- Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
- We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.
Practice Administrator
Southwest Children's ClinicMedical Practice, 11-50 employees