Constant Contact vs Solutionreach

• You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
• Easy to use for folks who are not tech savvy.
• Very quick upload speed for contact lists when compared with other email marketing vendors.
• Easy to customize contact lists.
• Displays much more consistently across different email clients when compared with other email marketing vendors.

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• SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
• You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
• This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
• Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.

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• The interface is definitely a bit difficult to use and it takes some getting used to.
• More customization and exporting of html would be awesome.
• They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

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• Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
• Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.

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• Good email marketing option that we need to expand on
• We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
• Very affordable and we plan in keeping it as a resource

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• Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
• Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
• We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.

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