What users are saying about
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Top Rated
55 Ratings
51 Ratings
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Score 8.5 out of 100

FullStory

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Top Rated
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Mobile Capabilities

    Contentsquare (Clicktale)

    Feature Set Not Supported
    N/A
    2.0

    FullStory

    20%
    FullStory ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Mobile Application

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Results and Analysis

    Contentsquare (Clicktale)

    Feature Set Not Supported
    N/A
    7.2

    FullStory

    72%
    FullStory ranks higher in 8/8 features

    Heatmap tool

    N/A
    0 Ratings
    6.5
    65%
    4 Ratings

    Click analytics

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Scroll maps

    N/A
    0 Ratings
    7.8
    78%
    4 Ratings

    Form fill analysis

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Conversion tracking

    N/A
    0 Ratings
    5.0
    50%
    3 Ratings

    Goal tracking

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    Funnel Analysis

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    Session Recording and Replay

    N/A
    0 Ratings
    9.8
    98%
    5 Ratings

    Attribute Ratings

    • Contentsquare (Clicktale) is rated higher in 1 area: Likelihood to Recommend
    • FullStory is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    9.0

    Contentsquare (Clicktale)

    90%
    13 Ratings
    8.6

    FullStory

    86%
    27 Ratings

    Likelihood to Renew

    7.5

    Contentsquare (Clicktale)

    75%
    11 Ratings
    9.5

    FullStory

    95%
    4 Ratings

    Usability

    7.0

    Contentsquare (Clicktale)

    70%
    1 Rating

    FullStory

    N/A
    0 Ratings

    Support Rating

    Contentsquare (Clicktale)

    N/A
    0 Ratings
    8.1

    FullStory

    81%
    22 Ratings

    Implementation Rating

    Contentsquare (Clicktale)

    N/A
    0 Ratings
    8.9

    FullStory

    89%
    12 Ratings

    Likelihood to Recommend

    Contentsquare (Clicktale)

    ContentSquare [(Clicktale)] is best suited to deep dive understanding of how web users truly consume your web pages. For example, when a traditional analytics software informs you on exit rates, ContentSquare [(Clicktale)] helps you to understand if users left without interacting with their last page or if they in fact spent time reading, scrolling, clicking it.
    Anonymous | TrustRadius Reviewer

    FullStory

    FullStory is great for troubleshooting customer issues, especially when your customer base is in another time zone or composed of people who speak another language. It's also great for UI/UX projects, since you can see exactly what a customer is doing on your site and how they're interacting with your content
    Anonymous | TrustRadius Reviewer

    Pros

    Contentsquare (Clicktale)

    • Heat Maps - we used and liked CrazyEgg in the past, and it was a cheaper tool that was easy to use. ClickTale gives us additional capabilities with better data about scroll reach, mouse movements, clicks and a summary report that shows what parts of our pages are getting attention. A product manager asked us yesterday for insights on how his product page was performing, and we were easily able to send him the reports in the heat map section.
    • Visitor recordings - We get good data on our website using analytics tools like GA, HubSpot and ClickTale, but it is very helpful to watch actual visitor recordings for certain visitor segments. If we add a new page or new feature to our website and notice a trend, we can easily drill down and watch visitors and see how they are interacting with the page.
    • Conversion funnels - We do a lot of our analysis in Google Analytics and you can set up conversion funnels in GA if you know how to do it. The problem is you can't segment the data and the aggregated data is not as helpful. ClickTale makes it very simple to do conversion funnels, and you can segment them with just a few clicks.
    Dan Briscoe | TrustRadius Reviewer

    FullStory

    • FullStory allows me to view visitor behavior on a particular webpage. Traditional web analytics focuses on visitor movement between web pages, not on one specific page.
    • The software helps us to discover the behavior of the customers and provides us all the insights.
    • The customer support of this team is also very good.
    • The automation of this software is well developed.
    • I like its customizable interface.
    Brandon Smith | TrustRadius Reviewer

    Cons

    Contentsquare (Clicktale)

    • It's a bit difficult to navigate form heatmaps of one page on my sites to those of another.
    • It would be useful to have data on what percentage of clicks for each link are bounces. If this is available already, it is not very easy to find.
    • I have slight doubts about the accuracy of ClickTale's data based on some industry related articles I've read (i.e. http://redant.com.au/tool-reviews/clicktale-review-technology/). For the most part I feel like the data I'm getting is accurate, because it roughly corresponds to what I'm able to see on Google Analytics. It would be nice to see ClickTale address some of these issues.
    Leor Maizel | TrustRadius Reviewer

    FullStory

    • Can be a little confusing to know the exact time something happened, in local time or customer time? That's helpful for engineering to look into log files.
    • When looking for a specific session, it would be nice if you have a easier list of sessions with a little more info to choose from
    • It would be nice to be able to save flagged sessions and annotations under my profile to reference later
    Sarah Morgan | TrustRadius Reviewer

    Pricing Details

    Contentsquare (Clicktale)

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Contentsquare (Clicktale) Editions & Modules

    Additional Pricing Details

    FullStory

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0 per month

    FullStory Editions & Modules

    Edition
    Free$0.00
    BusinessContact Sales
    EnterpriseContact Sales
    1. none
    Additional Pricing Details

    Likelihood to Renew

    Contentsquare (Clicktale)

    Contentsquare (Clicktale) 7.5
    Based on 11 answers
    At my former company I was able to upgrade our initial subscription level from bronze to gold without any problems after the first year. Unfortunately, the company I am presently with doesn't have a Clicktale subscription. I would have absolutely no hesitation in strongly recommending Clicktale to my current company if I ever get even a remote chance to do so. Clicktale is used in some of the statistics I use on my resume in an effort to quantify my results as a certified usability analyst. Clicktale has made a significant difference in my value to any team I work with.
    Art Zippel, CUA | TrustRadius Reviewer

    FullStory

    FullStory 9.5
    Based on 4 answers
    We brought in FullStory to our platform to help and Support and Engineering team with diagnosing and troubleshooting our software but its use has grown internally and now our product and customer marketing teams have adopted it. They find it very useful to understand how customers use our product natively and how they "hack" it, this allows us to make changes to our product that we'd otherwise not have known about.
    Anonymous | TrustRadius Reviewer

    Usability

    Contentsquare (Clicktale)

    Contentsquare (Clicktale) 7.0
    Based on 1 answer
    I had some issues interacting with viewing recordings of a specific page by many users but my impression was that this was going to be fixed.
    Art Zippel, CUA | TrustRadius Reviewer

    FullStory

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Contentsquare (Clicktale)

    No score
    No answers yet
    No answers on this topic

    FullStory

    FullStory 8.1
    Based on 22 answers
    Not being able to provide help/support during U.S. holidays can be a bit of a problem since our support team works even during those times, and it would actually be nice to have somebody to turn to when the application fails to perform the way we want it to.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Contentsquare (Clicktale)

    No score
    No answers yet
    No answers on this topic

    FullStory

    FullStory 8.9
    Based on 12 answers
    FullStory helps us in capturing error, rage, and dead clicks. This is helping us in making the user experience better. FullStory is also helping us do the comparative analysis of the old and newly added users to the application. The session recording can be shared with developers so that they can see what kind of issues a user is facing while using our application.
    Nadeem Rehman | TrustRadius Reviewer

    Alternatives Considered

    Contentsquare (Clicktale)

    ClickTale is now a step ahead of the competition since it delivers insights based on pre-defined business KPIs and customer journeys that we have set up. We can also segment our traffic and easily sift through the many recordings finding the ones that match our lookup criteria. This paired with a good and reliable PII masking helps us with insight collection and drive business decisions which other solutions don't have.The new non-Flash interface is clean and simple to use and has all the functionalities centralized.
    Nuno Luz | TrustRadius Reviewer

    FullStory

    FullStory is the only platform that we've trusted to give us solid reporting and recording for users. We do use Gainsight PX as well in order to track user flow, walkthrough/guides, and notifications. We love using FullStory and have been for the past four years!
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Contentsquare (Clicktale)

    • Rarely was actionable insight taken from the ClickTale tool that resulted in a better user experience on our website. We made small changes on different aspects of our webpages that typically did not show an improvement over the previous versions.
    • The dedicated time and resources in the ClickTale tool did not justify the investment. The heat maps can be helpful but they are based on mouse clicks (Google Analytics can help with that). Watching recordings can get time consuming and don't always provide enough data for an actionable takeaway.
    • If you take the approach of identifying a potential problem on your website first, then using the ClickTale tool to dig deeper in the issue, you might find the tool helpful. However, make sure you gather enough data on the potential issue before making changes to your site (and monitor the changes afterward).
    Ryan Freeman | TrustRadius Reviewer

    FullStory

    • Triage for front end bugs - FullStory can sometimes help you spot a bug in action much more quickly than trying to recreate it on your own
    • Observing customers use new features and understanding why a new feature may be performing better or worse than expected
    Thomas Knight | TrustRadius Reviewer

    Screenshots

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