What users are saying about
Top Rated
126 Ratings
Top Rated
60 Ratings
Top Rated
126 Ratings
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Score 8.2 out of 100
Top Rated
60 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Conversica

  • Great at helping marketing and sales surface leads that might be interested in your product.
  • Great at working low level leads and see if there are opportunities within a large number of leads
  • Great at providing a more personal touch, ie it looks like it is coming from an actual person vs. a marketing-driven, standardized email.
  • Since you are allowing Conversica to do a lot of the manual work of emailing and working low level leads, it really helps free up work of your sales team which would otherwise cost more.
John Mitzel | TrustRadius Reviewer

SAP Conversational AI

Looking from a global point of view and the ability to integrate through the use of Webhook, I think any scenario would be available or suitable for SAP Conversational AI: Service Support Center, for financial and credit entities, at the level of educational consultation, etc.
Anonymous | TrustRadius Reviewer

Pros

Conversica

  • Conversica does a good job of prospecting.
  • We love that they have a follow up feature that allows us to hold our staff accountable for reaching out to those who are interested in timely manner.
  • The dashboard in Conversica helps us to both navigate current conversations and leads easily, as well as view the progress of current and past conversations.
Kathy Cannon | TrustRadius Reviewer

SAP Conversational AI

  • SAP Conversational AI in addition to providing the chatbot features also integrates bot analytics without the need for much setup/deployment work.
  • It is possible to code SAP Conversational AI chatbot in multiple coding languages (Node.js, Python, PHP, iOS, etc.) that makes it easy both implement as well as integrate with existing IT stacks (eg. Analytics, AI, Databases).
  • SAP Conversational AI is easy to implement and get it running especially if you are already using SAP S/4HANA Cloud.
Aditya Mohan | TrustRadius Reviewer

Cons

Conversica

  • There are some parts of email templates that are not customizable. This makes it difficult to change sentence structure.
  • There are times when the AI assistant is reaching out to leads at the same time as one of our sales reps. Often this is because the salesperson didn't follow the proper process in turning the assistant off but it happens often enough that I wish the process was simplified.
Adriana Zupan | TrustRadius Reviewer

SAP Conversational AI

  • Documentation update. Some of the very nice tutorials and docs seem outdated or not SAP-branded, which can be confusing
  • Fallback channels. The intercom fallback channel has an important lack of speed, and the SAP fallback channel seems complicated to implement in a product development sprint
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Conversica

Conversica 8.5
Based on 6 answers
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
Vinny Poliseno | TrustRadius Reviewer

SAP Conversational AI

No score
No answers yet
No answers on this topic

Support Rating

Conversica

Conversica 8.6
Based on 129 answers
We had a lot of pushback in the beginning from our sales staff. No one likes it when their weaker areas are pointed out and made public; nor do they like anyone/anything working "their" leads. However, once they saw that Conversica's AI was able to engage leads that were not responding to them, they quickly bought in and are happy to have it!
Joseph Davis | TrustRadius Reviewer

SAP Conversational AI

SAP Conversational AI 7.5
Based on 33 answers
Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.
Anonymous | TrustRadius Reviewer

Implementation Rating

Conversica

Conversica 8.3
Based on 82 answers
Implementation went very smooth. They did a nice job of handing off from sales to our support team. They also did well with Salesforce technical questions. There was some things we could not do ourselves and relied completely on the support rep. I didn't like that.
Mike Bryant | TrustRadius Reviewer

SAP Conversational AI

No score
No answers yet
No answers on this topic

Alternatives Considered

Conversica

We do not see any competitors to Conversica, that offer the same or similar value proposition. We selected Conversica after experiencing disappointing ROIs over 7+ years at predecessor companies, with 90% of the vendors or solution providers out there, none of whom offer anything remotely close to Conversica's services.
Dirk Davis | TrustRadius Reviewer

SAP Conversational AI

We decided to go ahead with this product since our systems heavily rely on SAP already. The integration of data is seamless and can be customized to all needs. We found other competitive solutions to be worse at the data integration, although sometimes they provide a nicer UI or additional functions.
Anonymous | TrustRadius Reviewer

Return on Investment

Conversica

  • No lead gets left behind. Your agent doesn't get sick, take vacation or have any lapse in productivity.
  • Employee efficiency. Our teams can now focus on the great leads rather than getting overwhelmed with hundreds of contacts to follow up with.
David Da Silva | TrustRadius Reviewer

SAP Conversational AI

  • It’s a very good initiative by SAP to bring SAP Conversational AI which is much needed in current business scenario and with the emerging other ERP solutions that also have their chatbot tools. Having SAP Conversational AI would reduce dependency on other platforms to build a digital assistant. Also, gives much better integration to SAP’s own various products
  • However, it still needs to grow stronger as compared to the capability of IBM’s Watson, Amazon’s Lex and Google’s dialogue flow where it comes to enable its capability to work as voice enabled chatbot to work in Alexa and google home
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Conversica

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Conversica Editions & Modules

Edition
Starter Edition$1,4991
  1. per installation
Additional Pricing Details
A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

SAP Conversational AI

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP Conversational AI Editions & Modules

Additional Pricing Details

Add comparison