What users are saying about
152 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 152 reviews and ratings
Top Rated
72 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 72 reviews and ratings
Attribute Ratings
- Conversica is rated higher in 2 areas: Likelihood to Recommend, Usability
- Conversica and SAP Conversational AI are tied in 1 area: Support Rating
Likelihood to Recommend

8.6
Conversica
86%
95 Ratings
7.8
SAP Conversational AI
78%
39 Ratings
Likelihood to Renew

8.5
Conversica
85%
6 Ratings
SAP Conversational AI
N/A
0 Ratings
Usability

9.0
Conversica
90%
1 Rating
7.7
SAP Conversational AI
77%
2 Ratings
Availability

Conversica
N/A
0 Ratings
8.2
SAP Conversational AI
82%
2 Ratings
Performance

Conversica
N/A
0 Ratings
8.2
SAP Conversational AI
82%
2 Ratings
Support Rating

8.9
Conversica
89%
137 Ratings
8.9
SAP Conversational AI
89%
63 Ratings
Implementation Rating

8.0
Conversica
80%
127 Ratings
SAP Conversational AI
N/A
0 Ratings
Likelihood to Recommend
Conversica
Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
Admissions Special Programs Manager
Hussian College - Los AngelesEducation Management, 501-1000 employees
SAP Conversational AI
It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around.
Assistant Director Of Information Technology
J.CrewApparel & Fashion, 1001-5000 employees
Pros
Conversica
- Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
- Conversica is also useful in weeding out leads that are not strong.
- Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
Director Marketing
8x8Telecommunications, 1001-5000 employees
SAP Conversational AI
- SAP has helped me manage my teams cost in material management.
- SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
- Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.
Engineer II | Scientific Associate II
Vertex PharmaceuticalsBiotechnology, 1001-5000 employees
Cons
Conversica
- The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
- Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
- Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.

Verified User
Program Manager in Marketing
Computer Software Company, 51-200 employeesSAP Conversational AI
- SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
- There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
- It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.
Manager
Skive itAirlines/Aviation, 51-200 employees
Pricing Details
Conversica
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$1,499 per installation
Conversica Editions & Modules
Edition
Starter Edition | $1,4991 |
---|
- per installation
Additional Pricing Details
A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.SAP Conversational AI
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—SAP Conversational AI Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Conversica
Conversica 8.5
Based on 6 answers
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
Director of Marketing & Sales Operations
Salsa Labs, Inc.Internet, 51-200 employees
SAP Conversational AI
No score
No answers yet
No answers on this topic
Usability
Conversica
Conversica 9.0
Based on 1 answer
Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.

Verified User
Employee in Marketing
Insurance Company, 51-200 employeesSAP Conversational AI
SAP Conversational AI 7.7
Based on 2 answers
Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite

Verified User
Consultant in Information Technology
Information Technology and Services Company, 10,001+ employeesReliability and Availability
Conversica
No score
No answers yet
No answers on this topic
SAP Conversational AI
SAP Conversational AI 8.2
Based on 2 answers
Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.

Verified User
Team Lead in Professional Services
Information Technology and Services Company, 11-50 employeesPerformance
Conversica
No score
No answers yet
No answers on this topic
SAP Conversational AI
SAP Conversational AI 8.2
Based on 2 answers
It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.

Verified User
Team Lead in Professional Services
Information Technology and Services Company, 11-50 employeesSupport Rating
Conversica
Conversica 8.9
Based on 137 answers
Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.

Verified User
Manager in Marketing
Computer Software Company, 5001-10,000 employeesSAP Conversational AI
SAP Conversational AI 8.9
Based on 63 answers
Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 201-500 employeesImplementation Rating
Conversica
Conversica 8.0
Based on 127 answers
The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.

Verified User
Manager in Marketing
Computer Software Company, 51-200 employeesSAP Conversational AI
No score
No answers yet
No answers on this topic
Alternatives Considered
Conversica
I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now

Verified User
Director in Marketing
Telecommunications Company, 501-1000 employeesSAP Conversational AI
The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a more front-end product that end users can directly use to navigate the web application better. Both have strengths in their respective areas. Conversational AI is more recent and cutting edge.
Supply Chain Data Analytics & Machine Learning
Publix Super MarketsHigher Education, 5001-10,000 employees
Return on Investment
Conversica
- We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
- Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
Associate Vice President of Experience
YMCA of Florida's First CoastHealth, Wellness and Fitness, 1001-5000 employees
SAP Conversational AI
- The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 51-200 employees