Conversica vs SAP Conversational AI

Likelihood to Recommend

Great at helping marketing and sales surface leads that might be interested in your product.
Great at working low level leads and see if there are opportunities within a large number of leads
Great at providing a more personal touch, ie it looks like it is coming from an actual person vs. a marketing-driven, standardized email.
Since you are allowing Conversica to do a lot of the manual work of emailing and working low level leads, it really helps free up work of your sales team which would otherwise cost more.

Director Marketing

8x8Telecommunications, 1001-5000 employees

Looking from a global point of view and the ability to integrate through the use of Webhook, I think any scenario would be available or suitable for SAP Conversational AI: Service Support Center, for financial and credit entities, at the level of educational consultation, etc.

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Verified User

Team Lead in Information Technology

Information Technology & Services Company, 51-200 employees

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Pros

Conversica does a good job of prospecting.
We love that they have a follow up feature that allows us to hold our staff accountable for reaching out to those who are interested in timely manner.
The dashboard in Conversica helps us to both navigate current conversations and leads easily, as well as view the progress of current and past conversations.

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Kathy Cannon

Associate Vice President of Experience

YMCA of Florida's First CoastHealth, Wellness and Fitness, 1001-5000 employees

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SAP Conversational AI in addition to providing the chatbot features also integrates bot analytics without the need for much setup/deployment work.
It is possible to code SAP Conversational AI chatbot in multiple coding languages (Node.js, Python, PHP, iOS, etc.) that makes it easy both implement as well as integrate with existing IT stacks (eg. Analytics, AI, Databases).
SAP Conversational AI is easy to implement and get it running especially if you are already using SAP S/4HANA Cloud.

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Aditya Mohan

Manager

Skive itAirlines/Aviation, 51-200 employees

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Cons

There are some parts of email templates that are not customizable. This makes it difficult to change sentence structure.
There are times when the AI assistant is reaching out to leads at the same time as one of our sales reps. Often this is because the salesperson didn't follow the proper process in turning the assistant off but it happens often enough that I wish the process was simplified.

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Adriana Zupan

Senior Manager, Global Sales Development

HootsuiteMarketing and Advertising, 501-1000 employees

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Documentation update. Some of the very nice tutorials and docs seem outdated or not SAP-branded, which can be confusing
Fallback channels. The intercom fallback channel has an important lack of speed, and the SAP fallback channel seems complicated to implement in a product development sprint

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Verified User

C-Level Executive in Product Management

Human Resources Company, 1-10 employees

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Likelihood to Renew

Conversica 8.5

Based on 6 answers

Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.

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Vinny Poliseno

Director of Marketing & Sales Operations

Salsa Labs, Inc.Internet, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

Conversica 8.6

Based on 129 answers

We had a lot of pushback in the beginning from our sales staff. No one likes it when their weaker areas are pointed out and made public; nor do they like anyone/anything working "their" leads. However, once they saw that Conversica's AI was able to engage leads that were not responding to them, they quickly bought in and are happy to have it!

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Joseph Davis

E-Commerce Director

Ewing Automotive GroupAutomotive, 201-500 employees

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SAP Conversational AI 7.5

Based on 33 answers

Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.

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Verified User

Consultant in Information Technology

Information Technology and Services Company, 201-500 employees

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Implementation Rating

Conversica 8.3

Based on 82 answers

Implementation went very smooth. They did a nice job of handing off from sales to our support team. They also did well with Salesforce technical questions. There was some things we could not do ourselves and relied completely on the support rep. I didn't like that.

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Mike Bryant

Email Marketing / Database Manager

KountFinancial Services, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We do not see any competitors to Conversica, that offer the same or similar value proposition. We selected Conversica after experiencing disappointing ROIs over 7+ years at predecessor companies, with 90% of the vendors or solution providers out there, none of whom offer anything remotely close to Conversica's services.

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Dirk Davis

CEO & Director of Sales

Lendrix PlatformFinancial Services, 1-10 employees

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We decided to go ahead with this product since our systems heavily rely on SAP already. The integration of data is seamless and can be customized to all needs. We found other competitive solutions to be worse at the data integration, although sometimes they provide a nicer UI or additional functions.

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Verified User

Consultant in Information Technology

Computer & Network Security Company, 1001-5000 employees

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Return on Investment

No lead gets left behind. Your agent doesn't get sick, take vacation or have any lapse in productivity.
Employee efficiency. Our teams can now focus on the great leads rather than getting overwhelmed with hundreds of contacts to follow up with.

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David Da Silva

Marketing Operations Manager - North America

NewVoiceMediaComputer Software, 201-500 employees

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It’s a very good initiative by SAP to bring SAP Conversational AI which is much needed in current business scenario and with the emerging other ERP solutions that also have their chatbot tools. Having SAP Conversational AI would reduce dependency on other platforms to build a digital assistant. Also, gives much better integration to SAP’s own various products
However, it still needs to grow stronger as compared to the capability of IBM’s Watson, Amazon’s Lex and Google’s dialogue flow where it comes to enable its capability to work as voice enabled chatbot to work in Alexa and google home

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Verified User

Consultant in Information Technology

Information Technology and Services Company, 10,001+ employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Conversica Editions & Modules

Edition

Starter Edition	$1,499¹

per installation

Additional Pricing Details

A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

SAP Conversational AI Editions & Modules

—

Additional Pricing Details

—

Conversica vs SAP Conversational AI

Conversica

SAP Conversational AI

Pros

Cons

Likelihood to Renew

Support Rating

Implementation Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Conversica Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

SAP Conversational AI Editions & Modules

Additional Pricing Details

Add comparison