What users are saying about
57 Ratings
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Top Rated
2487 Ratings
57 Ratings
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Score 6.1 out of 100

monday.com

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Top Rated
2487 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Sales Force Automation

    4.6

    Copper

    46%

    monday.com

    Feature Set Not Supported
    N/A
    Copper ranks higher in 9/9 features

    Customer data management / contact management

    6.0
    60%
    18 Ratings
    N/A
    0 Ratings

    Workflow management

    3.3
    33%
    17 Ratings
    N/A
    0 Ratings

    Territory management

    5.0
    50%
    4 Ratings
    N/A
    0 Ratings

    Opportunity management

    5.6
    56%
    17 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.3
    83%
    18 Ratings
    N/A
    0 Ratings

    Contract management

    5.9
    59%
    9 Ratings
    N/A
    0 Ratings

    Quote & order management

    2.0
    20%
    7 Ratings
    N/A
    0 Ratings

    Interaction tracking

    4.4
    44%
    17 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    1.1
    11%
    7 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    3.5

    Copper

    35%

    monday.com

    Feature Set Not Supported
    N/A
    Copper ranks higher in 3/3 features

    Case management

    2.9
    29%
    9 Ratings
    N/A
    0 Ratings

    Call center management

    3.3
    33%
    5 Ratings
    N/A
    0 Ratings

    Help desk management

    4.4
    44%
    7 Ratings
    N/A
    0 Ratings

    Marketing Automation

    2.9

    Copper

    29%

    monday.com

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Lead management

    4.3
    43%
    15 Ratings
    N/A
    0 Ratings

    Email marketing

    1.4
    14%
    9 Ratings
    N/A
    0 Ratings

    CRM Project Management

    3.8

    Copper

    38%

    monday.com

    Feature Set Not Supported
    N/A
    Copper ranks higher in 3/3 features

    Task management

    4.7
    47%
    18 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    1.7
    17%
    5 Ratings
    N/A
    0 Ratings

    Reporting

    5.0
    50%
    16 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    6.3

    Copper

    63%

    monday.com

    Feature Set Not Supported
    N/A
    Copper ranks higher in 3/3 features

    Forecasting

    5.6
    56%
    15 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    6.9
    69%
    17 Ratings
    N/A
    0 Ratings

    Customizable reports

    6.4
    64%
    15 Ratings
    N/A
    0 Ratings

    Customization

    5.1

    Copper

    51%

    monday.com

    Feature Set Not Supported
    N/A
    Copper ranks higher in 4/4 features

    Custom fields

    8.0
    80%
    18 Ratings
    N/A
    0 Ratings

    Custom objects

    4.9
    49%
    12 Ratings
    N/A
    0 Ratings

    Scripting environment

    4.1
    41%
    3 Ratings
    N/A
    0 Ratings

    API for custom integration

    3.5
    35%
    8 Ratings
    N/A
    0 Ratings

    Security

    8.4

    Copper

    84%

    monday.com

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Single sign-on capability

    8.9
    89%
    12 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.0
    80%
    12 Ratings
    N/A
    0 Ratings

    Social CRM

    2.1

    Copper

    21%

    monday.com

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Social data

    2.2
    22%
    12 Ratings
    N/A
    0 Ratings

    Social engagement

    2.0
    20%
    7 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    2.0

    Copper

    20%

    monday.com

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Marketing automation

    3.0
    30%
    12 Ratings
    N/A
    0 Ratings

    Compensation management

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Platform

    7.2

    Copper

    72%

    monday.com

    Feature Set Not Supported
    N/A
    Copper ranks higher in 1/1 features

    Mobile access

    7.2
    72%
    16 Ratings
    N/A
    0 Ratings

    Project Management

    Copper

    Feature Set Not Supported
    N/A
    8.2

    monday.com

    82%
    monday.com ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    9.2
    92%
    1216 Ratings

    Resource Management

    N/A
    0 Ratings
    8.2
    82%
    1051 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.2
    82%
    684 Ratings

    Scheduling

    N/A
    0 Ratings
    8.5
    85%
    1028 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.2
    82%
    1042 Ratings

    Team Collaboration

    N/A
    0 Ratings
    9.1
    91%
    1200 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    8.3
    83%
    642 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Document Management

    N/A
    0 Ratings
    7.2
    72%
    973 Ratings

    Email integration

    N/A
    0 Ratings
    7.8
    78%
    859 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.1
    81%
    958 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    8.3
    83%
    576 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    8.4
    84%
    616 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    7.8
    78%
    529 Ratings

    Professional Services Automation

    Copper

    Feature Set Not Supported
    N/A
    7.5

    monday.com

    75%
    monday.com ranks higher in 3/3 features

    Quotes/estimates

    N/A
    0 Ratings
    7.2
    72%
    356 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.0
    80%
    449 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    7.4
    74%
    239 Ratings

    Attribute Ratings

    • monday.com is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    3.0

    Copper

    30%
    19 Ratings
    8.9

    monday.com

    89%
    1224 Ratings

    Likelihood to Renew

    Copper

    N/A
    0 Ratings
    8.3

    monday.com

    83%
    11 Ratings

    Usability

    4.7

    Copper

    47%
    10 Ratings
    8.7

    monday.com

    87%
    1157 Ratings

    Availability

    Copper

    N/A
    0 Ratings
    9.0

    monday.com

    90%
    3 Ratings

    Performance

    Copper

    N/A
    0 Ratings
    8.1

    monday.com

    81%
    3 Ratings

    Support Rating

    2.9

    Copper

    29%
    12 Ratings
    8.3

    monday.com

    83%
    1108 Ratings

    Online Training

    Copper

    N/A
    0 Ratings
    6.5

    monday.com

    65%
    2 Ratings

    Implementation Rating

    Copper

    N/A
    0 Ratings
    7.2

    monday.com

    72%
    6 Ratings

    Product Scalability

    Copper

    N/A
    0 Ratings
    8.2

    monday.com

    82%
    3 Ratings

    Likelihood to Recommend

    Copper

    It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
    Mark Caliendo | TrustRadius Reviewer

    monday.com

    Monday.com is great for any kind of task, workload, time, goal, or priority management. Boards can be created to suit the needs of you, your team, and your business. Good automation and company adoption can improve efficiency and increase clarity and communication on tasks and projects across teams. It's great for both remote and in-office work. Monday.com can't easily track the capacity of teams or team members and although it can reduce the need for some types of meetings, it does not replace the need for meetings entirely or other team communications. Although, it has mostly replaced our need for internal emails.
    Alaina Harrison | TrustRadius Reviewer

    Pros

    Copper

    • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
    • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
    • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
    Anonymous | TrustRadius Reviewer

    monday.com

    • The software has a responsive, clean, and friendly UI, and allows for extreme customization.
    • It serves as an intranet of sorts, even acting as a social media where we can comment, like posts, and tag other members of the team.
    • It has a lot of ways of visualizing information, organizing it by project, deadlines, members, periods of time, and other parameters.
    Rodrigo Bruhns | TrustRadius Reviewer

    Cons

    Copper

    • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
    • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
    • I am pleased using Copper and can't think of any other cons since implementation.
    Erik Viager | TrustRadius Reviewer

    monday.com

    • monday.com is not particularly intuitive. You really have to "hunt" and "peck" for the right buttons to update and comment on projects
    • Although I'm getting the hang of the software, there is still some confusion as to where my projects are listed. After a few moments of research, I can figure out what is where.
    • The "look" (graphics) of monday.com is initially confusing to look at
    Sean Moore | TrustRadius Reviewer

    Pricing Details

    Copper

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $25 per month per user

    Copper Editions & Modules

    Edition
    Basic$25.001
    Professional$59.001
    Business$119.001
    1. per month per user
    Additional Pricing Details

    monday.com

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 Contact us

    monday.com Editions & Modules

    Edition
    Basic$81
    Standard$101
    Pro$161
    Enterprise$02
    1. per user
    2. Contact us
    Additional Pricing Details
    Yearly plan: Save 18% Monthly plan also available

    Likelihood to Renew

    Copper

    No score
    No answers yet
    No answers on this topic

    monday.com

    monday.com 8.3
    Based on 11 answers
    It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
    Joseph Madere | TrustRadius Reviewer

    Usability

    Copper

    Copper 4.7
    Based on 10 answers
    I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
    Jason Tenzer | TrustRadius Reviewer

    monday.com

    monday.com 8.7
    Based on 1157 answers
    Even though I have not used all of the templates and tools, I like the fact that these tools are available. I would like to have a better understanding on how to use these tools without having to contact customer service, this is the reason why I am giving a 9 out of 10.
    Yaremi Aparicio | TrustRadius Reviewer

    Support Rating

    Copper

    Copper 2.9
    Based on 12 answers
    It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
    Ben J. Varghese | TrustRadius Reviewer

    monday.com

    monday.com 8.3
    Based on 1108 answers
    We haven't needed technical support for our usage of the platform but I have access to their training resources and blog articles to help us learn how to use the tool more effectively. There are also many great video tutorials if you get stuck creating automation or templates. I can imagine they would have great support.
    Tom Mulhern | TrustRadius Reviewer

    Implementation Rating

    Copper

    No score
    No answers yet
    No answers on this topic

    monday.com

    monday.com 7.2
    Based on 6 answers
    We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
    Joseph Madere | TrustRadius Reviewer

    Alternatives Considered

    Copper

    ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
    Scott Entwistle | TrustRadius Reviewer

    monday.com

    We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
    Brian Goldrick | TrustRadius Reviewer

    Return on Investment

    Copper

    • Speed to call leads has increased for us over 32%.
    • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
    • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
    Kelly Wasden | TrustRadius Reviewer

    monday.com

    • We have definitely seen growth in our productivity. Processes are a lot more streamlined and efficient, giving our team more time to execute on work.
    • The Monday.com ecosystem is great - the way everything communicates with each other and is stored really helps us to centralise and optimise our work.
    • For the inexperienced employees with tech/software, we did notice a struggle in the adoption of the platform. Some tips/tricks with onboarding would be helpful.
    • Our finance team/sales team have battled with the platform in terms of integrations in Sage Intacct and SalesForce, which they would prefer to use.
    • Our project managers, creative team, and development team love this platform as it really speaks to their way of work and thinking.
    Ivana John | TrustRadius Reviewer

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