What users are saying about
38 Ratings
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Top Rated
201 Ratings
38 Ratings
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Score 8.4 out of 100

monday.com

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Top Rated
201 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

monday.com

I enjoy the ease of use of the system from logging in to inputting your information. The ability to be able to tag an employee if they are waiting on a task to be completed is a nice function. Previously we were tracking this in excel and only one person could be in the checklist at a time without causing errors. With Monday.com, multiple users can be in the checklist at any given time with no issues.
Brian Goldrick | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
monday.com
Customer data management / contact management
Copper
8.3
monday.com
Workflow management
Copper
7.2
monday.com
Territory management
Copper
8.0
monday.com
Opportunity management
Copper
8.5
monday.com
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
monday.com
Contract management
Copper
7.9
monday.com
Quote & order management
Copper
6.3
monday.com
Interaction tracking
Copper
7.9
monday.com
Channel / partner relationship management
Copper
7.9
monday.com

Customer Service & Support

Copper
8.1
monday.com
Case management
Copper
7.9
monday.com
Call center management
Copper
8.0
monday.com
Help desk management
Copper
8.3
monday.com

Marketing Automation

Copper
8.3
monday.com
Lead management
Copper
8.2
monday.com
Email marketing
Copper
8.4
monday.com

CRM Project Management

Copper
7.9
monday.com
Task management
Copper
8.1
monday.com
Billing and invoicing management
Copper
8.0
monday.com
Reporting
Copper
7.5
monday.com

CRM Reporting & Analytics

Copper
7.1
monday.com
Forecasting
Copper
7.1
monday.com
Pipeline visualization
Copper
8.4
monday.com
Customizable reports
Copper
5.8
monday.com

Customization

Copper
7.4
monday.com
Custom fields
Copper
8.3
monday.com
Custom objects
Copper
8.1
monday.com
Scripting environment
Copper
8.0
monday.com
API for custom integration
Copper
5.3
monday.com

Security

Copper
8.3
monday.com
Single sign-on capability
Copper
8.4
monday.com
Role-based user permissions
Copper
8.2
monday.com

Social CRM

Copper
7.7
monday.com
Social data
Copper
6.5
monday.com
Social engagement
Copper
9.0
monday.com

Integrations with 3rd-party Software

Copper
7.7
monday.com
Marketing automation
Copper
7.7
monday.com

Platform

Copper
8.1
monday.com
Mobile access
Copper
8.1
monday.com

Project Management

Copper
monday.com
8.2
Task Management
Copper
monday.com
9.2
Resource Management
Copper
monday.com
8.3
Gantt Charts
Copper
monday.com
8.3
Scheduling
Copper
monday.com
8.1
Workflow Automation
Copper
monday.com
8.0
Team Collaboration
Copper
monday.com
9.1
Support for Agile Methodology
Copper
monday.com
8.0
Support for Waterfall Methodology
Copper
monday.com
7.0
Document Management
Copper
monday.com
7.7
Email integration
Copper
monday.com
7.9
Mobile Access
Copper
monday.com
7.9
Timesheet Tracking
Copper
monday.com
8.1
Change request and Case Management
Copper
monday.com
8.3

Professional Services Automation

Copper
monday.com
8.1
Quotes/estimates
Copper
monday.com
8.2
Project & financial reporting
Copper
monday.com
8.0

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

monday.com

  • Easily move columns and rows to customize your view.
  • Easily update progress status with the click of a button, and assign a task owner.
  • The bright color coding makes it easy to visually organize information and track progress at a glance.
Nichole Pelaez | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

monday.com

  • This may already exist - but I would love a video that tells us about all the latest features.
  • I would recommend a cheaper plan for single-person use (or perhaps for a family?) I could see a teacher using this for their classroom planning.
  • A group for similar companies to connect with each other and share their use-cases would be awesome! I haven't seen any other property mgmt companies on here, but I would love to chat with any that might also be using Monday.
  • The ability to upload an excel spreadsheet *after* you've made the board and set up the automation & integrations. This would be a great time-saver for us.
Karen Mulford | TrustRadius Reviewer

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

monday.com

monday.com 9.4
Based on 2 answers
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Joseph Madere | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

monday.com

monday.com 8.9
Based on 6 answers
The UI makes the app feel like it is a less capable system, most controls and interfaces seem unprofessional.Several features make no impact on my workflow, namely the inbox. Some of the UI elements take more screen real estate than they need. The sidebar for example: I'm on a project with 5 boards and I really don't think an entire sidebar is needed to display those, I usually collapse the sidebar because it gets in my way.The task detail view is also a bit odd to me. The only relevant information on it is the task title, but if you want to know the status, ID, author, or anything else about a task you will have to go back to the board view because the detailed view won't have those fields available.
Hernán Silva | TrustRadius Reviewer

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

monday.com

monday.com 7.9
Based on 57 answers
We didn't actively ask for support for monday.com, but they had automated emails with tools and things for us to consider as we started monday.com. Other than that, I wouldn't be able to speak into the overall support of monday.com. They weren't really proactive during the trial period, but rather were trying to get me to sign up for a monthly plan.
Brian Chung | TrustRadius Reviewer

Implementation Rating

Copper

No score
No answers yet
No answers on this topic

monday.com

monday.com 9.4
Based on 4 answers
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere | TrustRadius Reviewer

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

monday.com

ClickUp is a competitor but Monday's design is much better and user experience is superior. Also, export functions are a class above those of ClickUp. Asana is trying to compete with a lot more project management apps by picking the best features and making them available to users. In this regard, it is somewhat better than Monday and can perform most if not all the functions of Monday but it comes down to personal preference and pricing in the end.
Nathan Sichilongo | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

monday.com

  • I truly live in Monday.com. It's the first thing I look at when I start my day, even before emails.
  • It helps me stay organized and the rest of my team stay organized and in the loop
  • no negatives so far
Jen Sheppard | TrustRadius Reviewer

Screenshots

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Additional Pricing Details

monday.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

monday.com Editions & Modules

Edition
Basic$81
Standard$101
Pro$161
Enterprise$02
  1. per user
  2. Contact us
Additional Pricing Details
Yearly plan: Save 18% Two yearly plan: 32% Monthly plan also available

Rating Summary

Likelihood to Recommend

Copper
8.3
monday.com
8.4

Likelihood to Renew

Copper
monday.com
9.4

Usability

Copper
7.9
monday.com
8.9

Support Rating

Copper
7.0
monday.com
7.9

Implementation Rating

Copper
monday.com
9.4

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