What users are saying about
57 Ratings
341 Ratings
57 Ratings
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Score 6 out of 100
341 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

  • Copper ranks higher in 4 feature sets: Customer Service & Support, CRM Reporting & Analytics, Security, Social CRM
  • Pipedrive ranks higher in 6 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Integrations with 3rd-party Software, Platform

Sales Force Automation

4.6

Copper

46%
6.4

Pipedrive

64%
Pipedrive ranks higher in 7/9 features

Customer data management / contact management

6.0
60%
18 Ratings
6.5
65%
15 Ratings

Workflow management

3.3
33%
17 Ratings
7.8
78%
12 Ratings

Territory management

5.0
50%
4 Ratings
6.6
66%
8 Ratings

Opportunity management

5.6
56%
17 Ratings
8.9
89%
56 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
8.1
81%
53 Ratings

Contract management

5.9
59%
9 Ratings
3.0
30%
9 Ratings

Quote & order management

2.0
20%
7 Ratings
5.1
51%
7 Ratings

Interaction tracking

4.5
45%
17 Ratings
7.1
71%
13 Ratings

Channel / partner relationship management

1.1
11%
7 Ratings
4.3
43%
9 Ratings

Customer Service & Support

3.6

Copper

36%
2.9

Pipedrive

29%
Copper ranks higher in 2/3 features

Case management

2.9
29%
9 Ratings
4.7
47%
6 Ratings

Call center management

3.3
33%
5 Ratings
1.1
11%
5 Ratings

Help desk management

4.4
44%
7 Ratings
3.1
31%
6 Ratings

Marketing Automation

2.9

Copper

29%
8.8

Pipedrive

88%
Pipedrive ranks higher in 2/2 features

Lead management

4.4
44%
15 Ratings
8.9
89%
40 Ratings

Email marketing

1.4
14%
9 Ratings
8.7
87%
4 Ratings

CRM Project Management

3.8

Copper

38%
6.2

Pipedrive

62%
Pipedrive ranks higher in 3/3 features

Task management

4.7
47%
18 Ratings
7.5
75%
54 Ratings

Billing and invoicing management

1.7
17%
5 Ratings
4.1
41%
5 Ratings

Reporting

5.0
50%
16 Ratings
6.9
69%
53 Ratings

CRM Reporting & Analytics

6.3

Copper

63%
5.1

Pipedrive

51%
Copper ranks higher in 2/3 features

Forecasting

5.6
56%
15 Ratings
5.1
51%
11 Ratings

Pipeline visualization

6.9
69%
17 Ratings
8.5
85%
58 Ratings

Customizable reports

6.4
64%
15 Ratings
1.7
17%
8 Ratings

Customization

5.1

Copper

51%
5.8

Pipedrive

58%
Copper ranks higher in 2/4 features

Custom fields

8.0
80%
18 Ratings
7.6
76%
54 Ratings

Custom objects

4.9
49%
12 Ratings
7.2
72%
44 Ratings

Scripting environment

4.1
41%
3 Ratings
1.0
10%
4 Ratings

API for custom integration

3.5
35%
8 Ratings
7.3
73%
39 Ratings

Security

8.4

Copper

84%
7.4

Pipedrive

74%
Copper ranks higher in 1/2 features

Single sign-on capability

8.9
89%
12 Ratings
6.1
61%
12 Ratings

Role-based user permissions

8.0
80%
12 Ratings
8.7
87%
51 Ratings

Social CRM

2.1

Copper

21%
1.1

Pipedrive

11%
Copper ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
1.1
11%
5 Ratings

Social engagement

2.0
20%
7 Ratings
1.1
11%
5 Ratings

Integrations with 3rd-party Software

2.0

Copper

20%
3.6

Pipedrive

36%
Pipedrive ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
3.6
36%
7 Ratings

Compensation management

1.0
10%
1 Rating
3.5
35%
4 Ratings

Platform

7.2

Copper

72%
7.8

Pipedrive

78%
Pipedrive ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
7.8
78%
51 Ratings

Attribute Ratings

  • Pipedrive is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
9.2

Pipedrive

92%
61 Ratings

Likelihood to Renew

Copper

N/A
0 Ratings
8.0

Pipedrive

80%
3 Ratings

Usability

4.7

Copper

47%
10 Ratings
8.8

Pipedrive

88%
12 Ratings

Availability

Copper

N/A
0 Ratings
8.2

Pipedrive

82%
2 Ratings

Support Rating

2.8

Copper

28%
12 Ratings
9.3

Pipedrive

93%
12 Ratings

Implementation Rating

Copper

N/A
0 Ratings
8.2

Pipedrive

82%
3 Ratings

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

Pipedrive

Using Pipedrive to collect customer data and setup automated tasks is great. This allows leads to flow into Pipedrive and be assigned to the right team member. Notes and tasks can then be created in the specific deal and can be easily transferred to another team member. The system is very easy to use
Mark Rueckert | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Onboarding - Pipedrive makes it very simple to onboard your organization with very simple tasks.
  • Workflow Automation - for the price, Pipedrive's workflow automation tasks are very robust. It amazed me how many different tasks, from emails to creating activities, it is fantastic how much time a well designed system can save your organization.
  • Tracking deal stages is very simple and what is nice is now actionable which certainly keeps you on your toes to close the net deal.
Anonymous | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

Pipedrive

  • There is definitely a bit of a learning curve
  • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
  • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
Anonymous | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9 per month

Pipedrive Editions & Modules

Edition
Essential$15.001
Advanced$29.001
Professional$59.001
  1. per month
Additional Pricing Details

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.0
Based on 3 answers
-2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
Anonymous | TrustRadius Reviewer

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

Pipedrive

Pipedrive 8.8
Based on 12 answers
As the first Pipedrive user in the company, my task was to understand the use of the platform and configure it, for me it was very easy to enroll in the platform. With the system ready, it was time to train all the users and it was very easy for them to understand it since it is as easy as using a social network.
Anonymous | TrustRadius Reviewer

Support Rating

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

Pipedrive

Pipedrive 9.3
Based on 12 answers
The team at Pipedrive has always been available nearly instantly via the in-app texting feature. We have never lingered, awaiting their response for anything we asked them and they always work hard to fix whatever issue we may encounter. This makes a huge difference in our decision to stick with Pipedrive in the long run.
Anonymous | TrustRadius Reviewer

Implementation Rating

Copper

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 3 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

Pipedrive

Pipedrive works significantly better than monday. We trialed monday for a short period of time, but made a quick switch to Pipedrive upon recommendation by a competing vendor. I do not recall the specific reasons why we were so certain that the switch made sense, but it was readily apparent. I don't recall monday having the ability to integrate with our Google products as easily as Pipedrive. In addition, I do not recall monday having the same file repository capabilities. I do not remember exactly how much monday cost, but I believe the price point was close to that of Pipedrive. Finally, Pipedrive has the ability to create project entities, which can be connected to "people" entities (typically, the individual internal/external players involved with the project).
Anonymous | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Pipedrive

  • Overall Pipedrive has had a great impact on our ability to manage sales opportunities across multiple Pipelines and deal types. The ability to instantly see the status of every deal working is huge, especially when combined with a smart set up of the Deal Rotting function, and the fact the by default Pipedrive prompts you to always add a next action when completing an activity on a deal. It really teaches you to stay on top of deals.
  • Aside from being able to manage more deals on an individual level, Pipedrive's Sale Management of Deals allows sales managers to more effectively manage and empower their sales reps. This is key to being able to scale an early stage start-up or growth stage company. Every opportunity counts. And Pipedrive makes sure you have the ability to work them.
  • Pipedrive is straightforward and intuitive to use. It's simplicity hides a sophistication and elegance in the whole design and deployment of the tool. The team at Pipedrive obviously is experienced in managing sales and the processes essential to closing business. You won't have a huge learning curve for almost everyone you bring onto the platform.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Screenshots

Copper

Pipedrive

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