What users are saying about
41 Ratings
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Top Rated
256 Ratings
41 Ratings
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Score 7 out of 100

Pipedrive

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Top Rated
256 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Copper

Positives for [Copper (formerly ProsperWorks)]:-G Suite Compatibility: An industry problem Copper CRM is focused on solving is the lack of integration with current software systems like G Suite. Copper CRM is fully compatible with G Suite, and it is the only sales automation solution endorsed by Google.-Copper CRM is focused on the time-to-value ratio. It aims to provide the maximum value possible while limiting the time it takes for its users to input data manually. Some of its features include workflow and task automation for users who sign up for the two higher tiers.-Simplicity: Copper CRM is designed to be simple. The software has a handy sidebar where users can search for tasks, tracked emails, opportunities, and companies. A link to contact the Support team is also included. If users have issues, they can simply reach out to this team.-Quick Onboarding: Setting up or switching to Copper is a quick and painless experience. Copper focuses on getting new users set up within days, not weeks or months like some of its competitors.Negatives:-Lack of Features: The biggest drawback of Copper CRM is the lack of features it provides its users. It is designed for simplicity. Therefore, it is missing many of the advanced features offered by its competitors. For example, it doesn’t offer users a dedicated account manager, and click-to-call requires third-party software.-Lack of Flexibility Outside G Suite
Ben J. Varghese | TrustRadius Reviewer

Pipedrive

It is playing an important role in our organization because it has smart sales management features which help us boost our sales effectively. It provides
the services where we can see our sales pipeline and all significant
activities. I really like the way it is providing services and giving its best.
This great CRM will give you extraordinary performance and will never make you
feel disappointed.
Melissa hush | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.5
Pipedrive
6.4
Customer data management / contact management
Copper
8.1
Pipedrive
6.5
Workflow management
Copper
7.3
Pipedrive
7.8
Territory management
Copper
5.2
Pipedrive
6.6
Opportunity management
Copper
7.9
Pipedrive
8.7
Integration with email client (e.g., Outlook or Gmail)
Copper
9.2
Pipedrive
8.1
Contract management
Copper
7.1
Pipedrive
3.0
Quote & order management
Copper
6.4
Pipedrive
5.1
Interaction tracking
Copper
8.0
Pipedrive
7.1
Channel / partner relationship management
Copper
8.0
Pipedrive
4.3

Customer Service & Support

Copper
7.1
Pipedrive
2.9
Case management
Copper
7.2
Pipedrive
4.7
Call center management
Copper
6.2
Pipedrive
1.1
Help desk management
Copper
8.1
Pipedrive
3.1

Marketing Automation

Copper
5.1
Pipedrive
8.6
Lead management
Copper
8.1
Pipedrive
8.4
Email marketing
Copper
2.2
Pipedrive
8.7

CRM Project Management

Copper
5.1
Pipedrive
6.6
Task management
Copper
6.6
Pipedrive
8.3
Billing and invoicing management
Copper
2.5
Pipedrive
4.1
Reporting
Copper
6.2
Pipedrive
7.3

CRM Reporting & Analytics

Copper
6.2
Pipedrive
5.1
Forecasting
Copper
5.0
Pipedrive
5.1
Pipeline visualization
Copper
7.7
Pipedrive
8.6
Customizable reports
Copper
5.7
Pipedrive
1.7

Customization

Copper
6.8
Pipedrive
6.2
Custom fields
Copper
8.1
Pipedrive
8.1
Custom objects
Copper
7.2
Pipedrive
7.7
Scripting environment
Copper
8.0
Pipedrive
1.0
API for custom integration
Copper
4.0
Pipedrive
7.7

Security

Copper
8.6
Pipedrive
7.4
Single sign-on capability
Copper
8.9
Pipedrive
6.1
Role-based user permissions
Copper
8.2
Pipedrive
8.6

Social CRM

Copper
3.3
Pipedrive
1.1
Social data
Copper
4.1
Pipedrive
1.1
Social engagement
Copper
2.6
Pipedrive
1.1

Integrations with 3rd-party Software

Copper
7.9
Pipedrive
3.6
Marketing automation
Copper
7.9
Pipedrive
3.6
Compensation management
Copper
Pipedrive
3.5

Platform

Copper
7.4
Pipedrive
8.2
Mobile access
Copper
7.4
Pipedrive
8.2

Pros

Copper

  • The Google integration and Chrome extension automatically tracks and updates prospect and lead activity in the CRM. Data entry is simplified.
  • Copper is a very user-friendly CRM with the ability to create custom fields, multiple pipelines, sales stages, etc. It is truly customizable and far less complex than other CRMs I have used in the past.
  • Copper makes it simple to add leads manually, through Gmail or using a template and uploading a large list.
  • Great support. We are very happy with our account management team and they strive to make sure we are getting the most out of the platform.
  • Pricing is very competitive.
Erik Viager | TrustRadius Reviewer

Pipedrive

  • Their pipeline is super simple with drag and drop features, and a clean and clear view of your deals and deal amounts.
  • They have a great automation system that allows for tasks and emails to be sent when a stage changes.
  • They have a great note system that allows voice recording and easy phone access to manage notes while on a call.
Mark Rueckert | TrustRadius Reviewer

Cons

Copper

  • I wish they allowed you to email from within the CRM and create calendar invites from within the app instead of just kicking you out to a Gmail window.
  • I wish they included more custom fields and email tracking in their basic plan.
Scott Entwistle | TrustRadius Reviewer

Pipedrive

  • There is definitely a bit of a learning curve
  • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
  • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Copper

Copper 6.1
Based on 4 answers
It's funny. In all other processes EXCEPT for cancellation, the UX & UI is straightforward and friendly, gives you an adequate notification, and works as expected. Wonder why a company would have the opposite design principles in place for their cancellation process. It's almost as if they are intentionally trying to prevent people to cancel their accounts successfully. Beware.
Nathan Young | TrustRadius Reviewer

Pipedrive

Pipedrive 9.1
Based on 13 answers
I give 9 ratings to Pipedrive because of their wide availability of features. Pipedrive provides lots of features than any other platform. They provide very effective Sales & CRM managing solutions for small & medium-scale businesses. Pipedrive is very popular because of their integrations facility to integrate with more 3rd party applications or platforms for easy Sales & CRM management. Pipedrive's UI is very easy to use so that is the main advantage for users even user is a beginner.
Preet Chovatiya | TrustRadius Reviewer

Support Rating

Copper

Copper 4.2
Based on 6 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 9.5
Based on 13 answers
Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
Anonymous | TrustRadius Reviewer

Implementation Rating

Copper

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 3 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Pipedrive

I work with two different teams with different objectives, Pipedrive is perfect for hot leads, management, and follow-up. Works better for integrations with Zapier or Integromat and allows more room for custom values. Friendly to use can be set up in less than 30 minutes, and the multi-platform makes it easier to use on pc or phone.
Joanna García | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Pipedrive

  • Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive.
  • I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is.
  • Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so.
Anonymous | TrustRadius Reviewer

Screenshots

Copper

Pipedrive

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Edition
Basic$251
Professional$591
Business$1191
  1. per user per month
Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Edition
Essential$15.001
Advanced$29.001
Professional$59.001
  1. Per Month
Additional Pricing Details

Rating Summary

Add comparison