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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Copper

    Score8.6 out of 10
    N/ACopper is a customer relationship management (CRM) built as an integration into Google Apps.

    $12

    per month per user

    Pipedrive

    Score8.7 out of 10
    N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    Pricing
    CopperPipedrive
    Editions & Modules
    Starter - Paid Annually
    $9.00
    per month per user
    Basic - Paid Annually
    $23.00
    per month per user
    Professional - Paid Annually
    $59.00
    per month per user
    Business - Paid Annually
    $99.00
    per month per user
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    Offerings
    Pricing Offerings
    CopperPipedrive
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUp to 15% discount for annual pricing.Monthly plans are available. The Essentials monthly plan at $24 per month.
    More Pricing Information
    Community Pulse
    CopperPipedrive
    Considered Both Products
    Copper
    Chose Copper
    We outgrew Pipedrive and moved into Copper.
    After about a few years our sales teams grew and we needed a global slution for all teams across the globe, hence, moved into Hubspot.
    Incentivized
    Chose Copper
    When I switched from being an employee to employer, one of my first tasks was to find a CRM that was suitable for me. Moving from Pipedrive to Copper was an easy decision. I only needed a place to store my contacts, have a great calendar, and be able to email directly from …
    Incentivized
    Chose Copper
    Copper is simple and free, and we didn’t have a need for a more elaborate CRM that didn’t have event specific features. We do utilize a more specific marketing flow for drip campaigns but for basic email tracking for sales, Copper does what it needs to.
    Incentivized
    Chose Copper
    ProsperWorks had the robust Google Apps integration, Forecasting, Roles/Permissions, and Opportunity Tracking and the price point was right for us. All of the other softwares we evaluated (except Salesforce) where missing one or more of the features. We didn't go with Salesforce…
    Incentivized
    Pipedrive Inc.
    Chose Pipedrive
    Better integrations, dashboards, reporting, and tasks
    Incentivized
    Chose Pipedrive
    Pipedrive is extremely simple with the pipeline management, but more time-consuming than necessary for even simpler tasks like browsing through contacts or organizations, and especially making changes to those contacts or organizations. If they were able to make it so that you …
    Incentivized
    Chose Pipedrive
    Here's the main point here. Pipedrive is a superior CRM for Sales in any type of field because it is so well made and focused on managing Sales Opportunities. Although, it can do a whole lot more than that - it focuses on sales out of the box and gets you managing sales …
    Incentivized
    Key User Insights
    Would buy again
    90%
    Would buy again
    47 Answers
    96%
    Would buy again
    22 Answers
    Delivers good value for the price
    91%
    Delivers good value for the price
    42 Answers
    95%
    Delivers good value for the price
    21 Answers
    Happy with the feature set
    87%
    Happy with the feature set
    45 Answers
    96%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    39 Answers
    89%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    44 Answers
    89%
    Implementation went as expected
    16 Answers
    Features
    CopperPipedrive
    Sales Force Automation
    Comparison of Sales Force Automation features of Copper CRM and Pipedrive
    Feature
    Copper CRM
    5.5
    61 Ratings
    35% below category average
    Pipedrive
    7.9
    68 Ratings
    1% above category average
    Customer data management / contact management7.359 Ratings8.724 Ratings
    Workflow management7.357 Ratings7.821 Ratings
    Territory management5.04 Ratings6.514 Ratings
    Opportunity management8.456 Ratings8.365 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.261 Ratings8.864 Ratings
    Contract management5.29 Ratings8.317 Ratings
    Quote & order management2.07 Ratings7.314 Ratings
    Interaction tracking6.057 Ratings8.521 Ratings
    Channel / partner relationship management1.07 Ratings7.116 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Copper CRM and Pipedrive
    Feature
    Copper CRM
    1.4
    10 Ratings
    138% below category average
    Pipedrive
    2.9
    7 Ratings
    91% below category average
    Case management1.29 Ratings4.76 Ratings
    Call center management1.55 Ratings1.15 Ratings
    Help desk management1.67 Ratings3.16 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Copper CRM and Pipedrive
    Feature
    Copper CRM
    5.7
    47 Ratings
    30% below category average
    Pipedrive
    7.5
    49 Ratings
    3% below category average
    Lead management6.944 Ratings7.549 Ratings
    Email marketing4.537 Ratings7.613 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Copper CRM and Pipedrive
    Feature
    Copper CRM
    5.9
    58 Ratings
    26% below category average
    Pipedrive
    6.7
    67 Ratings
    14% below category average
    Task management8.756 Ratings7.964 Ratings
    Billing and invoicing management1.75 Ratings4.15 Ratings
    Reporting7.552 Ratings8.263 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Copper CRM and Pipedrive
    Feature
    Copper CRM
    7.7
    54 Ratings
    1% above category average
    Pipedrive
    7.8
    68 Ratings
    2% above category average
    Forecasting7.337 Ratings7.719 Ratings
    Pipeline visualization8.651 Ratings8.268 Ratings
    Customizable reports7.346 Ratings7.516 Ratings
    Customization
    Comparison of Customization features of Copper CRM and Pipedrive
    Feature
    Copper CRM
    4.5
    57 Ratings
    52% below category average
    Pipedrive
    6.4
    64 Ratings
    18% below category average
    Custom fields7.356 Ratings8.664 Ratings
    Custom objects3.412 Ratings8.554 Ratings
    Scripting environment4.13 Ratings1.04 Ratings
    API for custom integration3.036 Ratings7.646 Ratings
    Security
    Comparison of Security features of Copper CRM and Pipedrive
    Feature
    Copper CRM
    8.4
    49 Ratings
    0% above category average
    Pipedrive
    6.7
    62 Ratings
    23% below category average
    Single sign-on capability8.712 Ratings6.112 Ratings
    Role-based user permissions8.048 Ratings7.360 Ratings
    Social CRM
    Comparison of Social CRM features of Copper CRM and Pipedrive
    Feature
    Copper CRM
    2.0
    12 Ratings
    116% below category average
    Pipedrive
    1.1
    5 Ratings
    149% below category average
    Social data2.012 Ratings1.15 Ratings
    Social engagement2.07 Ratings1.15 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Copper CRM and Pipedrive
    Feature
    Copper CRM
    2.6
    39 Ratings
    97% below category average
    Pipedrive
    3.6
    7 Ratings
    71% below category average
    Marketing automation4.239 Ratings3.67 Ratings
    Compensation management1.01 Ratings3.54 Ratings
    Platform
    Comparison of Platform features of Copper CRM and Pipedrive
    Feature
    Copper CRM
    8.4
    49 Ratings
    10% above category average
    Pipedrive
    8.2
    61 Ratings
    7% above category average
    Mobile access8.449 Ratings8.261 Ratings
    Best Alternatives
    CopperPipedrive
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CopperPipedrive
    Likelihood to Recommend
    8.7
    (64 ratings)
    8.0
    (72 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    8.0
    (3 ratings)
    Usability
    8.7
    (54 ratings)
    9.0
    (25 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Support Rating
    8.2
    (12 ratings)
    8.5
    (15 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    CopperPipedrive
    Likelihood to Recommend
    Copper
    If you need to track contract expiration dates of your clients or your prospects that you're trying to sell - Copper is your tool. If you want to track specific products, solutions, vendors, etc. Copper can do it. I use it to track many brands of IT products and services with the use of custom fields to track which prospects/clients have any number of these items. Rather than taking notes, I can select the product from a drop down list that I created VERY EASILY within Copper.
    Read full review
    Pipedrive Inc.
    Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
    Incentivized
    Read full review
    Pros
    Copper
    • Allows for contacts to be synced and organized directly from Gmail.
    • Gives a flexible style and customizable settings to match our company's specific needs.
    • Does a great job of helping us keep track of projects. We easily created a customized "Status" field with several status options that help us update the many phases of our project.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Great visual visibility of the funnel plus easy to drag the deals across the stages
    • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
    • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
    Read full review
    Cons
    Copper
    • Window change: for mobile - when you tap on a card from a pipeline it takes you to the lead’s basic info. I wish it would immediately just open all activities so I can quick see notes
    • I usually use Copper on the go. When you open the Copper app, it immediately opens a collab window. I wish it had some sort of easy dashboard….plus a notes area. I open Copper on mobile to quickly search for someone’s name or to take quick notes from a sales meeting
    Read full review
    Pipedrive Inc.
    • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
    • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
    • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
    Incentivized
    Read full review
    Likelihood to Renew
    Copper
    It is good value for money
    Incentivized
    Read full review
    Pipedrive Inc.
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Incentivized
    Read full review
    Usability
    Copper
    Copper is simple to use and it's simple to figure out the additional functionality you may need or want to use. There are a lot of support articles and the support itself is great. But it's also fairly simple to figure out on your own. It integrates easily with Google Workspace as well.
    Incentivized
    Read full review
    Pipedrive Inc.
    Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
    Incentivized
    Read full review
    Support Rating
    Copper
    There have been a few times when I contacted the "help desk" or "support team" and they just told me to watch a video or join a seminar to learn what I am looking to do. I would have expected someone to take a few minutes and literally walk me through the steps one by one until either I figured it out or accomplished the goal of my request.
    Read full review
    Pipedrive Inc.
    Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
    Incentivized
    Read full review
    Implementation Rating
    Copper
    No answers on this topic
    Pipedrive Inc.
    Experiment is the only way to start
    Read full review
    Alternatives Considered
    Copper
    We selected Copper over these other CRMs mainly because of its ability to integrate with Google Workspace. Members of our team have used Salesforce in the past and found it to be a nightmare to work with/on. Candidly, Copper doesn't fill all of our needs so we supplement that with the use of Asana.
    Incentivized
    Read full review
    Pipedrive Inc.
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Incentivized
    Read full review
    Return on Investment
    Copper
    • Copper has simplified our CRM and makes it easy for the sales team to keep track of leads and opportunities.
    • Copper has allowed us to save money as it is a fairly competitively priced platform.
    • Copper has simplified our workflow, allowing us to work more efficiently and save time from tedious data entry.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
    • We were able to integrate our calling system easily and get things going on the lead calling aspect.
    • Great multipipeline option where we were able to manage both organisations under one roof.
    Incentivized
    Read full review
    ScreenShots

    Pipedrive Screenshots

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