Copper vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Copper
Score 6.5 out of 10
N/A
Copper is a customer relationship management (CRM) built as an integration into Google Apps.
$25
per month per user
Veeva CRM
Score 7.6 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
CopperVeeva CRM
Editions & Modules
Basic - Paid Annually
$25.00
per month per user
Basic - Paid Monthly
$29.00
per month per user
Professional - Paid Annually
$59.00
per month per user
Professional - Paid Monthly
$69.00
per month per user
Business - Paid Annually
$119.00
per month per user
Business - Paid Monthly
$129.00
per month per user
No answers on this topic
Offerings
Pricing Offerings
CopperVeeva CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUp to 20% discount for annual pricing.
More Pricing Information
Features
CopperVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Copper
3.9
19 Ratings
65% below category average
Veeva CRM
9.1
4 Ratings
17% above category average
Customer data management / contact management5.219 Ratings10.04 Ratings
Workflow management2.018 Ratings9.04 Ratings
Territory management5.04 Ratings7.04 Ratings
Opportunity management4.518 Ratings8.03 Ratings
Integration with email client (e.g., Outlook or Gmail)7.619 Ratings10.03 Ratings
Contract management5.29 Ratings10.03 Ratings
Quote & order management2.07 Ratings9.03 Ratings
Interaction tracking2.118 Ratings10.04 Ratings
Channel / partner relationship management1.07 Ratings9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Copper
1.5
10 Ratings
133% below category average
Veeva CRM
9.3
3 Ratings
21% above category average
Case management1.29 Ratings10.03 Ratings
Call center management1.55 Ratings8.01 Ratings
Help desk management1.77 Ratings10.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Copper
2.4
16 Ratings
104% below category average
Veeva CRM
8.5
3 Ratings
12% above category average
Lead management3.416 Ratings9.03 Ratings
Email marketing1.49 Ratings8.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Copper
3.7
19 Ratings
69% below category average
Veeva CRM
9.7
3 Ratings
24% above category average
Task management4.619 Ratings10.03 Ratings
Billing and invoicing management1.75 Ratings10.03 Ratings
Reporting4.917 Ratings9.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Copper
6.7
18 Ratings
13% below category average
Veeva CRM
8.7
4 Ratings
13% above category average
Forecasting6.815 Ratings8.03 Ratings
Pipeline visualization6.418 Ratings9.03 Ratings
Customizable reports7.016 Ratings9.04 Ratings
Customization
Comparison of Customization features of Product A and Product B
Copper
5.2
19 Ratings
37% below category average
Veeva CRM
8.8
4 Ratings
15% above category average
Custom fields8.019 Ratings8.04 Ratings
Custom objects3.412 Ratings7.04 Ratings
Scripting environment4.13 Ratings10.03 Ratings
API for custom integration5.49 Ratings10.04 Ratings
Security
Comparison of Security features of Product A and Product B
Copper
8.4
14 Ratings
1% above category average
Veeva CRM
9.5
4 Ratings
13% above category average
Single sign-on capability8.712 Ratings9.04 Ratings
Role-based user permissions8.113 Ratings10.04 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Copper
2.0
12 Ratings
114% below category average
Veeva CRM
8.5
1 Ratings
15% above category average
Social data2.012 Ratings8.01 Ratings
Social engagement2.07 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Copper
2.1
12 Ratings
109% below category average
Veeva CRM
9.0
2 Ratings
23% above category average
Marketing automation3.412 Ratings9.02 Ratings
Compensation management1.01 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Copper
7.9
17 Ratings
5% above category average
Veeva CRM
10.0
4 Ratings
29% above category average
Mobile access7.917 Ratings10.04 Ratings
Best Alternatives
CopperVeeva CRM
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Score 9.8 out of 10
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Score 9.1 out of 10
Enterprises
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User Ratings
CopperVeeva CRM
Likelihood to Recommend
1.9
(20 ratings)
9.0
(4 ratings)
Usability
3.8
(11 ratings)
-
(0 ratings)
Support Rating
1.9
(11 ratings)
-
(0 ratings)
User Testimonials
CopperVeeva CRM
Likelihood to Recommend
Copper (formerly ProsperWorks)
Copper has helped me extensively keep track of not only my own but my company's workflow. With so many projects and quotes to track, it has become essential to keep me on task and not miss any of our goals. It has been a perfect fit with our specific workflow, but I don't think it has the customizability just yet to be a perfect fit for every company out there.
Read full review
Veeva Systems
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Read full review
Pros
Copper (formerly ProsperWorks)
  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Read full review
Veeva Systems
  • Commercial Cloud
  • Sunrise UI
  • Multi device support from browser, iOS devices
Read full review
Cons
Copper (formerly ProsperWorks)
  • I wish it were easier to create a dashboard to view sales and growth.
  • There are some features I would like to change but can't seem to figure out, so I just deal with not being able to, nothing major though.
  • I would like to see it offer more free links to other services such as Quick Books.
Read full review
Veeva Systems
  • There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
  • Can be expensive specially for a smaller company as it is based on SAAS platform
Read full review
Usability
Copper (formerly ProsperWorks)
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Read full review
Veeva Systems
No answers on this topic
Support Rating
Copper (formerly ProsperWorks)
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Read full review
Veeva Systems
No answers on this topic
Alternatives Considered
Copper (formerly ProsperWorks)
For my company, we chose Copper over Salesforce and HubSpot for a few reasons. First and foremost, G-Suite integration. This was one of the most attractive features we liked about Copper. The integration allows for seamless lead import, automated activity tracking and much more. Second, Copper is designed with the end user in mind. It has to be one of the simplest CRMs I have ever used. Additionally, Copper has fantastic customer success managers who make sure you are getting the most out of the platform. Lastly, Copper has very competitive pricing and offers many features of the big name CRMs at a much more economical price point
Read full review
Veeva Systems
Better for field based medical personnel when recording Medical calls.
Read full review
Return on Investment
Copper (formerly ProsperWorks)
  • I used ProsperWorks at a startup with around 100 people that was undergoing a serious sales crisis. ProsperWorks, I would say, was the number one tool to turn around the sales team as it allowed one book of truth and one place where every one could finally be on the same page.
  • It's hard to judge ROI on the joy of using a well designed product. After using SFDC or Hubspot or any other CRM, ProsperWorks will feel like a Ferrari. Everything is fast, everything is smooth, and it's lightweight in a good way.
  • The ROI was excellent based on a productivity stand point. Being able to pull up daily activity reports went a LONG way to ensuring the sales team was hitting their marks, and getting done what they need to get done.
Read full review
Veeva Systems
  • Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
  • Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
  • Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches
Read full review
ScreenShots