What users are saying about
57 Ratings
17 Ratings
57 Ratings
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Score 6 out of 100
17 Ratings
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Score 9.2 out of 100

Feature Set Ratings

  • Veeva CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

4.6

Copper

46%
7.6

Veeva CRM

76%
Veeva CRM ranks higher in 8/9 features

Customer data management / contact management

6.0
60%
18 Ratings
8.0
80%
3 Ratings

Workflow management

3.3
33%
17 Ratings
8.1
81%
3 Ratings

Territory management

5.0
50%
4 Ratings
7.1
71%
3 Ratings

Opportunity management

5.6
56%
17 Ratings
8.0
80%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
7.6
76%
2 Ratings

Contract management

5.9
59%
9 Ratings
7.1
71%
2 Ratings

Quote & order management

2.0
20%
7 Ratings
6.1
61%
2 Ratings

Interaction tracking

4.5
45%
17 Ratings
8.3
83%
3 Ratings

Channel / partner relationship management

1.1
11%
7 Ratings
8.0
80%
2 Ratings

Customer Service & Support

3.6

Copper

36%
8.0

Veeva CRM

80%
Veeva CRM ranks higher in 3/3 features

Case management

2.9
29%
9 Ratings
8.0
80%
2 Ratings

Call center management

3.3
33%
5 Ratings
8.0
80%
1 Rating

Help desk management

4.4
44%
7 Ratings
8.0
80%
1 Rating

Marketing Automation

2.9

Copper

29%
7.1

Veeva CRM

71%
Veeva CRM ranks higher in 2/2 features

Lead management

4.4
44%
15 Ratings
7.0
70%
2 Ratings

Email marketing

1.4
14%
9 Ratings
7.1
71%
2 Ratings

CRM Project Management

3.8

Copper

38%
7.5

Veeva CRM

75%
Veeva CRM ranks higher in 3/3 features

Task management

4.7
47%
18 Ratings
8.0
80%
2 Ratings

Billing and invoicing management

1.7
17%
5 Ratings
7.6
76%
2 Ratings

Reporting

5.0
50%
16 Ratings
6.9
69%
2 Ratings

CRM Reporting & Analytics

6.3

Copper

63%
6.4

Veeva CRM

64%
Veeva CRM ranks higher in 2/3 features

Forecasting

5.6
56%
15 Ratings
6.1
61%
2 Ratings

Pipeline visualization

6.9
69%
17 Ratings
7.7
77%
2 Ratings

Customizable reports

6.4
64%
15 Ratings
5.5
55%
3 Ratings

Customization

5.1

Copper

51%
7.4

Veeva CRM

74%
Veeva CRM ranks higher in 3/4 features

Custom fields

8.0
80%
18 Ratings
7.2
72%
3 Ratings

Custom objects

4.9
49%
12 Ratings
7.2
72%
3 Ratings

Scripting environment

4.1
41%
3 Ratings
7.3
73%
2 Ratings

API for custom integration

3.5
35%
8 Ratings
7.9
79%
3 Ratings

Security

8.4

Copper

84%
9.0

Veeva CRM

90%
Veeva CRM ranks higher in 2/2 features

Single sign-on capability

8.9
89%
12 Ratings
9.0
90%
3 Ratings

Role-based user permissions

8.0
80%
12 Ratings
9.0
90%
3 Ratings

Social CRM

2.1

Copper

21%
8.5

Veeva CRM

85%
Veeva CRM ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
8.0
80%
1 Rating

Social engagement

2.0
20%
7 Ratings
9.0
90%
1 Rating

Integrations with 3rd-party Software

2.0

Copper

20%
9.0

Veeva CRM

90%
Copper ranks higher in 1/2 features

Marketing automation

3.0
30%
12 Ratings
9.0
90%
1 Rating

Compensation management

1.0
10%
1 Rating
N/A
0 Ratings

Platform

7.2

Copper

72%
9.2

Veeva CRM

92%
Veeva CRM ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
9.2
92%
3 Ratings

Attribute Ratings

  • Veeva CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
8.1

Veeva CRM

81%
3 Ratings

Usability

4.7

Copper

47%
10 Ratings

Veeva CRM

N/A
0 Ratings

Support Rating

2.8

Copper

28%
12 Ratings

Veeva CRM

N/A
0 Ratings

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Veeva CRM Editions & Modules

Additional Pricing Details

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

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