What users are saying about
38 Ratings
13 Ratings
38 Ratings
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Score 8.4 out of 100
13 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
Veeva CRM
7.6
Customer data management / contact management
Copper
8.3
Veeva CRM
8.0
Workflow management
Copper
7.2
Veeva CRM
8.1
Territory management
Copper
8.0
Veeva CRM
7.1
Opportunity management
Copper
8.6
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
Veeva CRM
7.6
Contract management
Copper
7.9
Veeva CRM
7.1
Quote & order management
Copper
6.3
Veeva CRM
6.1
Interaction tracking
Copper
7.9
Veeva CRM
8.3
Channel / partner relationship management
Copper
7.9
Veeva CRM
8.0

Customer Service & Support

Copper
8.1
Veeva CRM
8.0
Case management
Copper
7.9
Veeva CRM
8.0
Call center management
Copper
8.0
Veeva CRM
8.0
Help desk management
Copper
8.3
Veeva CRM
8.0

Marketing Automation

Copper
8.3
Veeva CRM
7.1
Lead management
Copper
8.3
Veeva CRM
7.0
Email marketing
Copper
8.4
Veeva CRM
7.1

CRM Project Management

Copper
7.9
Veeva CRM
7.5
Task management
Copper
8.1
Veeva CRM
8.0
Billing and invoicing management
Copper
8.0
Veeva CRM
7.6
Reporting
Copper
7.5
Veeva CRM
6.9

CRM Reporting & Analytics

Copper
7.1
Veeva CRM
6.4
Forecasting
Copper
7.1
Veeva CRM
6.1
Pipeline visualization
Copper
8.4
Veeva CRM
7.7
Customizable reports
Copper
5.8
Veeva CRM
5.4

Customization

Copper
7.4
Veeva CRM
7.4
Custom fields
Copper
8.3
Veeva CRM
7.2
Custom objects
Copper
8.1
Veeva CRM
7.2
Scripting environment
Copper
8.0
Veeva CRM
7.3
API for custom integration
Copper
5.3
Veeva CRM
7.9

Security

Copper
8.3
Veeva CRM
9.0
Single sign-on capability
Copper
8.4
Veeva CRM
9.0
Role-based user permissions
Copper
8.2
Veeva CRM
9.0

Social CRM

Copper
7.7
Veeva CRM
8.5
Social data
Copper
6.5
Veeva CRM
8.0
Social engagement
Copper
9.0
Veeva CRM
9.0

Integrations with 3rd-party Software

Copper
7.7
Veeva CRM
9.0
Marketing automation
Copper
7.7
Veeva CRM
9.0

Platform

Copper
8.1
Veeva CRM
9.2
Mobile access
Copper
8.1
Veeva CRM
9.2

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Copper
8.3
Veeva CRM
8.1

Usability

Copper
7.9
Veeva CRM

Support Rating

Copper
7.0
Veeva CRM

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