What users are saying about
41 Ratings
80 Ratings
41 Ratings
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Score 7 out of 100
80 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Copper

Positives for [Copper (formerly ProsperWorks)]:-G Suite Compatibility: An industry problem Copper CRM is focused on solving is the lack of integration with current software systems like G Suite. Copper CRM is fully compatible with G Suite, and it is the only sales automation solution endorsed by Google.-Copper CRM is focused on the time-to-value ratio. It aims to provide the maximum value possible while limiting the time it takes for its users to input data manually. Some of its features include workflow and task automation for users who sign up for the two higher tiers.-Simplicity: Copper CRM is designed to be simple. The software has a handy sidebar where users can search for tasks, tracked emails, opportunities, and companies. A link to contact the Support team is also included. If users have issues, they can simply reach out to this team.-Quick Onboarding: Setting up or switching to Copper is a quick and painless experience. Copper focuses on getting new users set up within days, not weeks or months like some of its competitors.Negatives:-Lack of Features: The biggest drawback of Copper CRM is the lack of features it provides its users. It is designed for simplicity. Therefore, it is missing many of the advanced features offered by its competitors. For example, it doesn’t offer users a dedicated account manager, and click-to-call requires third-party software.-Lack of Flexibility Outside G Suite
Ben J. Varghese | TrustRadius Reviewer

Zoho Campaigns

It is very well suited to get the traffic on our social media platforms and our website. It is very helpful in interacting with subscribers on those social media platforms. It establishes client engagement. I didn't find it well suited in transnational emails. It did not give satisfactory results.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.5
Zoho Campaigns
Customer data management / contact management
Copper
8.1
Zoho Campaigns
Workflow management
Copper
7.3
Zoho Campaigns
Territory management
Copper
5.2
Zoho Campaigns
Opportunity management
Copper
7.9
Zoho Campaigns
Integration with email client (e.g., Outlook or Gmail)
Copper
9.2
Zoho Campaigns
Contract management
Copper
7.1
Zoho Campaigns
Quote & order management
Copper
6.4
Zoho Campaigns
Interaction tracking
Copper
8.0
Zoho Campaigns
Channel / partner relationship management
Copper
8.0
Zoho Campaigns

Customer Service & Support

Copper
7.1
Zoho Campaigns
Case management
Copper
7.2
Zoho Campaigns
Call center management
Copper
6.2
Zoho Campaigns
Help desk management
Copper
8.1
Zoho Campaigns

Marketing Automation

Copper
5.1
Zoho Campaigns
Lead management
Copper
8.1
Zoho Campaigns
Email marketing
Copper
2.2
Zoho Campaigns

CRM Project Management

Copper
5.1
Zoho Campaigns
Task management
Copper
6.6
Zoho Campaigns
Billing and invoicing management
Copper
2.5
Zoho Campaigns
Reporting
Copper
6.2
Zoho Campaigns

CRM Reporting & Analytics

Copper
6.2
Zoho Campaigns
Forecasting
Copper
5.0
Zoho Campaigns
Pipeline visualization
Copper
7.7
Zoho Campaigns
Customizable reports
Copper
5.7
Zoho Campaigns

Customization

Copper
6.8
Zoho Campaigns
Custom fields
Copper
8.1
Zoho Campaigns
Custom objects
Copper
7.2
Zoho Campaigns
Scripting environment
Copper
8.0
Zoho Campaigns
API for custom integration
Copper
4.0
Zoho Campaigns

Security

Copper
8.6
Zoho Campaigns
Single sign-on capability
Copper
8.9
Zoho Campaigns
Role-based user permissions
Copper
8.2
Zoho Campaigns

Social CRM

Copper
3.3
Zoho Campaigns
Social data
Copper
4.1
Zoho Campaigns
Social engagement
Copper
2.6
Zoho Campaigns

Integrations with 3rd-party Software

Copper
7.9
Zoho Campaigns
Marketing automation
Copper
7.9
Zoho Campaigns

Platform

Copper
7.4
Zoho Campaigns
Mobile access
Copper
7.4
Zoho Campaigns

Email & Online Marketing

Copper
Zoho Campaigns
7.9
WYSIWYG email editor
Copper
Zoho Campaigns
7.2
Dynamic content
Copper
Zoho Campaigns
7.9
Ability to test dynamic content
Copper
Zoho Campaigns
7.3
Landing pages
Copper
Zoho Campaigns
8.3
A/B testing
Copper
Zoho Campaigns
8.8
Mobile optimization
Copper
Zoho Campaigns
7.3
Email deliverability reporting
Copper
Zoho Campaigns
7.6
List management
Copper
Zoho Campaigns
7.9
Triggered drip sequences
Copper
Zoho Campaigns
8.8

Reporting & Analytics

Copper
Zoho Campaigns
7.9
Dashboards
Copper
Zoho Campaigns
8.2
Standard reports
Copper
Zoho Campaigns
8.0
Custom reports
Copper
Zoho Campaigns
7.4

Pros

Copper

  • The Google integration and Chrome extension automatically tracks and updates prospect and lead activity in the CRM. Data entry is simplified.
  • Copper is a very user-friendly CRM with the ability to create custom fields, multiple pipelines, sales stages, etc. It is truly customizable and far less complex than other CRMs I have used in the past.
  • Copper makes it simple to add leads manually, through Gmail or using a template and uploading a large list.
  • Great support. We are very happy with our account management team and they strive to make sure we are getting the most out of the platform.
  • Pricing is very competitive.
Erik Viager | TrustRadius Reviewer

Zoho Campaigns

  • I use it because it is a "free" program that "comes with" our CRM tool. I don't find this to be a useful tool at all. It is a major pain to use and I don't recommend it to anyone who does "real" email marketing. I've been doing email marketing for 18 years and I have never used a worse program than this one. Seriously - take my advice and use MailChimp. The marketing automation that Zoho claims this feature has, is awful. After using it for almost two years, I dread every time I have to create a new email.
Jason Ensign | TrustRadius Reviewer

Cons

Copper

  • I wish they allowed you to email from within the CRM and create calendar invites from within the app instead of just kicking you out to a Gmail window.
  • I wish they included more custom fields and email tracking in their basic plan.
Scott Entwistle | TrustRadius Reviewer

Zoho Campaigns

  • The social campaigns section we have not used much, probably because it only works with Twitter and Facebook, and we are more active on Google+ and LinkedIn.
  • The templates are nice, but I have seen other services with better pre-built templates.
  • To segment lists can be a bit hard to configure initially, however exporting lists from our CRM is simple.
Jon Porreca | TrustRadius Reviewer

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

Zoho Campaigns

Zoho Campaigns 10.0
Based on 1 answer
Because I am a single user organization and the subscription is free for up to 3 users.
Stacy Venditto | TrustRadius Reviewer

Usability

Copper

Copper 6.1
Based on 4 answers
It's funny. In all other processes EXCEPT for cancellation, the UX & UI is straightforward and friendly, gives you an adequate notification, and works as expected. Wonder why a company would have the opposite design principles in place for their cancellation process. It's almost as if they are intentionally trying to prevent people to cancel their accounts successfully. Beware.
Nathan Young | TrustRadius Reviewer

Zoho Campaigns

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 4.2
Based on 6 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Zoho Campaigns

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Zoho Campaigns

The main reason we picked Zoho Campaigns was that we needed to use Zoho Books. QB Desktop, Online and Xero all didn't support the features we needed so we went with Zoho Books. It was the best decision we made. We now get Zoho CRM, Campaigns, Inventory, and 20+ other major applications all for less cost than just Quickbooks.
Matthew Christensen | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Zoho Campaigns

  • As mentioned before, Zoho Campaigns is a great value for money if you are tight on budget. As the yearly charges are very affordable.
  • It may not match up to the deliverability robustness of Mailchimp, but the additional features like integration, support and ease-of-use make it a great investment and a better return.
  • The best ROI can be availed when bought under Zoho One - suite which is a complete CRM solution and offers the best of the integrations.
Sitanshu Mehrotra | TrustRadius Reviewer

Screenshots

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Edition
Basic$251
Professional$591
Business$1191
  1. per user per month
Additional Pricing Details

Zoho Campaigns

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Campaigns Editions & Modules

Edition
0-250 Contacts$3.001
0251-500 Contacts$5.001
501-1,000 Contacts$9.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Copper
5.7
Zoho Campaigns
7.9

Likelihood to Renew

Copper
Zoho Campaigns
10.0

Usability

Copper
6.1
Zoho Campaigns

Support Rating

Copper
4.2
Zoho Campaigns

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