What users are saying about
7 Ratings
27 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Likelihood to Recommend

Cordial

Cordial has multiple options to create a message: single campaign, automation, orchestration and sculpt templates, which are drag-and-drop type functionalities but each of these blocks are based on HTML content so a user needs to be technically savvy. I would avoid using HTML includes as it is not possible to see which include a customer received. The team is fabulous, they know the tool and are dedicated to the success of the business. They are quick to respond and provide feedback. Reporting and analytics are very manual if you are combining multiple days in a test.
Berlynn Pierce | TrustRadius Reviewer

GreenRope

There's no such thing as a CRM that doesn't have its complications and headaches. I have tried a lot of them and ultimately like GreenRope heads and shoulders above the rest. GreenRope is particularly suited for small to medium sized businesses who do not have the budget or need for a SalesForce install, or the engineers necessary to make other CRM software work. If you want a more sophisticated system than an email responder like MailChimp or Constant Contact, you need to have a CRM. So ask yourself what you are looking to automate in your business and then go for a solution that has the ability to scale with you. A CRM is a commitment to long term growth and automation, and you should see it as an investment -- both in cash and in time. I don't have a programmer and have managed to get a lot of functionality out of GreenRope (all DIY). And I'm always adding to it with no limits in sight.
Alicia Dearn | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Cordial
7.4
GreenRope
WYSIWYG email editor
Cordial
4.0
GreenRope
Dynamic content
Cordial
6.3
GreenRope
Ability to test dynamic content
Cordial
6.8
GreenRope
Landing pages
Cordial
10.0
GreenRope
A/B testing
Cordial
7.0
GreenRope
Mobile optimization
Cordial
7.5
GreenRope
Email deliverability reporting
Cordial
8.4
GreenRope
List management
Cordial
7.5
GreenRope
Triggered drip sequences
Cordial
9.3
GreenRope

Reporting & Analytics

Cordial
7.0
GreenRope
Dashboards
Cordial
8.5
GreenRope
Standard reports
Cordial
6.5
GreenRope
Custom reports
Cordial
6.0
GreenRope

Sales Force Automation

Cordial
GreenRope
8.4
Customer data management / contact management
Cordial
GreenRope
9.5
Workflow management
Cordial
GreenRope
9.1
Territory management
Cordial
GreenRope
8.3
Opportunity management
Cordial
GreenRope
9.8
Integration with email client (e.g., Outlook or Gmail)
Cordial
GreenRope
9.6
Contract management
Cordial
GreenRope
3.8
Quote & order management
Cordial
GreenRope
8.9
Interaction tracking
Cordial
GreenRope
9.8
Channel / partner relationship management
Cordial
GreenRope
6.6

Customer Service & Support

Cordial
GreenRope
9.7
Case management
Cordial
GreenRope
9.8
Call center management
Cordial
GreenRope
9.6
Help desk management
Cordial
GreenRope
9.8

Marketing Automation

Cordial
GreenRope
9.2
Lead management
Cordial
GreenRope
8.9
Email marketing
Cordial
GreenRope
9.5

CRM Project Management

Cordial
GreenRope
9.7
Task management
Cordial
GreenRope
9.5
Billing and invoicing management
Cordial
GreenRope
9.8
Reporting
Cordial
GreenRope
9.8

CRM Reporting & Analytics

Cordial
GreenRope
8.8
Forecasting
Cordial
GreenRope
8.8
Pipeline visualization
Cordial
GreenRope
8.3
Customizable reports
Cordial
GreenRope
9.4

Customization

Cordial
GreenRope
8.4
Custom fields
Cordial
GreenRope
9.1
Custom objects
Cordial
GreenRope
8.2
Scripting environment
Cordial
GreenRope
7.0
API for custom integration
Cordial
GreenRope
9.1

Security

Cordial
GreenRope
8.6
Single sign-on capability
Cordial
GreenRope
8.6
Role-based user permissions
Cordial
GreenRope
8.7

Social CRM

Cordial
GreenRope
9.0
Social data
Cordial
GreenRope
9.0
Social engagement
Cordial
GreenRope
9.0

Integrations with 3rd-party Software

Cordial
GreenRope
9.2
Marketing automation
Cordial
GreenRope
9.0
Compensation management
Cordial
GreenRope
9.4

Platform

Cordial
GreenRope
7.8
Mobile access
Cordial
GreenRope
7.8

Pros

Cordial

  • Provides helpful desktop and mobile previews.
  • Sends emails reliably.
  • Allows for pretty robust audience rules.
Nichole Aramapakul | TrustRadius Reviewer

GreenRope

  • GreenRope provides a full-featured application at ALL pricing levels. You don't have to 'upgrade' to get better features - you've got them all right away. I really appreciated this!
  • GreenRope doesn't charge per user (i.e., administrator of the system). Other systems require additional fees when adding administrators to your account. GreenRope makes it easy for me to get help with the CRM by adding more of my people, without adding multiple fees.
  • Customer Service at GreenRope rocks! They really want to help you get started well. The training and set-up calls are fantastic. For any support issues that have come up (usually newbie questions!) I've always received a prompt response. I can't say enough about their support.
  • There are many ways for me to customize my data sets, for management and segmentation of contacts, specific to my industry and business needs.
  • Dashboard customization - as a visual learner, the presentation of information on my screen is important to me, and GreenRope allows me the ability to customize colours, icons, and sizes of things in my dashboard. This is helpful for my creativity and productivity.
Raylene Wall | TrustRadius Reviewer

Cons

Cordial

  • Some of the tasks on the platform are still technical in nature and often requires the help of a developer or technical marketer. But I've witnessed great strides towards accessibility and ease of use for non-technical marketers over the past three years.
  • A lot of the templating must be built from scratch.
  • Deliverability insights (out of the box) could be expanded further.
Anonymous | TrustRadius Reviewer

GreenRope

  • The project management software - while usable in its current form - can still benefit from further development. But I've noticed that they are working on it, so it seems they are aware of this area of opportunity.
  • This is a little thing, but I'd like the ability to drill into specific tasks from more areas, and mark them complete quickly or make notes on them.
  • I honestly don't have many suggestions. I use their ticket system to make suggestions when they occur to me, and they tend to incorporate suggestions very quickly into subsequent builds.
Andrea Hill | TrustRadius Reviewer

Likelihood to Renew

Cordial

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 8.8
Based on 8 answers
They have monthly renewals, so at any time you can cancel and not feel like they are holding your money. Their customer support is easy to work with. Their ticketing system to communicate with you about service issues is fantastic(which is included in the monthly fee) allows you to track issues. We use the ticketing system and add it to our website. This gives people the ability to communicate with us 24/7.
Lance Labno | TrustRadius Reviewer

Usability

Cordial

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 6.6
Based on 4 answers
It takes time to learn this system. It is not going to happen over night, but once you master it it will be worth it. I am already seeing some great results, all I have to do is keep learning.
Renee Charbonneau | TrustRadius Reviewer

Support Rating

Cordial

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 7.3
Based on 2 answers
Many times I have to repeat the issue several times before the person understands correctly. There was also an instant where support was not available when help was needed, had to wait for a response and it was a business day.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cordial

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 8.2
Based on 1 answer
I think there are some cheat sheets and best practises lists that could be created that would save a business a lot of time and frustration. BUT, even as it is, the frustrations and challenges disappear as things start working. I am going to be offering up a few of the tricks I have learned to the team at GreenRope to share with other users because when customers offer valuable work arounds that they find helpful to others, we accomplish a few things. The coders get an idea of things that aren't working quite as expected so they can look into fixes, other customers get benefit and we all win
Renee Charbonneau | TrustRadius Reviewer

Alternatives Considered

Cordial

Cordial by far has the best UI for simple navigation
Anonymous | TrustRadius Reviewer

GreenRope

We chose GreenRope.com because they were the best fit. We already had a marketing email strategy with Constant Contact so choosing a CRM with those capabilities was very important when making our decision. Everything we were already doing could be in 1 place instead of needing to login to several different outlets to reach our goals and objectives. For example, email marketing (Constant Contact), website tracking (our Host), client tracking (spreadsheets), Calendars (Outlook), etc. Now we do everything, email marketing, track leads, have a work flow, track website visitors, post events and forecast all with 1 login. It's great!!
Wendy Tibus | TrustRadius Reviewer

Return on Investment

Cordial

  • Best to manage your clients' business.
  • Not ideal for freelancers.
Mohammed Anzil | TrustRadius Reviewer

GreenRope

  • It has helped us from an efficiency standpoint to organize, keep track off, and communicate with our contacts.
  • We have high functionality and great features for a great cost.
  • People with varying levels of computer experience can use GreenRope and many of its features.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cordial

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cordial Editions & Modules

Additional Pricing Details

GreenRope

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$399*

* Per Account

GreenRope Editions & Modules

Edition
Starter$1491
Prime$1991
Pro$2491
Premium$2991
Powerhouse$3491
Supreme$4491
Ultimate$6991
  1. Per Month [Unlimited Users]
Additional Pricing Details
All price plans include unlimited users, unlimited emails, and all features.

Rating Summary

Likelihood to Recommend

Cordial
8.0
GreenRope
8.9

Likelihood to Renew

Cordial
GreenRope
8.8

Usability

Cordial
GreenRope
6.6

Performance

Cordial
GreenRope
8.2

Support Rating

Cordial
GreenRope
7.3

Implementation Rating

Cordial
GreenRope
8.2

Add comparison