What users are saying about

GreenRope

24 Ratings

GreenRope

24 Ratings
Score 9 out of 101

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Likelihood to Recommend

GreenRope

There's no such thing as a CRM that doesn't have its complications and headaches. I have tried a lot of them and ultimately like GreenRope heads and shoulders above the rest. GreenRope is particularly suited for small to medium sized businesses who do not have the budget or need for a SalesForce install, or the engineers necessary to make other CRM software work. If you want a more sophisticated system than an email responder like MailChimp or Constant Contact, you need to have a CRM. So ask yourself what you are looking to automate in your business and then go for a solution that has the ability to scale with you. A CRM is a commitment to long term growth and automation, and you should see it as an investment -- both in cash and in time. I don't have a programmer and have managed to get a lot of functionality out of GreenRope (all DIY). And I'm always adding to it with no limits in sight.

Feature Rating Comparison

Sales Force Automation

GreenRope
8.1
Customer data management / contact management
GreenRope
9.9
Workflow management
GreenRope
9.9
Territory management
GreenRope
8.9
Opportunity management
GreenRope
8.0
Integration with email client (e.g., Outlook or Gmail)
GreenRope
7.9
Contract management
GreenRope
3.8
Quote & order management
GreenRope
7.7
Interaction tracking
GreenRope
10.0
Channel / partner relationship management
GreenRope
6.6

Customer Service & Support

GreenRope
8.9
Case management
GreenRope
9.9
Call center management
GreenRope
8.8
Help desk management
GreenRope
7.9

Marketing Automation

GreenRope
9.9
Lead management
GreenRope
9.9
Email marketing
GreenRope
10.0

CRM Project Management

GreenRope
10.0
Task management
GreenRope
9.9
Billing and invoicing management
GreenRope
10.0
Reporting
GreenRope
9.9

CRM Reporting & Analytics

GreenRope
9.6
Forecasting
GreenRope
9.0
Pipeline visualization
GreenRope
9.9
Customizable reports
GreenRope
9.9

Customization

GreenRope
9.2
Custom fields
GreenRope
9.9
Custom objects
GreenRope
9.9
Scripting environment
GreenRope
7.0
API for custom integration
GreenRope
9.9

Security

GreenRope
9.2
Single sign-on capability
GreenRope
8.6
Role-based user permissions
GreenRope
9.8

Social CRM

GreenRope
8.4
Social data
GreenRope
8.9
Social engagement
GreenRope
8.0

Integrations with 3rd-party Software

GreenRope
5.9
Marketing automation
GreenRope
6.2
Compensation management
GreenRope
5.6

Platform

GreenRope
8.0
Mobile access
GreenRope
8.0

Pros

  • Email management: The tools in Greenrope provide a very broad range of both private email and mass/marketing email tools - broader than the standalone email marketing tools like Constant Contact and Mailchimp. I like how it integrates to our Gmail for corporate visibility to all customer communications. The ability to schedule drip campaigns, RSS feeds, and very targeted email strategies is also a huge plus.
  • CRM: The customer management tools give tremendous visibility to all our customer activities, facilitate assigning specific employees to specific tasks and activities, and allow us to see the number and value of the activities each customer is engaged in through lead scoring. Greenrope keeps us on top of customer needs and wants.
  • Social integration. I love that our customers' social activity with us across all our social channels is included in lead scoring and visible in the customer panel. Quantifying social media activity is critical, and the social integration in Greenrope helps us do a better job of that.

Cons

  • Greenrope can continue to improve its UI; however, I've been super happy with the changes they've made this past year.

Likelihood to Renew

GreenRope8.8
Based on 8 answers
GR provides many answers to business functions, all in one integrated package.

Usability

GreenRope6.6
Based on 4 answers
It does everything I need when I'm at my computer. I would just like to have greater functionality in the iphone app. I have discussed with Greenrope my issues and they appear to be working on these issues

Support

GreenRope7.3
Based on 2 answers
Right from the beginning, GreenRope's staff have been extremely helpful with getting us setup and answering all of our questions. In addition to chat support, the documentation provided within GreenRope itself is detailed and easily accessible. GreenRope is also really good about letting you know that they are available - and how to contact them. My questions/requests are answered quickly, every time.

Implementation

GreenRope8.2
Based on 1 answer
I think there are some cheat sheets and best practises lists that could be created that would save a business a lot of time and frustration. BUT, even as it is, the frustrations and challenges disappear as things start working. I am going to be offering up a few of the tricks I have learned to the team at GreenRope to share with other users because when customers offer valuable work arounds that they find helpful to others, we accomplish a few things. The coders get an idea of things that aren't working quite as expected so they can look into fixes, other customers get benefit and we all win

Alternatives Considered

Infusionsoft was the only other system that I had looked at and really considered. In my opinion, GreenRope is very comparable with Infusionsoft, but better suited for new and/or growing businesses because it's easy to use, 3-hours of training is provided to help you customize and organize the system to your workflows, and it is way more affordable and offers many (if not more) of the same features.

Return on Investment

  • We are just starting to track lead conversions, but believe the results will be very positive
  • Our employees will be more accountable as a result of using Greenrope

Pricing Details

GreenRope

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$399*
1.  Per Account
GreenRope Editions & Modules
GreenRope
Edition
Starter
$1491
Prime
$1991
Pro
$2491
Premium
$2991
Powerhouse
$3491
Supreme
$4491
Ultimate
$6991
1. Per Month [Unlimited Users]
Additional Pricing Details
All price plans include unlimited users, unlimited emails, and all features.