What users are saying about

GreenRope

23 Ratings

GreenRope

23 Ratings
Score 9.5 out of 101

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Likelihood to Recommend

GreenRope

There's no such thing as a CRM that doesn't have its complications and headaches. I have tried a lot of them and ultimately like GreenRope heads and shoulders above the rest. GreenRope is particularly suited for small to medium sized businesses who do not have the budget or need for a SalesForce install, or the engineers necessary to make other CRM software work. If you want a more sophisticated system than an email responder like MailChimp or Constant Contact, you need to have a CRM. So ask yourself what you are looking to automate in your business and then go for a solution that has the ability to scale with you. A CRM is a commitment to long term growth and automation, and you should see it as an investment -- both in cash and in time. I don't have a programmer and have managed to get a lot of functionality out of GreenRope (all DIY). And I'm always adding to it with no limits in sight.

Feature Rating Comparison

Sales Force Automation

GreenRope
8.1
Customer data management / contact management
GreenRope
10.0
Workflow management
GreenRope
10.0
Territory management
GreenRope
8.9
Opportunity management
GreenRope
8.0
Integration with email client (e.g., Outlook or Gmail)
GreenRope
7.9
Contract management
GreenRope
3.8
Quote & order management
GreenRope
7.8
Interaction tracking
GreenRope
10.0
Channel / partner relationship management
GreenRope
6.6

Customer Service & Support

GreenRope
8.9
Case management
GreenRope
10.0
Call center management
GreenRope
8.8
Help desk management
GreenRope
7.9

Marketing Automation

GreenRope
10.0
Lead management
GreenRope
10.0
Email marketing
GreenRope
10.0

CRM Project Management

GreenRope
10.0
Task management
GreenRope
10.0
Billing and invoicing management
GreenRope
10.0
Reporting
GreenRope
10.0

CRM Reporting & Analytics

GreenRope
9.6
Forecasting
GreenRope
9.0
Pipeline visualization
GreenRope
10.0
Customizable reports
GreenRope
9.9

Customization

GreenRope
9.2
Custom fields
GreenRope
10.0
Custom objects
GreenRope
10.0
Scripting environment
GreenRope
7.0
API for custom integration
GreenRope
10.0

Security

GreenRope
9.2
Single sign-on capability
GreenRope
8.6
Role-based user permissions
GreenRope
9.8

Social CRM

GreenRope
8.4
Social data
GreenRope
8.9
Social engagement
GreenRope
8.0

Integrations with 3rd-party Software

GreenRope
5.9
Marketing automation
GreenRope
6.2
Compensation management
GreenRope
5.6

Platform

GreenRope
8.0
Mobile access
GreenRope
8.0

Pros

  • Greenrope's dashboard is great because it gives me a snapshot on what is happening right now and notifies me on what needs to get taken care of right now. For instance, what phone calls do I need to make this morning or what events I need to prepare for in the afternoon. It also keeps track of what other employees are doing and how close they are to finishing current projects.
  • Gives me an up to the second picture of who is interacting with me from email reads or website clicks. From this we can find out which webpages and content is most important for our clients. We can also look at what webpages work for a client and what drives them to make an appointment.
  • Greenrope is robust and able to automate tasks eliminating errors made by our employees.

Cons

  • I love Greenropes interface on the computer and would like to see their iphone app look and behave similarly.
  • I would like to see Greenrope have the ability to print greeting cards from my contact list and mail them.

Likelihood to Renew

GreenRope8.8
Based on 8 answers
They have monthly renewals, so at any time you can cancel and not feel like they are holding your money. Their customer support is easy to work with. Their ticketing system to communicate with you about service issues is fantastic(which is included in the monthly fee) allows you to track issues. We use the ticketing system and add it to our website. This gives people the ability to communicate with us 24/7.

Usability

GreenRope6.6
Based on 4 answers
It does everything I need when I'm at my computer. I would just like to have greater functionality in the iphone app. I have discussed with Greenrope my issues and they appear to be working on these issues

Support

GreenRope7.3
Based on 2 answers
Right from the beginning, GreenRope's staff have been extremely helpful with getting us setup and answering all of our questions. In addition to chat support, the documentation provided within GreenRope itself is detailed and easily accessible. GreenRope is also really good about letting you know that they are available - and how to contact them. My questions/requests are answered quickly, every time.

Implementation

GreenRope8.2
Based on 1 answer
I think there are some cheat sheets and best practises lists that could be created that would save a business a lot of time and frustration. BUT, even as it is, the frustrations and challenges disappear as things start working. I am going to be offering up a few of the tricks I have learned to the team at GreenRope to share with other users because when customers offer valuable work arounds that they find helpful to others, we accomplish a few things. The coders get an idea of things that aren't working quite as expected so they can look into fixes, other customers get benefit and we all win

Alternatives Considered

GreenRope does better with the customer database side of things.

Return on Investment

  • Improved front office efficiency. Able to reduce amount of time front office needs to spend preparing each new first appointment by 15 minutes.
  • By providing an automated system to deliver important and time-sensitve information. Client quickly realizes we care about them.
  • Able to get critical information through surveys with information that can be automatically saved in their profile. This let's us know what our clients want NOT what we think they need.

Pricing Details

GreenRope

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$399*
1.  Per Account
GreenRope Editions & Modules
GreenRope
Edition
Starter
$1491
Prime
$1991
Pro
$2491
Premium
$2991
Powerhouse
$3491
Supreme
$4491
Ultimate
$6991
1. Per Month [Unlimited Users]
Additional Pricing Details
All price plans include unlimited users, unlimited emails, and all features.