What users are saying about
26 Ratings
26 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

GreenRope

There's no such thing as a CRM that doesn't have its complications and headaches. I have tried a lot of them and ultimately like GreenRope heads and shoulders above the rest. GreenRope is particularly suited for small to medium sized businesses who do not have the budget or need for a SalesForce install, or the engineers necessary to make other CRM software work. If you want a more sophisticated system than an email responder like MailChimp or Constant Contact, you need to have a CRM. So ask yourself what you are looking to automate in your business and then go for a solution that has the ability to scale with you. A CRM is a commitment to long term growth and automation, and you should see it as an investment -- both in cash and in time. I don't have a programmer and have managed to get a lot of functionality out of GreenRope (all DIY). And I'm always adding to it with no limits in sight.
Alicia Dearn profile photo

Feature Rating Comparison

Sales Force Automation

GreenRope
8.3
Customer data management / contact management
GreenRope
9.4
Workflow management
GreenRope
9.0
Territory management
GreenRope
8.0
Opportunity management
GreenRope
9.7
Integration with email client (e.g., Outlook or Gmail)
GreenRope
9.7
Contract management
GreenRope
3.8
Quote & order management
GreenRope
9.0
Interaction tracking
GreenRope
9.7
Channel / partner relationship management
GreenRope
6.6

Customer Service & Support

GreenRope
9.6
Case management
GreenRope
9.7
Call center management
GreenRope
9.5
Help desk management
GreenRope
9.7

Marketing Automation

GreenRope
9.2
Lead management
GreenRope
9.0
Email marketing
GreenRope
9.4

CRM Project Management

GreenRope
9.6
Task management
GreenRope
9.4
Billing and invoicing management
GreenRope
9.7
Reporting
GreenRope
9.7

CRM Reporting & Analytics

GreenRope
8.8
Forecasting
GreenRope
8.7
Pipeline visualization
GreenRope
8.4
Customizable reports
GreenRope
9.4

Customization

GreenRope
8.4
Custom fields
GreenRope
9.0
Custom objects
GreenRope
8.4
Scripting environment
GreenRope
7.0
API for custom integration
GreenRope
9.0

Security

GreenRope
8.8
Single sign-on capability
GreenRope
8.6
Role-based user permissions
GreenRope
9.0

Social CRM

GreenRope
9.0
Social data
GreenRope
9.0
Social engagement
GreenRope
9.0

Integrations with 3rd-party Software

GreenRope
9.2
Marketing automation
GreenRope
9.0
Compensation management
GreenRope
9.3

Platform

GreenRope
8.0
Mobile access
GreenRope
8.0

Pros

GreenRope

  • GreenRope provides a full-featured application at ALL pricing levels. You don't have to 'upgrade' to get better features - you've got them all right away. I really appreciated this!
  • GreenRope doesn't charge per user (i.e., administrator of the system). Other systems require additional fees when adding administrators to your account. GreenRope makes it easy for me to get help with the CRM by adding more of my people, without adding multiple fees.
  • Customer Service at GreenRope rocks! They really want to help you get started well. The training and set-up calls are fantastic. For any support issues that have come up (usually newbie questions!) I've always received a prompt response. I can't say enough about their support.
  • There are many ways for me to customize my data sets, for management and segmentation of contacts, specific to my industry and business needs.
  • Dashboard customization - as a visual learner, the presentation of information on my screen is important to me, and GreenRope allows me the ability to customize colours, icons, and sizes of things in my dashboard. This is helpful for my creativity and productivity.
Raylene Wall profile photo

Cons

GreenRope

  • The project management software - while usable in its current form - can still benefit from further development. But I've noticed that they are working on it, so it seems they are aware of this area of opportunity.
  • This is a little thing, but I'd like the ability to drill into specific tasks from more areas, and mark them complete quickly or make notes on them.
  • I honestly don't have many suggestions. I use their ticket system to make suggestions when they occur to me, and they tend to incorporate suggestions very quickly into subsequent builds.
Andrea Hill profile photo

Likelihood to Renew

GreenRope

GreenRope 8.8
Based on 8 answers
They have monthly renewals, so at any time you can cancel and not feel like they are holding your money. Their customer support is easy to work with. Their ticketing system to communicate with you about service issues is fantastic(which is included in the monthly fee) allows you to track issues. We use the ticketing system and add it to our website. This gives people the ability to communicate with us 24/7.
Lance Labno profile photo

Usability

GreenRope

GreenRope 6.6
Based on 4 answers
It takes time to learn this system. It is not going to happen over night, but once you master it it will be worth it. I am already seeing some great results, all I have to do is keep learning.
Renee Charbonneau profile photo

Support

GreenRope

GreenRope 7.3
Based on 2 answers
Many times I have to repeat the issue several times before the person understands correctly. There was also an instant where support was not available when help was needed, had to wait for a response and it was a business day.
No photo available

Implementation

GreenRope

GreenRope 8.2
Based on 1 answer
I think there are some cheat sheets and best practises lists that could be created that would save a business a lot of time and frustration. BUT, even as it is, the frustrations and challenges disappear as things start working. I am going to be offering up a few of the tricks I have learned to the team at GreenRope to share with other users because when customers offer valuable work arounds that they find helpful to others, we accomplish a few things. The coders get an idea of things that aren't working quite as expected so they can look into fixes, other customers get benefit and we all win
Renee Charbonneau profile photo

Alternatives Considered

GreenRope

We chose GreenRope.com because they were the best fit. We already had a marketing email strategy with Constant Contact so choosing a CRM with those capabilities was very important when making our decision. Everything we were already doing could be in 1 place instead of needing to login to several different outlets to reach our goals and objectives. For example, email marketing (Constant Contact), website tracking (our Host), client tracking (spreadsheets), Calendars (Outlook), etc. Now we do everything, email marketing, track leads, have a work flow, track website visitors, post events and forecast all with 1 login. It's great!!
Wendy Tibus profile photo

Return on Investment

GreenRope

  • It has helped us from an efficiency standpoint to organize, keep track off, and communicate with our contacts.
  • We have high functionality and great features for a great cost.
  • People with varying levels of computer experience can use GreenRope and many of its features.
No photo available

Pricing Details

GreenRope

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$399*

* Per Account

GreenRope Editions & Modules

Edition
Starter$1491
Prime$1991
Pro$2491
Premium$2991
Powerhouse$3491
Supreme$4491
Ultimate$6991
  1. Per Month [Unlimited Users]
Additional Pricing Details
All price plans include unlimited users, unlimited emails, and all features.

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