What users are saying about
26 Ratings
26 Ratings
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Score 9 out of 101

Likelihood to Recommend

GreenRope

I would find out if the benefits of GreenRope are what you're looking for. We heavily researched companies offering an online cloud style CRM; GreenRope was the best fit for our needs.
Wendy Tibus profile photo

Feature Rating Comparison

Sales Force Automation

GreenRope
8.3
Customer data management / contact management
GreenRope
9.4
Workflow management
GreenRope
9.1
Territory management
GreenRope
8.0
Opportunity management
GreenRope
9.7
Integration with email client (e.g., Outlook or Gmail)
GreenRope
9.7
Contract management
GreenRope
3.8
Quote & order management
GreenRope
9.0
Interaction tracking
GreenRope
9.7
Channel / partner relationship management
GreenRope
6.6

Customer Service & Support

GreenRope
9.6
Case management
GreenRope
9.7
Call center management
GreenRope
9.5
Help desk management
GreenRope
9.7

Marketing Automation

GreenRope
9.3
Lead management
GreenRope
9.1
Email marketing
GreenRope
9.4

CRM Project Management

GreenRope
9.6
Task management
GreenRope
9.4
Billing and invoicing management
GreenRope
9.7
Reporting
GreenRope
9.7

CRM Reporting & Analytics

GreenRope
8.9
Forecasting
GreenRope
8.7
Pipeline visualization
GreenRope
8.6
Customizable reports
GreenRope
9.4

Customization

GreenRope
8.4
Custom fields
GreenRope
9.1
Custom objects
GreenRope
8.6
Scripting environment
GreenRope
7.0
API for custom integration
GreenRope
9.1

Security

GreenRope
8.8
Single sign-on capability
GreenRope
8.6
Role-based user permissions
GreenRope
9.0

Social CRM

GreenRope
9.0
Social data
GreenRope
9.0
Social engagement
GreenRope
9.0

Integrations with 3rd-party Software

GreenRope
9.2
Marketing automation
GreenRope
9.0
Compensation management
GreenRope
9.3

Platform

GreenRope
8.0
Mobile access
GreenRope
8.0

Pros

GreenRope

  • Email Marketing. Easy to use, easy to send, easy to track all help in our forecasting for future implementations. Place clients on drip email campaigns that are automatic and give the client more information that they are seeking. Email broadcasts such as newsletters or weekly updates, success stories etc are shared to our 20,000 contacts at the click of a button. All are trackable too. We can see who is reading, clicking or unsubscribing right from within GR's email tracking features.
  • Web tracking. Our website is integrated with GR, so we can see all data pertaining to visitors, the pages visited, time spent at our site/pages and much more without going through our host. If a visitor is a contact/client within our system the web activity is listed in their files within their CRM of GR, If they are not a known contact than we know how many random people are visiting our website too.
  • Sales Team work flow. All of our sales reps have a work flow to follow within GR. As an Executive I can see which phase all clients are in at any time. I can go into a particular contact and read the history of any client I wish. This feature also helps us when a sales rep is on vacation, sick or leaves the company. That gives us the ability to pick up right where they left off with accurate records of communication right within GR. We effectively work with the client going forward. Also, sales reps can set reminders and log client activity. We have been able to realize when a sales rep is not working (our sales team works from their homes) or working on their reminders, going MIA for days at a time, you know what I;m saying. With that information we can address the situation in a timely way, conversing with the sales rep and decide how to proceed with any reprimands or the overall business relationship.
  • Sign Up forms and Website integration. With GR we have implemented several trackable sign up forms that are functional through our website or email. For instance on our website, visitors can sign up for our newsletter or an online tour of our services by filling out the form. From their we receive the form and begin the work flow. We can set automatic responders to any email or call to action that a visitor makes. If one fills out a form, we can place those visitors, clients, users on applicable drip email campaign/s pertaining to their interest/activity on our website or email call to actions. Those potential clients are now getting automatic emails/further attention that they desire. They often end up being sold clients. Emailed forms such as our Team Up forms get our clients to sign up for our services online. They can pay their start up fees online through our payment system or by sending us a check as that form has a sequence of followed events once it is filled out by the new client.
Wendy Tibus profile photo

Cons

GreenRope

  • I love Greenropes interface on the computer and would like to see their iphone app look and behave similarly.
  • I would like to see Greenrope have the ability to print greeting cards from my contact list and mail them.
Lance Labno profile photo

Likelihood to Renew

GreenRope

GreenRope 8.8
Based on 8 answers
They have monthly renewals, so at any time you can cancel and not feel like they are holding your money. Their customer support is easy to work with. Their ticketing system to communicate with you about service issues is fantastic(which is included in the monthly fee) allows you to track issues. We use the ticketing system and add it to our website. This gives people the ability to communicate with us 24/7.
Lance Labno profile photo

Usability

GreenRope

GreenRope 6.6
Based on 4 answers
It does everything I need when I'm at my computer. I would just like to have greater functionality in the iphone app. I have discussed with Greenrope my issues and they appear to be working on these issues
Lance Labno profile photo

Support

GreenRope

GreenRope 7.3
Based on 2 answers
Right from the beginning, GreenRope's staff have been extremely helpful with getting us setup and answering all of our questions. In addition to chat support, the documentation provided within GreenRope itself is detailed and easily accessible. GreenRope is also really good about letting you know that they are available - and how to contact them. My questions/requests are answered quickly, every time.
Raylene Wall profile photo

Implementation

GreenRope

GreenRope 8.2
Based on 1 answer
I think there are some cheat sheets and best practises lists that could be created that would save a business a lot of time and frustration. BUT, even as it is, the frustrations and challenges disappear as things start working. I am going to be offering up a few of the tricks I have learned to the team at GreenRope to share with other users because when customers offer valuable work arounds that they find helpful to others, we accomplish a few things. The coders get an idea of things that aren't working quite as expected so they can look into fixes, other customers get benefit and we all win
Renee Charbonneau profile photo

Alternatives Considered

GreenRope

Greenrope is both easy to use and gave us ALL their software functionalities without having to pay to upgrade. Pricing is based on number of emails. Greenrope appears to have all what we're looking for, from setting up internal project tasks and todo's, accounting function with quickbooks, calendar and event planning(able to put on a class and have people pay online for course which reduces hundreds of hours), DRIP campaigns with robust triggers that can automated
Lance Labno profile photo

Return on Investment

GreenRope

  • It's a positive ROI for two reasons. One it lets me sort leads to clients and two it is a more affordable option than the Salesforce Infusionsoft like competitors.
Jason Stein profile photo

Pricing Details

GreenRope

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$399*
1.  Per Account

GreenRope Editions & Modules

GreenRope
Edition
Starter
$1491
Prime
$1991
Pro
$2491
Premium
$2991
Powerhouse
$3491
Supreme
$4491
Ultimate
$6991
1. Per Month [Unlimited Users]
Additional Pricing Details
All price plans include unlimited users, unlimited emails, and all features.

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