What users are saying about
Top Rated
52 Ratings
1 Rating
Top Rated
52 Ratings
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Score 6.9 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

Ironclad

Specific scenarios that we use Ironclad for are: Request for NDAs, request for contract review, insurance request such as Certificates of Insurance, proof of E&O and also for any general legal requests. These requests are then assigned to the appropriate person best suited to handle the request. The entire process from initiation to finalization happens in the Ironclad workflow
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contract Authoring

Coupa
Ironclad
10.0
Contract templates
Coupa
Ironclad
10.0
Clause library/saved fields
Coupa
Ironclad
10.0

Contract Collaboration

Coupa
Ironclad
10.0
Contract sharing
Coupa
Ironclad
10.0
Contract editing
Coupa
Ironclad
10.0
Collaborating on contracts
Coupa
Ironclad
10.0
Approval process
Coupa
Ironclad
10.0
Interdepartmental workflows
Coupa
Ironclad
10.0

Contract Monitoring

Coupa
Ironclad
10.0
Legacy contracts
Coupa
Ironclad
10.0
Contract search
Coupa
Ironclad
10.0

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

Ironclad

  • Ironclad is extremely easy to use, without providing much specific direction to new users.
  • It's wonderful to be able to capture the progress of contracts and requests as well as the notes regarding the status.
  • It's easy to tag another colleague into a workflow for their input and approvals as necessary.
Anonymous | TrustRadius Reviewer

Cons

Coupa

  • Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
  • We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
Paul Wetterholm | TrustRadius Reviewer

Ironclad

  • Once you add someone into a workflow there is no way to remove them. It would be nice to be able to get out of a workflow or remove someone.
  • The "assignment" function could be more clear for those individuals who don't regularly use Ironclad. Perhaps prompting them on how to upload a signed agreement if they are not the owner of the workflow.
Anonymous | TrustRadius Reviewer

Usability

Coupa

No score
No answers yet
No answers on this topic

Ironclad

Ironclad 9.0
Based on 1 answer
Ironclad is the best tool I have used to date, to manage workflow and tickets. It was very easy to use and navigate from the very first time I used it. My time is very valuable and I don't have time to sit in training sessions, simply to use a new product. I'm happy to say that I was never formally trained on Ironclad as it simply wasn't necessary.
Anonymous | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

Ironclad

Ironclad 10.0
Based on 1 answer
I have only had to use the support function one time and after calling the support team, they immediately made the fix on their side and we were back in business.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

Ironclad

No answers on this topic

Return on Investment

Coupa

  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Rachel Friedlander-Holm | TrustRadius Reviewer

Ironclad

  • Positive - Increased efficiency, as all work into the legal department flows into Ironclad. We can see where resources are being spent and which internal business partners are utilizing the legal department the most.
  • Positing - Better internal business partner service. We are able to communicate directly with our internal partners as to the status of their request and keep them apprised where we are in the negotiation process, etc.
Anonymous | TrustRadius Reviewer

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ironclad

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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