Likelihood to Recommend I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and
Tipalti . To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.
Read full review Routespring is definitely well suited for companies looking to keep track of all of their employee travel in one place, set a cap on spending for flights, provide reports when needed on travel costs and eliminate the need for employees to collect multiple receipts to turn in for travel reimbursement at the end of a trip. It is a simple platform to use once you get the hang of it, which really doesn't take that long if you are even mildly tech-savvy. As a non-profit with guests who were booking travel to our annual conference from all over the world, we did run into a few things that didn't quite fit (ex: couples booking together have to choose their spouse under the "employees" tab, and we had to make certain we had every single email address domain name our guests were using entered on the backend, so they were able to book with that email address). But these were small details and not deal breakers for us using the platform.
Read full review Pros Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation. The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration. We’ve been able to manage the implementation and maintenance with a very lean IT group. Read full review User-friendly approval process Centralized payments for all travel Excellent & very responsive customer service and account management Flexible budget controls Read full review Cons Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal. I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process. Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP. Read full review It's hard to tell where to go to book a flight right after you create an account. It is a pretty basic design - I think they'd raise confidence in their tech skills even further if the site were a little flashier. The site is geared toward companies whose employees all have the same email address domain. However, they are able to accommodate different email addresses if you provide them so they can add the domains to your account. Read full review Support Rating After trying for weeks to (unsuccessfully) set up an account with another online booking agency, we contacted Routespring to see if they could help us based on the great reviews we saw. It took them about three days total to have everything in place and ready for our guests to start booking their flights while ticket prices were still reasonable. They have been attentive to all of our needs, respond quickly and professionally to guest questions, and are a lot of fun to work with as well. We couldn't have asked for a better partner for this project!
Read full review Alternatives Considered Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Read full review At the time,
TripActions did not have sufficient price controls or out of policy approval process for us to continue using them. Routespring makes it very easy to have visibility and control on our travel spend
Read full review Return on Investment It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled Ease of use has led to mass adoption and more prompt processing of expenses Read full review We've improved travel policy compliance with approval process. We achieve average 97% compliance. We have utilized 83% of the airlines credits with Routespring's automated credit use feature. Overall we have saved 55% by switching to Routespring from TripActions Read full review ScreenShots