Coupa vs SAP HANA Cloud

• Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
• No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
• Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
• SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
• Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.

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• It's the way to go for the foreseeable future if SAP HANA is your platform of choice
• We like the features currently available, but are anxiously awaiting for more on-prem features to make it over to the offering
• Multi-Cloud deployment options is a huge benefit

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• Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
• We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.

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• Remote source connections through SDA to other databases like SQL Server and Oracle are no longer possible. The only way to go would be through SDI, which isn't as optimized and might require additional license costs.
• If you currently use features like dynamic tiering or R server integration, you need to really look if this is the offering for you at this point in time.
• The flexibility of downsizing, which is a big advantage of working in the cloud, is at this moment not available (yet).

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• The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
• Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.

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• As this is a primary evaluation of the SAP HANA Cloud, I can't make any comments on the ROI of using this offering

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