What users are saying about
75 Ratings
75 Ratings
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Score 8 out of 100
18 Ratings
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Score 8.5 out of 100

Highlights

Coupa and GEP SMART are both procurement software. They are most commonly used by large businesses and enterprises. Coupa is sometimes adopted by smaller organizations as well. 

Beyond general procurement processes, Coupa has some additional capabilities like inventory management, and it also is heavily used for its invoicing management features. GEP SMART focuses on its spend visibility features, unifying spend processes and expense management across disparate financial systems within the enterprise. 

Features

Both Coupa and GEP SMART have various specializations that help them stand out among users. 

Coupa excels in its invoice management capabilities. The platform’s flexibility around invoicing capabilities makes it a viable option beyond traditional procurement industries like manufacturing. It also has excellent integrations with other financial systems organizations use, such as Enterprise Resource Planning platforms. 

GEP SMART stands out for its visibility into enterprises’ global spend, allowing for a unified view of expenses within the procurement process. Additionally, reviewers highlight the vendor’s excellent customer support throughout GEP SMART’s implementation and product lifecycle. GEP SMART also has robust customization abilities, particularly around workflows and reporting. 

Limitations

There are also drawbacks to Coupa and GEP SMART alike that buyers should keep in mind. 

Coupa’s excellence around invoicing trades off with lackluster expense support. Expense management processes have been bottlenecks and points of frustration for some users, particularly managing and reporting on expenses as an administrator. Related to these frustrations, Coupa’s mobile application is also far weaker and less efficient than the desktop application, limiting on-the-go expense reporting. The interface is also not user friendly for administrators and end-users alike. 

On the other hand, GEP SMART can require more manual actions than users might be used to. There is limited automation in certain areas, especially when sending data between various procurement processes. There are also some limitations in e-invoicing in certain geographic areas. 

Pricing

Coupa does not specify pricing publicly. Pricing is instead quoted on a customer-by-customer basis. 

GEP SMART pricing is also offered by quote from the vendor.

Attribute Ratings

  • Coupa is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.5

Coupa

95%
23 Ratings
7.7

GEP SMART

77%
10 Ratings

Likelihood to Renew

Coupa

N/A
0 Ratings
7.3

GEP SMART

73%
2 Ratings

Usability

Coupa

N/A
0 Ratings
7.7

GEP SMART

77%
10 Ratings

Performance

Coupa

N/A
0 Ratings
7.2

GEP SMART

72%
14 Ratings

Support Rating

Coupa

N/A
0 Ratings
7.7

GEP SMART

77%
2 Ratings

Implementation Rating

Coupa

N/A
0 Ratings
7.3

GEP SMART

73%
1 Rating

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

GEP SMART

They are starting to expand in the direct procurement area and it would be good to see continued offerings in this area. The GEP supplier portal is a great way for suppliers to maintain visibility and increase efficiencies without an additional charge to the supplier. It has a high ease of use.
Anonymous | TrustRadius Reviewer

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

GEP SMART

  • SMART is flexible and scalable.
  • The account team is there to listen client concerns and business needs.
  • The engineering team is willing to share their concepts in development and vet with their clients prior to production release. They value client feedback.
  • GEP has a lot of progressive thinkers and is willing to invest in new technology trends such as AI, Machine Learning, digital adoption, etc.
Karen Rhee | TrustRadius Reviewer

Cons

Coupa

  • I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.
Anonymous | TrustRadius Reviewer

GEP SMART

  • Our organization has yet to take advantage of upgrading to the latest version of GEP SMART. The version that we are on does not make use of the full screen for the different internal windows and pop-up windows. I find it cumbersome to scroll left-right and up-down on the smaller windows when there is much real-estate on the screen that could optimize the user interface.
  • GEP SMART provides technical support but our vendors seem to have some difficulty logging in to their profiles and updating their information. Occasionally, the salesperson delegates to another internal member so we'll have to set up the new member with their log in.
  • The digital signature process requires that the signers of the agreement be defined before the agreement is routed for approval. Sometimes our vendors have a pool of signers that could sign the agreements and it can become a small challenge to change the signers after it has already been defined in GEP SMART.
Anonymous | TrustRadius Reviewer

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

GEP SMART

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Coupa

No score
No answers yet
No answers on this topic

GEP SMART

GEP SMART 7.3
Based on 2 answers
The tool is fantastic, but we are investigating a broader spend management solution at the moment which may mean we look in a different direction for this capability, most likely internally developed.
Anonymous | TrustRadius Reviewer

Usability

Coupa

No score
No answers yet
No answers on this topic

GEP SMART

GEP SMART 7.7
Based on 10 answers
The platform's usability compares favorably with those that it competes within the market. Our employees have not endured a stressful change management process because the tool is relatively intuitive. The advantage of being cloud-native and built with usability in mind from the get-go gives GEP a real advantage over many of its competitors.
Anonymous | TrustRadius Reviewer

Performance

Coupa

No score
No answers yet
No answers on this topic

GEP SMART

GEP SMART 7.2
Based on 14 answers
GEP SMART is very efficient. With pre-designed templates loaded into the modules, it is a large time-saver to issue RFxs and complete spend analysis.
Timothy McDonnell | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

GEP SMART

GEP SMART 7.7
Based on 2 answers
The support team is responsive, smart, and knowledgeable about their product and about our business needs. They are also flexible to respond to questions and find solutions to our requirements.
Anonymous | TrustRadius Reviewer

Implementation Rating

Coupa

No score
No answers yet
No answers on this topic

GEP SMART

GEP SMART 7.3
Based on 1 answer
Although we had encountered many bugs, GEP was able to address them quickly, and sent a technical person to sit in our hands-on training sessions to address bugs efficiently
Karen Rhee | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

GEP SMART

When we have evaluated other spending solutions providers, we always select GEP in the end due to the excellent customer service and support that we get from the Technical Team.
Anonymous | TrustRadius Reviewer

Return on Investment

Coupa

  • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
  • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
  • Ease of use has led to mass adoption and more prompt processing of expenses
Jess Pramov | TrustRadius Reviewer

GEP SMART

  • Easy access to global spend.
  • Normalization of vendor names across global ERP systems.
  • Extraction of Rfx supplier responses into one easy-to-analyse format.
Anonymous | TrustRadius Reviewer

Screenshots

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