An honest review of GEP SMART for Spend Analytics
Anonymous | TrustRadius Reviewer
September 12, 2019

An honest review of GEP SMART for Spend Analytics

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GEP SMART

GEP SMART is used primarily by the procurement function to understand spend across the company, but also by our finance and audit teams to answer specific queries relating to transactional spend including investigations and to support audit planning.
  • Great user interface and vsualisation of data
  • Easy interrogation and drill down into data
  • Simple reporting tools for extraction of relevant data
  • Faster turnaround for data enrichment which currently takes over a month after data transfer
  • Improved use of artificial intelligence to automate and improve the quality of the data cleansing activity
We only use a single module of GEP SMART, but our analysis has shown that the benefits of having a single integrated platform are significant. The challenge of integrating data across different source to pay applications is enormous and requires executive commitment for significant investment in data standards, data quality and data cleansing. Without this commitment, many best of breed choices will fail to deliver the full benefits.
  • Before we had GEP SMART, we were simply unable to analyze and report on our external spend and often had to rely on suppliers to tell us how much we were spending with them.
  • Our category teams now have more informed discussions with our business leaders because of the information available within the tool.
The application is highly usable, but there are some parts of the design that could be improved such as the layout and scaling on the pages, the amount of unused white space within the interface and the consistency of the interface between modules.
Our project actually took nearly 2 years to start delivering results but this was because we had to pause the implementation for over a year whilst we dealt with the problems in our data. GEP were very patient during this period and once the tool had been implemented, we started to see new insights emerging within a few months.
Prior to implementing GEP, we were simply unable to interrogate our ERPs to obtain the spend data that we needed. Most of the work required to implement the tool was in understanding the customisations that we have made to our applications and our processes so that we could understand the data in the tool. The work to integrate between the applications was relatively easy once we understood the application designs.
During implementation we were very careful to test the performance of the tool from multiple global locations and most of the issues turned out to be about the network performance rather than the tool. We have a very large dataset within GEP and despite that the queries and reports are relatively fast and we do not have complaints from end users about timeouts or delays. We have also not experienced any delays in integrated systems.
At the time of selection, about 4 years ago, GEP offered the best balance of usability, functionality, cost and partnering for our needs. Since then we have re-evaluated the market and there are now other vendors that offer a better mix, together with a superior innovation roadmap. For this reason, we recently selected an alternative vendor for replacement of our current Ariba source to contract suite.
We currently only use the spend analytics functionality of the tool but have assessed the tool for broader application functionality. We found that usability of each module was good, the consistency of user interface design between modules could be improved on. One area of strength is the ability to cut and dice the spend cube by supplier, category, management unit or any other selection and then drill further and further down into the data.