CrazyCall vs. Rakuten Viber

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.

As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.

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• The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
• We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
• It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.

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• Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
• Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
• It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
• You can see the status of your messages.

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• Inbound call functionally is still limited and not something that my team utilizes.
• The reporting features for the some of the lower pricing tiers are very limited.
• Downloading reports from the cloud can be quite slow at times.

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• When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
• It contains enormous amounts of adds.
• There is file sharing limit.

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I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.

End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.

Incentivized

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• Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
• Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
• Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

Incentivized

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• Viber saves me financially since I am now able to communicate with my international clients for free.
• Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
• Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info