What users are saying about
3 Ratings
54 Ratings
3 Ratings
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Score 9 out of 100
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Contact Center Software

    8.7

    CrazyCall

    87%

    Rakuten Viber

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 13/13 features

    Agent dashboard

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Validate callers

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Outbound response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call forwarding

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Predictive dialing

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    REST APIs

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call scripts

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call tracking

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.7

    CrazyCall

    87%

    Rakuten Viber

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 9/9 features

    Inbound call routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Recording

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Quality management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Live reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Cloud PBX

    CrazyCall

    Feature Set Not Supported
    N/A
    8.9

    Rakuten Viber

    89%
    Rakuten Viber ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.1
    91%
    8 Ratings

    User templates

    N/A
    0 Ratings
    8.7
    87%
    7 Ratings

    Call reports

    N/A
    0 Ratings
    9.4
    94%
    9 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Call Management

    CrazyCall

    Feature Set Not Supported
    N/A
    8.8

    Rakuten Viber

    88%
    Rakuten Viber ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    Call recording

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Call park

    N/A
    0 Ratings
    8.4
    84%
    4 Ratings

    Call screening

    N/A
    0 Ratings
    8.4
    84%
    9 Ratings

    Message alerts

    N/A
    0 Ratings
    9.5
    95%
    14 Ratings

    VoIP system collaboration

    CrazyCall

    Feature Set Not Supported
    N/A
    9.2

    Rakuten Viber

    92%
    Rakuten Viber ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.7
    87%
    13 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.1
    91%
    13 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.9
    99%
    9 Ratings

    Mobile apps

    CrazyCall

    Feature Set Not Supported
    N/A
    9.9

    Rakuten Viber

    99%
    Rakuten Viber ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.9
    99%
    17 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.9
    99%
    17 Ratings

    Attribute Ratings

    • CrazyCall is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    CrazyCall

    90%
    3 Ratings
    8.7

    Rakuten Viber

    87%
    18 Ratings

    Support Rating

    CrazyCall

    N/A
    0 Ratings
    8.7

    Rakuten Viber

    87%
    13 Ratings

    Likelihood to Recommend

    CrazyCall

    CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
    Guzman Ruiz | TrustRadius Reviewer

    Rakuten Viber

    As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue)Overall that is the only issue that is present or consistent.
    Alexis Blanco | TrustRadius Reviewer

    Pros

    CrazyCall

    • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
    • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
    • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
    America Castañeda | TrustRadius Reviewer

    Rakuten Viber

    • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
    • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
    • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
    • You can see the status of your messages.
    Filip Witkowski | TrustRadius Reviewer

    Cons

    CrazyCall

    • Inbound call functionally is still limited and not something that my team utilizes.
    • The reporting features for the some of the lower pricing tiers are very limited.
    • Downloading reports from the cloud can be quite slow at times.
    Adam Montgomery | TrustRadius Reviewer

    Rakuten Viber

    • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
    • It contains enormous amounts of adds.
    • There is file sharing limit.
    Tigran Petrosyan | TrustRadius Reviewer

    Pricing Details

    CrazyCall

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per user / month

    CrazyCall Editions & Modules

    Edition
    Plan B$201
    Plan A$101
    Plan C$401
    1. per user / month
    Additional Pricing Details
    Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

    Rakuten Viber

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0.019 Per Minute

    Rakuten Viber Editions & Modules

    Edition
    USA$0.0191
    UK$0.0191
    1. Per Minute
    Additional Pricing Details

    Support Rating

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    Rakuten Viber

    Rakuten Viber 8.7
    Based on 13 answers
    I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
    Victoria L. | TrustRadius Reviewer

    Alternatives Considered

    CrazyCall

    CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
    Guzman Ruiz | TrustRadius Reviewer

    Rakuten Viber

    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

    Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
    Samira Islam Resmi | TrustRadius Reviewer

    Return on Investment

    CrazyCall

    • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
    • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
    • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
    Adam Montgomery | TrustRadius Reviewer

    Rakuten Viber

    • Viber saves me financially since I am now able to communicate with my international clients for free.
    • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
    • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
    Liz Wade | TrustRadius Reviewer

    Screenshots

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