What users are saying about
3 Ratings
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Top Rated
46 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

RingCentral Contact Center

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Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

  • CrazyCall ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.7

CrazyCall

87%
8.5

RingCentral Contact Center

85%
CrazyCall ranks higher in 9/13 features

Agent dashboard

8.5
85%
3 Ratings
8.6
86%
12 Ratings

Validate callers

8.5
85%
3 Ratings
8.1
81%
11 Ratings

Outbound response

8.5
85%
3 Ratings
8.5
85%
12 Ratings

Call forwarding

9.0
90%
3 Ratings
8.5
85%
12 Ratings

Click-to-call (CTC)

9.0
90%
3 Ratings
8.4
84%
8 Ratings

Warm transfer

8.5
85%
3 Ratings
8.5
85%
12 Ratings

Predictive dialing

9.0
90%
3 Ratings
7.0
70%
5 Ratings

Interactive voice response

8.5
85%
3 Ratings
8.9
89%
7 Ratings

REST APIs

8.5
85%
3 Ratings
8.4
84%
7 Ratings

Call scripts

9.0
90%
3 Ratings
8.1
81%
9 Ratings

Call tracking

9.0
90%
3 Ratings
8.3
83%
12 Ratings

Multichannel integration

8.5
85%
3 Ratings
9.4
94%
7 Ratings

CRM software integration

9.0
90%
3 Ratings
9.4
94%
7 Ratings

Workforce Optimization (WFO)

8.7

CrazyCall

87%
8.4

RingCentral Contact Center

84%
CrazyCall ranks higher in 5/9 features

Inbound call routing

8.5
85%
3 Ratings
9.0
90%
13 Ratings

Omnichannel inbound routing

8.5
85%
3 Ratings
8.8
88%
9 Ratings

Recording

8.5
85%
3 Ratings
9.0
90%
12 Ratings

Quality management

9.0
90%
3 Ratings
8.2
82%
11 Ratings

Call analytics

9.0
90%
3 Ratings
8.4
84%
12 Ratings

Historical reporting

8.5
85%
3 Ratings
8.6
86%
11 Ratings

Live reporting

8.5
85%
3 Ratings
8.0
80%
9 Ratings

Customer surveys

8.5
85%
3 Ratings
8.1
81%
6 Ratings

Customer interaction analytics

9.0
90%
3 Ratings
8.0
80%
5 Ratings

Attribute Ratings

  • CrazyCall is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

CrazyCall

90%
3 Ratings
8.2

RingCentral Contact Center

82%
14 Ratings

Likelihood to Recommend

CrazyCall

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Read full review

RingCentral

RingCentral Contact Center has been one of the best contact center software that I've used. The calling feature is probably one of the easiest to use. The recordings are very easy to access. Also, it is very easy to host meetings but I hardly ever used that feature because it is not something that is widely used by our prospects. However, it was great when we wanted to connect with fellow colleagues.
Read full review

Pros

CrazyCall

  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
Read full review

RingCentral

  • They have an app so you do not miss any calls or messages from your customers or leads.
  • RingCentral has everything you need especially if you're working remotely. Therefore, you do not need to use other software.
  • They automatically transcribe the calls as well so if I miss something this normally helps.
Read full review

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Read full review

RingCentral

  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
Read full review

Pricing Details

CrazyCall

Starting Price

$10 per user / month

Editions & Modules

CrazyCall editions and modules pricing
EditionModules
Plan B201
Plan A102
Plan C403

Footnotes

  1. per user / month
  2. per user / month
  3. per user / month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

RingCentral Contact Center

Starting Price

Editions & Modules

RingCentral Contact Center editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Alternatives Considered

    CrazyCall

    CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
    Read full review

    RingCentral

    The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, the training required for the team and the support agents is also not much required.
    Read full review

    Return on Investment

    CrazyCall

    • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
    • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
    • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
    Read full review

    RingCentral

    • The business is able to take on clients that need after hours assistance because we have a way to communicate
    • We are able to offer multiple forms of communication, which may attract more clients to our office
    • We don't have to purchase separate call recording technology as each user has a built in call recording system that all users can monitor for each other
    Read full review

    Screenshots

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