What users are saying about
1 Rating
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Score 8 out of 100
12 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

RingCentral Contact Center

RingCentral Contact Center is very well suited for our company. Again, we are a 24/7 call center so our phone system is the most important thing to us. I am a customer service rep so it's always important that my phone is working and easy to access. Being in this environment it can be frustrating as a caller to have to wait or be on hold due to my technical issues with my phone.
kiana lane | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
RingCentral Contact Center
9.6
Agent dashboard
CrazyCall
6.0
RingCentral Contact Center
10.0
Validate callers
CrazyCall
7.0
RingCentral Contact Center
10.0
Outbound response
CrazyCall
8.0
RingCentral Contact Center
9.5
Call forwarding
CrazyCall
8.0
RingCentral Contact Center
9.5
Click-to-call (CTC)
CrazyCall
9.0
RingCentral Contact Center
Warm transfer
CrazyCall
8.0
RingCentral Contact Center
10.0
Predictive dialing
CrazyCall
7.0
RingCentral Contact Center
10.0
Interactive voice response
CrazyCall
7.0
RingCentral Contact Center
REST APIs
CrazyCall
7.0
RingCentral Contact Center
Call scripts
CrazyCall
8.0
RingCentral Contact Center
9.0
Call tracking
CrazyCall
9.0
RingCentral Contact Center
8.0
Multichannel integration
CrazyCall
7.0
RingCentral Contact Center
10.0
CRM software integration
CrazyCall
7.0
RingCentral Contact Center
10.0

Workforce Optimization (WFO)

CrazyCall
5.4
RingCentral Contact Center
8.8
Inbound call routing
CrazyCall
4.0
RingCentral Contact Center
10.0
Omnichannel inbound routing
CrazyCall
4.0
RingCentral Contact Center
10.0
Recording
CrazyCall
8.0
RingCentral Contact Center
9.0
Quality management
CrazyCall
7.0
RingCentral Contact Center
8.5
Call analytics
CrazyCall
5.0
RingCentral Contact Center
8.5
Historical reporting
CrazyCall
5.0
RingCentral Contact Center
8.0
Live reporting
CrazyCall
5.0
RingCentral Contact Center
9.0
Customer surveys
CrazyCall
6.0
RingCentral Contact Center
9.5
Customer interaction analytics
CrazyCall
5.0
RingCentral Contact Center
7.0

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

RingCentral Contact Center

  • Call Handling
  • Call Recording
  • Integration with Salesforce ERP
Donald Mascola | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

RingCentral Contact Center

  • better popups for calls
  • messaging system
  • option to answer quickly
kiana lane | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

RingCentral Contact Center

Prior to using RingCentral we used a standard POTS telephony system which did not meet our expanding needs. RengCentral a great improvement especially from a Salesforce integration standpoint
Donald Mascola | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

RingCentral Contact Center

  • better call stats
  • helping call volume stay steady and frequent
  • quicker call flow
kiana lane | TrustRadius Reviewer

Screenshots

RingCentral Contact Center

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

RingCentral Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Contact Center Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
RingCentral Contact Center
9.5

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