What users are saying about
3 Ratings
57 Ratings
3 Ratings
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Score 9 out of 100
57 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Contact Center Software

    8.7

    CrazyCall

    87%

    Zoom Phone

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 13/13 features

    Agent dashboard

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Validate callers

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Outbound response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call forwarding

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Predictive dialing

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    REST APIs

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call scripts

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call tracking

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.7

    CrazyCall

    87%

    Zoom Phone

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 9/9 features

    Inbound call routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Recording

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Quality management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Live reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Cloud PBX

    CrazyCall

    Feature Set Not Supported
    N/A
    8.8

    Zoom Phone

    88%
    Zoom Phone ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.5
    95%
    6 Ratings

    User templates

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    10 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.0
    90%
    9 Ratings

    Call Management

    CrazyCall

    Feature Set Not Supported
    N/A
    8.9

    Zoom Phone

    89%
    Zoom Phone ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.8
    88%
    9 Ratings

    Call recording

    N/A
    0 Ratings
    9.6
    96%
    10 Ratings

    Call park

    N/A
    0 Ratings
    8.7
    87%
    7 Ratings

    Call screening

    N/A
    0 Ratings
    8.9
    89%
    8 Ratings

    Message alerts

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    VoIP system collaboration

    CrazyCall

    Feature Set Not Supported
    N/A
    9.2

    Zoom Phone

    92%
    Zoom Phone ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    9.6
    96%
    11 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.8
    98%
    11 Ratings

    Video screen sharing

    N/A
    0 Ratings
    9.5
    95%
    11 Ratings

    Instant messaging

    N/A
    0 Ratings
    7.7
    77%
    8 Ratings

    Mobile apps

    CrazyCall

    Feature Set Not Supported
    N/A
    9.2

    Zoom Phone

    92%
    Zoom Phone ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.3
    93%
    10 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.1
    91%
    7 Ratings

    Attribute Ratings

    • Zoom Phone is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    CrazyCall

    90%
    3 Ratings
    9.2

    Zoom Phone

    92%
    12 Ratings

    Usability

    CrazyCall

    N/A
    0 Ratings
    8.0

    Zoom Phone

    80%
    1 Rating

    Support Rating

    CrazyCall

    N/A
    0 Ratings
    6.9

    Zoom Phone

    69%
    4 Ratings

    Likelihood to Recommend

    CrazyCall

    CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
    Guzman Ruiz | TrustRadius Reviewer

    Zoom Phone

    Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
    Anonymous | TrustRadius Reviewer

    Pros

    CrazyCall

    • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
    • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
    • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
    America Castañeda | TrustRadius Reviewer

    Zoom Phone

    • It is a cloud-based service, and The user interface is simple and straightforward
    • It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up.
    • It has great international coverage, that is, it allows optimizing global and international contact.
    Adel Abdellatif | TrustRadius Reviewer

    Cons

    CrazyCall

    • Inbound call functionally is still limited and not something that my team utilizes.
    • The reporting features for the some of the lower pricing tiers are very limited.
    • Downloading reports from the cloud can be quite slow at times.
    Adam Montgomery | TrustRadius Reviewer

    Zoom Phone

    • Voicemail handling for queues and groups can't have their own shared voicemail box.
    • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
    • Does not yet support texting.
    • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
    • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
    • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
    • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
    • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
    Jonathan Tanis | TrustRadius Reviewer

    Pricing Details

    CrazyCall

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per user / month

    CrazyCall Editions & Modules

    Edition
    Plan B$201
    Plan A$101
    Plan C$401
    1. per user / month
    Additional Pricing Details
    Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

    Zoom Phone

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Zoom Phone Editions & Modules

    Additional Pricing Details

    Usability

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    Zoom Phone

    Zoom Phone 8.0
    Based on 1 answer
    Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
    Anonymous | TrustRadius Reviewer

    Support Rating

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    Zoom Phone

    Zoom Phone 6.9
    Based on 4 answers
    I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    CrazyCall

    CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
    Guzman Ruiz | TrustRadius Reviewer

    Zoom Phone

    The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
    Anonymous | TrustRadius Reviewer

    Return on Investment

    CrazyCall

    • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
    • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
    • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
    Adam Montgomery | TrustRadius Reviewer

    Zoom Phone

    • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
    • The voicemail transcription feature helps with sharing messages to different departments.
    • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
    Anonymous | TrustRadius Reviewer

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