What users are saying about
1 Ratings
18 Ratings
1 Ratings
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Score 8 out of 100
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Zoom Phone

I think Zoom Phone falls a bit short as Call Center software, but overall, its the most reliable and best value of all the phone systems I've tried so far and I've tested, used and researched many. It really is easy to manage, and users have no trouble using it immediately with our G Suite SSO, so provisioning and rollout to new hires go so well. The only time we had trouble with our phones was during a rough week during March 2020 during the COVID panic.
Jonathan Tanis | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Zoom Phone
Agent dashboard
CrazyCall
6.0
Zoom Phone
Validate callers
CrazyCall
7.0
Zoom Phone
Outbound response
CrazyCall
8.0
Zoom Phone
Call forwarding
CrazyCall
8.0
Zoom Phone
Click-to-call (CTC)
CrazyCall
9.0
Zoom Phone
Warm transfer
CrazyCall
8.0
Zoom Phone
Predictive dialing
CrazyCall
7.0
Zoom Phone
Interactive voice response
CrazyCall
7.0
Zoom Phone
REST APIs
CrazyCall
7.0
Zoom Phone
Call scripts
CrazyCall
8.0
Zoom Phone
Call tracking
CrazyCall
9.0
Zoom Phone
Multichannel integration
CrazyCall
7.0
Zoom Phone
CRM software integration
CrazyCall
7.0
Zoom Phone

Workforce Optimization (WFO)

CrazyCall
5.4
Zoom Phone
Inbound call routing
CrazyCall
4.0
Zoom Phone
Omnichannel inbound routing
CrazyCall
4.0
Zoom Phone
Recording
CrazyCall
8.0
Zoom Phone
Quality management
CrazyCall
7.0
Zoom Phone
Call analytics
CrazyCall
5.0
Zoom Phone
Historical reporting
CrazyCall
5.0
Zoom Phone
Live reporting
CrazyCall
5.0
Zoom Phone
Customer surveys
CrazyCall
6.0
Zoom Phone
Customer interaction analytics
CrazyCall
5.0
Zoom Phone

Cloud PBX

CrazyCall
Zoom Phone
8.8
Hosted PBX
CrazyCall
Zoom Phone
9.5
Multi-level Interactive Voice Response (IVR)
CrazyCall
Zoom Phone
8.0
User templates
CrazyCall
Zoom Phone
10.0
Call reports
CrazyCall
Zoom Phone
9.5
Directory of employee names
CrazyCall
Zoom Phone
7.0

Call Management

CrazyCall
Zoom Phone
9.6
Answering rules
CrazyCall
Zoom Phone
10.0
Call recording
CrazyCall
Zoom Phone
9.3
Call park
CrazyCall
Zoom Phone
10.0
Call screening
CrazyCall
Zoom Phone
8.5
Message alerts
CrazyCall
Zoom Phone
10.0

VoIP system collaboration

CrazyCall
Zoom Phone
9.1
Video conferencing
CrazyCall
Zoom Phone
9.2
Audio conferencing
CrazyCall
Zoom Phone
9.2
Video screen sharing
CrazyCall
Zoom Phone
8.7
Instant messaging
CrazyCall
Zoom Phone
9.0

Mobile apps

CrazyCall
Zoom Phone
9.7
Mobile app for iOS
CrazyCall
Zoom Phone
9.3
Mobile app for Android
CrazyCall
Zoom Phone
10.0

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Zoom Phone

  • Easy to use
  • Stylish design
  • High quality audio
Anonymous | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Zoom Phone

  • I've had some slowdown on calls.
  • Would like caller ID when someone is calling rather than just in my call history.
  • Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.
Anonymous | TrustRadius Reviewer

Usability

CrazyCall

No score
No answers yet
No answers on this topic

Zoom Phone

Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Anonymous | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

Zoom Phone

Zoom Phone 8.2
Based on 4 answers
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Zoom Phone

RingCentral and Zoom are very similar, and I am a fan of both. We ended up choosing Zoom because of how much we liked them for their Zoom Meetings product we've used for years now. It just always worked compared to WebEx, Gotomeeting, Fuze, Skype, Teams, etc. So reliability was the first choice. Talkdesk was not reliable for us when we used them briefly. We used a couple of other services for on-site PBX, hybrid cloud/hosted PBX, and tried Zendesk Talk. The on-site ones required on-site devices, and we wanted a cloud-based solution to help our remote workers and avoid complexities for IT. Verizon was strongly considered to just get everyone cell phones, but we didn't think our users would like having two cell phones and it didn't feel like a great experience for our office staff. Finally, we wanted Salesforce integration, and we would have had to upgrade our RingCentral service to do it. So I figured I might as well try out Zoom, which had a free trial and month-to-month contract. I haven't looked back since.
Jonathan Tanis | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Zoom Phone

  • No need for physical phones. Saving us purchasing multiple sets.
  • Ability to be more flexible with work, whether at the office or from home.
  • Easier to keep track of and review voicemails rather than on a physical phone.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Zoom Phone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoom Phone Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
Zoom Phone
9.2

Usability

CrazyCall
Zoom Phone
8.0

Support Rating

CrazyCall
Zoom Phone
8.2

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