CrazyCall vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CrazyCall
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue…
$10
per user / month
Zoom Phone
Score 8.9 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).N/A
Pricing
CrazyCallZoom Phone
Editions & Modules
Plan A
$10
per user / month
Plan B
$20
per user / month
Plan C
$40
per user / month
No answers on this topic
Offerings
Pricing Offerings
CrazyCallZoom Phone
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlans priced per user / month. Exclusive of connection costs. Competitive rates available.
More Pricing Information
Features
CrazyCallZoom Phone
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CrazyCall
8.6
3 Ratings
3% above category average
Zoom Phone
-
Ratings
Agent dashboard8.43 Ratings00 Ratings
Validate callers8.43 Ratings00 Ratings
Outbound response8.43 Ratings00 Ratings
Call forwarding8.83 Ratings00 Ratings
Click-to-call (CTC)8.83 Ratings00 Ratings
Warm transfer8.43 Ratings00 Ratings
Predictive dialing8.83 Ratings00 Ratings
Interactive voice response8.43 Ratings00 Ratings
REST APIs8.43 Ratings00 Ratings
Call scripts8.83 Ratings00 Ratings
Call tracking8.83 Ratings00 Ratings
Multichannel integration8.43 Ratings00 Ratings
CRM software integration8.83 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CrazyCall
8.5
3 Ratings
3% above category average
Zoom Phone
-
Ratings
Inbound call routing8.43 Ratings00 Ratings
Omnichannel inbound routing8.43 Ratings00 Ratings
Recording8.43 Ratings00 Ratings
Quality management8.83 Ratings00 Ratings
Call analytics8.83 Ratings00 Ratings
Historical reporting8.43 Ratings00 Ratings
Live reporting8.43 Ratings00 Ratings
Customer surveys8.43 Ratings00 Ratings
Customer interaction analytics8.83 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CrazyCall
-
Ratings
Zoom Phone
9.5
18 Ratings
15% above category average
Hosted PBX00 Ratings9.99 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.610 Ratings
User templates00 Ratings9.212 Ratings
Call reports00 Ratings9.215 Ratings
Directory of employee names00 Ratings9.316 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CrazyCall
-
Ratings
Zoom Phone
9.5
19 Ratings
12% above category average
Answering rules00 Ratings10.016 Ratings
Call recording00 Ratings9.818 Ratings
Call park00 Ratings9.913 Ratings
Call screening00 Ratings9.715 Ratings
Message alerts00 Ratings9.715 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CrazyCall
-
Ratings
Zoom Phone
9.6
16 Ratings
15% above category average
Video conferencing00 Ratings9.616 Ratings
Audio conferencing00 Ratings9.616 Ratings
Video screen sharing00 Ratings9.816 Ratings
Instant messaging00 Ratings9.613 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CrazyCall
-
Ratings
Zoom Phone
10.0
18 Ratings
18% above category average
Mobile app for iOS00 Ratings10.017 Ratings
Mobile app for Android00 Ratings10.013 Ratings
Best Alternatives
CrazyCallZoom Phone
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CrazyCallZoom Phone
Likelihood to Recommend
8.8
(3 ratings)
9.5
(20 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
6.6
(4 ratings)
User Testimonials
CrazyCallZoom Phone
Likelihood to Recommend
CrazyCall
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
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Zoom
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
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Pros
CrazyCall
  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
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Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
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Cons
CrazyCall
  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
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Zoom
  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Likelihood to Renew
CrazyCall
No answers on this topic
Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
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Usability
CrazyCall
No answers on this topic
Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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Support Rating
CrazyCall
No answers on this topic
Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
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Alternatives Considered
CrazyCall
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
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Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
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Return on Investment
CrazyCall
  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
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Zoom
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
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ScreenShots

CrazyCall Screenshots

Screenshot of Call panel delivers all key functionalities.Screenshot of Interactive creator lets you assemble and edit scripts.

Zoom Phone Screenshots

Screenshot of