What users are saying about
11 Ratings
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Score 7.6 out of 100
16 Ratings
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Score 9.1 out of 100

Attribute Ratings

  • Creately is rated higher in 1 area: Likelihood to Recommend
  • Verint Community (Telligent) is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.4

Creately

84%
2 Ratings
6.7

Verint Community (Telligent)

67%
9 Ratings

Likelihood to Renew

Creately

N/A
0 Ratings
10.0

Verint Community (Telligent)

100%
1 Rating

Usability

Creately

N/A
0 Ratings
8.7

Verint Community (Telligent)

87%
5 Ratings

Support Rating

5.6

Creately

56%
4 Ratings
8.3

Verint Community (Telligent)

83%
5 Ratings

Likelihood to Recommend

Cinergix

Very good online option for flowcharts and other purposes; can be quite cost-effective, too, depending on how you use it.
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Verint

It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
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Pros

Cinergix

  • Creately provides the same experience that other similar tools (i.e. Visio) provides, but presents it in a much more colorful, unique manner. The colors are vibrant, and my clients have always been impressed with the quality and feel.
  • Creately provides a lot of creative control over how your images look. I can play with the opacity and color scheme, or use what they already provide.
  • Creately also allows me to create wireframes for clients to review, whether desktop or mobile. I can create simple, easy to understand frames and concepts in minutes - they're super professional looking and ready to share.
  • I like the pricing model. Right now I can pay month-to-month, or pay a one-time fee for a year. It's also less expensive than Visio, which is very nice.
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Verint

  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
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Cons

Cinergix

  • The transition Creately made this year to their new non-Flash platform seems to almost function like a beta release in some instances.
  • Customer support sometimes takes a while to return and the responses are not always the best or most helpful. Follow up isn't great, either.
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Verint

  • Make it easier to customize widget UI - without requiring extensive coding experience
  • Provide templates for Community homepages that are simple and have great UX
  • Make it easy to change the theme
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Pricing Details

Creately

Starting Price

$40 per month

Editions & Modules

Creately editions and modules pricing
EditionModules
Creately Desktop751
Creately Online Personal6.952
Creately Team 5403
Creately Team 10804
Creately Team 252005
Creately Server6.956

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional 6.95

Additional Details

We offer deeply discounted prices for non profits, educational institutes and charities.

Verint Community (Telligent)

Starting Price

Editions & Modules

Verint Community (Telligent) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    Cinergix

    No answers on this topic

    Verint

    I am not part of this decision making process, but I did provide positive feedback to the decision making board.
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    Usability

    Cinergix

    No answers on this topic

    Verint

    Very usable once you learn some of the quirks - for example, when uploading a video you need to know it must be within a certain size limit or else the upload won't display, and if you upload it a certain way, then it will be a PDF even if you upload an Excel sheet. But once you figure out some of the nuances, its usability (ease of use) is very high. It is not a long or painful learning curve - just a matter of refining various use cases.
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    Support Rating

    Cinergix

    I haven't used Creately's support. I don't know what to rate this to be honest. If there was an "N/A," I'd use that. I like products where I don't have to do a lot of research or studying to learn how to use the software. Creately allows me to jump in and go.
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    Verint

    So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
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    Alternatives Considered

    Cinergix

    In terms of pricing and functionality, Creately was the clear winner at the time, although the jury is still out on Creately's new version in terms of how simple it may be to use.
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    Verint

    As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio that allows community managers to design group pages and update their theme without having to be technically savvy. Telligent also hosts automation rules that can be written to leverage the APIs to automate community processes. Reporting includes: Community health, Top searches, Searches with no results, Active/Viewed Content, Active/New Groups, Member participation and several more
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    Return on Investment

    Cinergix

    • Creately is less expensive and dare I say more professional looking than Visio. It looks great at a fraction of the price.
    • Creately allows me to share ideas and processes with my clients. It shows that I understand their business processes, and increases their trust in my abilities to work with them.
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    Verint

    • It has helped in growing and helping our eCommerce reach. Our company is in personal computers, mobiles and other electronics space which has a huge share of marketing which depends on word of mouth. As users engage more in the community and learn about the different devices we sell as well, they engage and let other members also know, including their friend circle, which in turn converts into business for us.
    • We are having huge issues with the language part of the community as our company is selling in almost every country in the world and the lack of proper language support in the community makes our platform difficult to grow in other countries. If they bring out new updates to resolve the issue of language, then surely this platform would do wonders.
    • We were able to host giveaways in our gaming and education communities which helped users pour a lot of interest into learning about the product and also spreading more awareness about it as well which has been very useful.
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