What users are saying about
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Top Rated
66 Ratings
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Top Rated
1790 Ratings

Creatio

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Top Rated
66 Ratings
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Score 9.1 out of 100

HubSpot CRM

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Top Rated
1790 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Low-Code Development

    9.3

    Creatio

    93%

    HubSpot CRM

    Feature Set Not Supported
    N/A
    Creatio ranks higher in 6/6 features

    Visual Modeling

    9.2
    92%
    27 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    9.4
    94%
    29 Ratings
    N/A
    0 Ratings

    Platform Security

    9.5
    95%
    28 Ratings
    N/A
    0 Ratings

    Platform User Management

    9.2
    92%
    30 Ratings
    N/A
    0 Ratings

    Reusability

    9.1
    91%
    28 Ratings
    N/A
    0 Ratings

    Platform Scalability

    9.2
    92%
    29 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Creatio

    Feature Set Not Supported
    N/A
    8.1

    HubSpot CRM

    81%
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.8
    88%
    569 Ratings

    Workflow management

    N/A
    0 Ratings
    8.3
    83%
    550 Ratings

    Territory management

    N/A
    0 Ratings
    7.3
    73%
    184 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    526 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.4
    84%
    557 Ratings

    Contract management

    N/A
    0 Ratings
    7.9
    79%
    185 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    349 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.6
    86%
    534 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.3
    73%
    186 Ratings

    Customer Service & Support

    Creatio

    Feature Set Not Supported
    N/A
    7.4

    HubSpot CRM

    74%
    HubSpot CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.7
    77%
    343 Ratings

    Call center management

    N/A
    0 Ratings
    7.2
    72%
    295 Ratings

    Help desk management

    N/A
    0 Ratings
    7.4
    74%
    316 Ratings

    Marketing Automation

    Creatio

    Feature Set Not Supported
    N/A
    8.7

    HubSpot CRM

    87%
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.6
    86%
    484 Ratings

    Email marketing

    N/A
    0 Ratings
    8.7
    87%
    481 Ratings

    CRM Project Management

    Creatio

    Feature Set Not Supported
    N/A
    7.8

    HubSpot CRM

    78%
    HubSpot CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    503 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.0
    70%
    231 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    472 Ratings

    CRM Reporting & Analytics

    Creatio

    Feature Set Not Supported
    N/A
    8.0

    HubSpot CRM

    80%
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.7
    77%
    393 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    491 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.1
    81%
    483 Ratings

    Customization

    Creatio

    Feature Set Not Supported
    N/A
    7.8

    HubSpot CRM

    78%
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    505 Ratings

    Custom objects

    N/A
    0 Ratings
    8.2
    82%
    421 Ratings

    Scripting environment

    N/A
    0 Ratings
    6.3
    63%
    133 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.2
    82%
    324 Ratings

    Security

    Creatio

    Feature Set Not Supported
    N/A
    8.5

    HubSpot CRM

    85%
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.6
    86%
    413 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    455 Ratings

    Social CRM

    Creatio

    Feature Set Not Supported
    N/A
    7.7

    HubSpot CRM

    77%
    HubSpot CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.7
    77%
    334 Ratings

    Social engagement

    N/A
    0 Ratings
    7.7
    77%
    329 Ratings

    Integrations with 3rd-party Software

    Creatio

    Feature Set Not Supported
    N/A
    8.0

    HubSpot CRM

    80%
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.4
    84%
    362 Ratings

    Compensation management

    N/A
    0 Ratings
    7.6
    76%
    208 Ratings

    Platform

    Creatio

    Feature Set Not Supported
    N/A
    7.1

    HubSpot CRM

    71%
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.1
    71%
    425 Ratings

    Attribute Ratings

    • Creatio is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
    • HubSpot CRM is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    9.2

    Creatio

    92%
    52 Ratings
    8.6

    HubSpot CRM

    86%
    602 Ratings

    Likelihood to Renew

    9.1

    Creatio

    91%
    2 Ratings
    9.3

    HubSpot CRM

    93%
    7 Ratings

    Usability

    9.2

    Creatio

    92%
    36 Ratings
    8.8

    HubSpot CRM

    88%
    504 Ratings

    Support Rating

    9.2

    Creatio

    92%
    35 Ratings
    8.2

    HubSpot CRM

    82%
    17 Ratings

    Implementation Rating

    Creatio

    N/A
    0 Ratings
    9.1

    HubSpot CRM

    91%
    10 Ratings

    Likelihood to Recommend

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Lisa Taylor | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM helps in organizing your deals and the different stages of the deal in a very nice way. It gives information about which emails were opened by your recipient and gives this information in real-time, this gives some insights into what your recipient may be thinking. I think this is so far a complete tool and does not have any flip side, you may not want to buy it if your outreach volume is less and the free version would be more than enough.
    Nandkumar Bhujbal | TrustRadius Reviewer

    Pros

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Butch Knowlton | TrustRadius Reviewer

    HubSpot CRM

    • Sequences- setting up email/call campaign sequences for automated emails.
    • Automated emails shut off once the customer has responded so you can make a manual reply.
    • Very user friendly for your sales or account manager staff.
    • The ability to make templates for email and email tracking allows you to see how many times you have touched the client.
    • Setting up meetings and including a Zoom link is very simple and it tracks it in the activity thread.
    • Setting up tasks for daily operations allows you to never miss contacting or reengaging with a customer.
    • The ability to create new companies and HubSpot pulls in their financial information.
    • The analytics section allows you to be able to see your daily progress.
    • The dashboard helps you manage your pipeline for sales and productivity.
    • The ability to see email templates made across your department is very helpful.
    • User friendly!!!
    Adrianne L. Watson | TrustRadius Reviewer

    Cons

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Jacob Grabowski | TrustRadius Reviewer

    HubSpot CRM

    • There is a lot of upsells within HubSpot. So while the custom sales reporting is great - I believe you have to pay more for it on most plans.
    • The ability to enroll contacts in a sales drip campaign is on a 1-to-1 basis which can be cumbersome if you have an influx of leads.
    • Depending on list size, email sends can be slow as it sends in batches.
    Sura Hart | TrustRadius Reviewer

    Pricing Details

    Creatio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per user

    Creatio Editions & Modules

    On-premise Edition
    Studio Creatio Enterprise$251
    Studio Creatio Free$01
    1. per user/per month
    SaaS Edition
    Studio Creatio Free$01
    Studio Creatio Enterprise$251
    Sales Creatio Team Edition$301
    Sales Creatio Commerce Edition$351
    Sales Creatio Enterprise Edition$601
    1. per month per user
    Additional Pricing Details

    HubSpot CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 Per Month [Unlimited Users]

    HubSpot CRM Editions & Modules

    Edition
    Free Forever$01
    CRM Bundle$502
    1. Per Month [Unlimited Users]
    2. per month
    Additional Pricing Details

    Likelihood to Renew

    Creatio

    Creatio 9.1
    Based on 2 answers
    I don't think we could be without it now.
    Lisa Taylor | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 9.3
    Based on 7 answers
    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Greg Linnemanstons | TrustRadius Reviewer

    Usability

    Creatio

    Creatio 9.2
    Based on 36 answers
    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
    Naveen Gabrani | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 8.8
    Based on 504 answers
    I have used Pipedrive and Salesforce, and they all provide outlook at sales. I think Hubspot worked really well as an inclusive marketing, CRM, forecasting tool. As a sales rep, Pipedrive was easier to use, but lacked all the reporting necessary for our leadership team. I have not used Salesforce in a while, but I remember it being more sales focused
    Art Pierce | TrustRadius Reviewer

    Support Rating

    Creatio

    Creatio 9.2
    Based on 35 answers
    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
    Anonymous | TrustRadius Reviewer

    HubSpot CRM

    HubSpot CRM 8.2
    Based on 17 answers
    I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
    Sereena Schneider (LION) | TrustRadius Reviewer

    Implementation Rating

    Creatio

    No score
    No answers yet
    No answers on this topic

    HubSpot CRM

    HubSpot CRM 9.1
    Based on 10 answers
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Greg Linnemanstons | TrustRadius Reviewer

    Alternatives Considered

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Carl Moore | TrustRadius Reviewer

    HubSpot CRM

    Hubspot CRM is a way of Zoho CRM in terms of many aspects - such as functionalities, ability to make changes, flexibility, data visual dashboards, email sequences, logic-based workflows, and many more. Also, the data flow between marketing and sales on HubSpot helps both teams take informed decisions which were not happening with a Zoho CRM.
    Varun Naidu | TrustRadius Reviewer

    Return on Investment

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
    Touch Kulchan | TrustRadius Reviewer

    HubSpot CRM

    • If you're a larger company with a lot of contacts, the platform will feel expensive. But when looking at it compared to money saved in direct mail and other offline outreach tactics (with less trackability and possibly less effectiveness), the value is more than there.
    • The integrations and automations are allowing for smarter work, more appropriate, and targeted communications.
    • The recent shift in pricing structure (to the marketing contacts model) allows for more flexibility in cost if not every contact is a sales or marketing opportunity.
    • For true B2B inbound marketing, the platform does its job, just be mindful of the requirement internally to support it with high quality, lead-generating content. Otherwise you'll still be treading water.
    Charles Fashana, MBA | TrustRadius Reviewer

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