What users are saying about
25 Ratings
25 Ratings
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Score 9.4 out of 100
110 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Oracle CRM On Demand
8.7
Customer data management / contact management
Creatio
9.9
Oracle CRM On Demand
9.4
Workflow management
Creatio
9.6
Oracle CRM On Demand
8.9
Territory management
Creatio
9.1
Oracle CRM On Demand
9.3
Opportunity management
Creatio
9.7
Oracle CRM On Demand
9.3
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Oracle CRM On Demand
9.0
Contract management
Creatio
9.5
Oracle CRM On Demand
7.7
Quote & order management
Creatio
10.0
Oracle CRM On Demand
8.5
Interaction tracking
Creatio
9.2
Oracle CRM On Demand
8.3
Channel / partner relationship management
Creatio
9.4
Oracle CRM On Demand
8.2

Customer Service & Support

Creatio
9.1
Oracle CRM On Demand
8.4
Case management
Creatio
9.7
Oracle CRM On Demand
8.5
Call center management
Creatio
8.5
Oracle CRM On Demand
8.7
Help desk management
Creatio
9.1
Oracle CRM On Demand
8.1

Marketing Automation

Creatio
9.6
Oracle CRM On Demand
8.8
Lead management
Creatio
9.6
Oracle CRM On Demand
8.9
Email marketing
Creatio
9.5
Oracle CRM On Demand
8.8

CRM Project Management

Creatio
9.0
Oracle CRM On Demand
8.7
Task management
Creatio
9.4
Oracle CRM On Demand
8.3
Billing and invoicing management
Creatio
8.2
Oracle CRM On Demand
9.6
Reporting
Creatio
9.5
Oracle CRM On Demand
8.2

CRM Reporting & Analytics

Creatio
9.5
Oracle CRM On Demand
8.4
Forecasting
Creatio
9.4
Oracle CRM On Demand
8.7
Pipeline visualization
Creatio
9.4
Oracle CRM On Demand
8.6
Customizable reports
Creatio
9.5
Oracle CRM On Demand
7.9

Customization

Creatio
9.9
Oracle CRM On Demand
8.4
Custom fields
Creatio
9.9
Oracle CRM On Demand
8.9
Custom objects
Creatio
9.9
Oracle CRM On Demand
8.1
Scripting environment
Creatio
10.0
Oracle CRM On Demand
7.9
API for custom integration
Creatio
9.8
Oracle CRM On Demand
8.7

Security

Creatio
9.2
Oracle CRM On Demand
9.4
Single sign-on capability
Creatio
9.1
Oracle CRM On Demand
9.0
Role-based user permissions
Creatio
9.2
Oracle CRM On Demand
9.8

Social CRM

Creatio
9.4
Oracle CRM On Demand
9.8
Social data
Creatio
9.2
Oracle CRM On Demand
9.8
Social engagement
Creatio
9.7
Oracle CRM On Demand
9.9

Integrations with 3rd-party Software

Creatio
8.4
Oracle CRM On Demand
8.6
Marketing automation
Creatio
8.4
Oracle CRM On Demand
8.5
Compensation management
Creatio
Oracle CRM On Demand
8.7

Platform

Creatio
9.0
Oracle CRM On Demand
9.3
Mobile access
Creatio
9.0
Oracle CRM On Demand
9.3

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Implementation Rating

Creatio

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
Oracle CRM On Demand
8.2

Usability

Creatio
Oracle CRM On Demand
9.0

Implementation Rating

Creatio
Oracle CRM On Demand
10.0

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