What users are saying about
Top Rated
34 Ratings
8 Ratings
Top Rated
34 Ratings
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Score 9.2 out of 100
8 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Pipefy

I can't really think of a situation where it wouldn't be appropriate. We have a smaller dev team and it works very well for us but I can see it working well for a much larger organization as well. I think it is customize-able enough almost anyone can make it work.
Logan Wiser | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

Creatio
9.5
Pipefy
Visual Modeling
Creatio
8.8
Pipefy
Drag-and-drop Interfaces
Creatio
10.0
Pipefy
Platform Security
Creatio
9.7
Pipefy
Platform User Management
Creatio
9.8
Pipefy
Reusability
Creatio
9.5
Pipefy
Platform Scalability
Creatio
9.3
Pipefy

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Pipefy

  • Integrates well with our application.
  • Easy-to-use.
Logan Wiser | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Pipefy

  • I would like to be able to add a due date without a time attached.
  • I would like to see completed tasks be deleted after a set amount of time.
Anonymous | TrustRadius Reviewer

Usability

Creatio

Creatio 8.6
Based on 6 answers
I would give Creatio all fives, but this software is designed for companies (multiple users, teams, and departments), so my ranking is influenced by feedbacks I heard from sales managers and other personnel working with Creatio. During the process of implementation, there were many issues. It took more than a year to set up everything for everyone. Creatio definitely needs someone within your company to be responsible for implementation tasks (user education, integrations, customization, testing)
Anonymous | TrustRadius Reviewer

Pipefy

No score
No answers yet
No answers on this topic

Support Rating

Creatio

Creatio 9.0
Based on 6 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
Anonymous | TrustRadius Reviewer

Pipefy

Pipefy 9.5
Based on 4 answers
The support on Pipefy is amazing. There is always someone available to help you. They walk you through each step and really make sure that you are taken care of. They give fantastic advice on how to set up your pipes, automate them and customize them. I have had nothing but wonderful experiences with Pipefy support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Pipefy

Pipefy was suggested by our new developer and we switched from Freshdesk. It was a lot better looking and easy to navigate. We used Google Forms at first but that isn't really what you should be using to keep track of bugs. Freshdesk focused more on the outside of the application (i.e. users who submitted tickets) where Pipefy helped more on the internal dev team side and gave enough features to keep the normal users involved.
Logan Wiser | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Pipefy

  • It is helped with collections on overdue invoices.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
Studio Creatio Enterprise$251
Studio Creatio Free$01
  1. per user/per month
Additional Pricing Details

Pipefy

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipefy Editions & Modules

Edition
Business$221
Enterprise$361
UnlimitedCustom
StarterFree
  1. per user, per month*
Additional Pricing Details
*Discounts available for annual billing.

Rating Summary

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