What users are saying about
25 Ratings
10 Ratings
25 Ratings
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Score 9.4 out of 100
10 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

ServiceTitan

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
Lauren Morgan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
ServiceTitan
Customer data management / contact management
Creatio
9.9
ServiceTitan
Workflow management
Creatio
9.6
ServiceTitan
Territory management
Creatio
9.1
ServiceTitan
Opportunity management
Creatio
9.6
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
ServiceTitan
Contract management
Creatio
9.5
ServiceTitan
Quote & order management
Creatio
10.0
ServiceTitan
Interaction tracking
Creatio
9.2
ServiceTitan
Channel / partner relationship management
Creatio
9.4
ServiceTitan

Customer Service & Support

Creatio
9.1
ServiceTitan
Case management
Creatio
9.7
ServiceTitan
Call center management
Creatio
8.5
ServiceTitan
Help desk management
Creatio
9.1
ServiceTitan

Marketing Automation

Creatio
9.6
ServiceTitan
Lead management
Creatio
9.6
ServiceTitan
Email marketing
Creatio
9.5
ServiceTitan

CRM Project Management

Creatio
9.0
ServiceTitan
Task management
Creatio
9.4
ServiceTitan
Billing and invoicing management
Creatio
8.2
ServiceTitan
Reporting
Creatio
9.5
ServiceTitan

CRM Reporting & Analytics

Creatio
9.5
ServiceTitan
Forecasting
Creatio
9.4
ServiceTitan
Pipeline visualization
Creatio
9.4
ServiceTitan
Customizable reports
Creatio
9.5
ServiceTitan

Customization

Creatio
9.9
ServiceTitan
Custom fields
Creatio
9.9
ServiceTitan
Custom objects
Creatio
9.9
ServiceTitan
Scripting environment
Creatio
10.0
ServiceTitan
API for custom integration
Creatio
9.8
ServiceTitan

Security

Creatio
9.2
ServiceTitan
Single sign-on capability
Creatio
9.1
ServiceTitan
Role-based user permissions
Creatio
9.2
ServiceTitan

Social CRM

Creatio
9.4
ServiceTitan
Social data
Creatio
9.2
ServiceTitan
Social engagement
Creatio
9.7
ServiceTitan

Integrations with 3rd-party Software

Creatio
8.4
ServiceTitan
Marketing automation
Creatio
8.4
ServiceTitan

Platform

Creatio
9.0
ServiceTitan
Mobile access
Creatio
9.0
ServiceTitan

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

ServiceTitan

  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
John Chavez | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

ServiceTitan

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.
Anonymous | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

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