What users are saying about
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Top Rated
67 Ratings
Top Rated
574 Ratings

Creatio

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Top Rated
67 Ratings
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Score 9 out of 100
Top Rated
574 Ratings
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Score 9.1 out of 100

Feature Set Ratings

    Low-Code Development

    9.2

    Creatio

    92%

    Zapier

    Feature Set Not Supported
    N/A
    Creatio ranks higher in 6/6 features

    Visual Modeling

    9.1
    91%
    27 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    9.3
    93%
    29 Ratings
    N/A
    0 Ratings

    Platform Security

    9.4
    94%
    28 Ratings
    N/A
    0 Ratings

    Platform User Management

    9.1
    91%
    30 Ratings
    N/A
    0 Ratings

    Reusability

    8.9
    89%
    28 Ratings
    N/A
    0 Ratings

    Platform Scalability

    9.1
    91%
    29 Ratings
    N/A
    0 Ratings

    Cloud Data Integration

    Creatio

    Feature Set Not Supported
    N/A
    8.2

    Zapier

    82%
    Zapier ranks higher in 6/6 features

    Pre-built connectors

    N/A
    0 Ratings
    9.1
    91%
    96 Ratings

    Connector modification

    N/A
    0 Ratings
    8.0
    80%
    84 Ratings

    Support for real-time and batch integration

    N/A
    0 Ratings
    7.6
    76%
    85 Ratings

    Data quality services

    N/A
    0 Ratings
    8.2
    82%
    65 Ratings

    Data security features

    N/A
    0 Ratings
    8.0
    80%
    64 Ratings

    Monitoring console

    N/A
    0 Ratings
    8.4
    84%
    74 Ratings

    Attribute Ratings

    • Zapier is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    9.1

    Creatio

    91%
    52 Ratings
    9.4

    Zapier

    94%
    103 Ratings

    Likelihood to Renew

    9.1

    Creatio

    91%
    2 Ratings
    10.0

    Zapier

    100%
    1 Rating

    Usability

    9.1

    Creatio

    91%
    36 Ratings
    10.0

    Zapier

    100%
    5 Ratings

    Support Rating

    9.1

    Creatio

    91%
    35 Ratings
    9.2

    Zapier

    92%
    18 Ratings

    Likelihood to Recommend

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Read full review

    Zapier

    Zapier is perfect for simple integrations and setting up generally low-volume accounts that require very little configuration and maintenance. For a distributed structure where a client/outside party is responsible for billing, it’s easy to create an account, put them on a low-cost plan, configure a simple integration and teach them how to alter the setup. Its webhook-based setup is perfect for many simple use cases and there’s no reason to use a more complex or expensive solution.
    However, if you have integrations that are increasingly complex (involve parsing, multiple non-linear steps, the integration of non-native APIs), significant in overall volume/data or require additional features (time delays for API limits), Zapier likely isn’t your best choice. Other integration platforms offer higher levels of customization and capability, though they’re typically significantly more complex and expensive.
    Read full review

    Pros

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Read full review

    Zapier

    • Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
    • Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
    • Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
    • Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
    Read full review

    Cons

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Read full review

    Zapier

    • Being able to turn off one leg of a Zap without having to delete it or turn the whole Zap off
    • Not all fields populate when using certain aspects of Salesforce, but that could be an SF issue
    • Communication when support is actually needed basically doesn't happen
    Read full review

    Pricing Details

    Creatio

    Starting Price

    $0 per month per user

    Editions & Modules

    Creatio editions and modules pricing
    EditionModules
    Studio Creatio Enterprise251
    Studio Creatio Free02
    Studio Creatio Free03
    Studio Creatio Enterprise254
    Sales Creatio Team Edition305
    Sales Creatio Commerce Edition356
    Sales Creatio Enterprise Edition607

    Footnotes

    1. per user/per month
    2. per user/per month
    3. per month per user
    4. per month per user
    5. per month per user
    6. per month per user
    7. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Zapier

    Starting Price

    $24.99 per month

    Editions & Modules

    Zapier editions and modules pricing
    EditionModules
    Starter$24.991
    Professional$61.252
    Team$373.753
    Company$748.754

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Creatio

    I don't think we could be without it now.
    Read full review

    Zapier

    Zapier is now very much an integral part of our business and we could not operate without it!
    Read full review

    Usability

    Creatio

    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
    Read full review

    Zapier

    Zapier is very user-friendly. They walk you through each step of the zap-building process in an orderly and easy to understand way. Each step of the zap is tested before moving onto the next step. For simple zaps, you can have them up and running within minutes. For more complicated zaps, it may take some experimentation, but Zapier is there to help you troubleshoot.
    Read full review

    Support Rating

    Creatio

    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
    Read full review

    Zapier

    Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
    Read full review

    Alternatives Considered

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Read full review

    Zapier

    • Zapier is a much more mature platform with much more software that you can integrate into and they add to their portfolio every month
    • Zapier has more functions for each software they connect
    • Zapier has their own services that are very useful
    • They have so many existing work flows that you can easily add
    Read full review

    Return on Investment

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
    Read full review

    Zapier

    • It saves us hours of time every week being able to connect services automatically.
    • It enables automations to happen that would not otherwise be possible at all.
    • It allows us to choose other software for specific purposes without the limitations of only the built-in connectivity.
    Read full review

    Screenshots

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