Likelihood to Recommend Crelate allows you to quickly import candidates to your database from LinkedIn. Very good resource that is quick and user friendly! Crelate allows an unlimited number of job positings Easy to prioritize your searches Good resource to tracking placements and billing Read full review SmartRecruiters has allowed us to enable our hiring managers to self-service their requirements for recruitment, simplifying our internal processes. We have visibility of recruitment requirements and significantly improved our approvals process using the software. We have been able to configure our hiring processes relevant to different areas of the business. Collaboration for our hiring teams (managers and business partners) is simple and effective. Candidate experience is enhanced and engaging. The platform has brought many benefits to our Resourcing business partners and hiring managers. We have visibility and insightful data which has integrity, allowing us to make informed business decisions. Our offer process has seen significant improvements and provides an engaging candidate experience, previously this was a labour-intensive process that is now streamlined and automated. The recently launched Community for collaboration amongst customers is very helpful and insigtful for how other people are using the software and exploring ideas with each other
Read full review Pros Crelate has a very useful SMS system where you can engage with candidates via text and receive quick responses Crelate has generally useful widgets such as bookmarks, engagement activities, and ad response tracking Read full review Job Referrals - can easily refer others to a job posting and view the status Job Postings - can easily search for job openings and read job description and criteria Application online - Can easily apply for the job directly and see who the hiring manager and hiring recruiter is Read full review Cons Interface isn't great - there's a lot of clicking around required that I wish was streamlined This isn't a self-explanatory platform - you have to dig around a while before you figure out how to use some features, like the filtering of contacts, for example. There's a place that you'd think you filter, but that actually changes the contacts list instead. It often crashes and you have to sign out and sign back in for it to work again. Read full review Settings page can be difficult to navigate & find what you're looking for Job approval chains would be better with additional qualifying fields so that we can segregate different areas of the business better The ability to edit an existing offer template in-system would improve the experience, rather than having to edit offline and upload a whole new version. Read full review Likelihood to Renew It works, but not sure that it's the best/we might try out alternatives first.
Read full review I thoroughly enjoy using SmartRecruiters and have shared this feedback with those responsible, however I am not a decision maker in the process. I understand that at the moment there are lots of factors affecting the economy and business outcomes, so I cannot comment with certainty on the renewal of SmartRecruiters at this time, not involved in the confirmation of renewal.
Read full review Usability I would give this rating as overall it a great combo of all your problems. With just one click you can get away with all your problems such as recruitment, candidate update, Interview scheduling, updating candidates, reports of a job perspective, and recruiters perspective. Usability is worth of SmartRecruiters. The dashboard is also very attractive and once you open you will love working on this platform again and again. I would say it is the best platform to use once for smooth work in your organization.
Read full review Reliability and Availability Rarely is there an issue and if the product is down, it typically is restored quickly.
Read full review Performance I have no complaints about performance. The system works virtually flawless.
Read full review Support Rating Usually the Crelate support is very responsive and quick to fix any problems that arise. I've personally seen emails of the threads where Crelate support was quick to resolve problems and act courteously while doing so. While I have never called their line, it seems that their phone support is also well experienced.
Read full review Response is normally very fast. There are times, however, when the response is not useful. It is difficult to work with the reporting and the offer letter templates, and the front line support agents usually are not very knowledgeable. Second, if there are any issues with integrations, the regular support agents will not be able to help you. You'll have to create that ticket and ask them to escalate it to an integration specialist.
Read full review In-Person Training Quick and easy to learn.
Read full review Implementation Rating It really was a painless and easy process to switch to SmartRecruiters.
Read full review Alternatives Considered Easier to use, modern, supports drag and drop. Easy to set up and use. Fewer keystrokes better support than zoho, not as good (but getting there) as PCR Crelate is a smaller company, nimble and has ear of the customer LIke ability to click and dial! Read full review I've really enjoyed using SmartRecruiters, but these other ATSs that we've checked out offer better reporting features and price points. Over time, we may be transitioning off of SmartRecruiters to one of these ATSs because the price is a set price where SmartRecruiters has employee-based pricing model. Also, these other software products offer better reporting features that would eliminate some of our manual tracking process that we're currently doing.
Read full review Scalability No explanation really, just a great product.
Read full review Return on Investment Crelate has allowed me to customize my recruiting process for business development. This will be a great ROI moving forward. Crelate links all candidates to the company that they work for. This is extremely important to quickly identify profiles in the database with the companies that they work for. Sounds simple but very important! Quickly interfaces with LinkedIn to important candidates. This makes importing candidates quick and easy! Read full review In terms of ROI, SR helped our business greatly in returning precious time to my productivity in business management, as well as my team's, so that we could get back to the main work we were hired for. The SR process did most of the heavy lifting. Read full review ScreenShots SmartRecruiters Screenshots