What users are saying about
2 Ratings
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413 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Sprout Social

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413 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Crowdbabble

You can evaluate and solve problems connected to clients' social accounts in real time. You are able to show not only the issue but why something is an issue in the first place. The benefit is that our clients are fully informed and aware of our transparency.
Chandler Elmore | TrustRadius Reviewer

Sprout Social

Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Crowdbabble
Sprout Social
8.8
Boolean keyword searches
Crowdbabble
Sprout Social
8.6
Filtering out noise/spam
Crowdbabble
Sprout Social
8.7
Sentiment analysis
Crowdbabble
Sprout Social
8.8
Broad channel coverage
Crowdbabble
Sprout Social
9.1

Publishing

Crowdbabble
Sprout Social
9.0
Content planning and scheduling
Crowdbabble
Sprout Social
9.4
Audience targeting
Crowdbabble
Sprout Social
8.5
Content optimization
Crowdbabble
Sprout Social
8.6
Workflow management
Crowdbabble
Sprout Social
9.7

Engagement

Crowdbabble
Sprout Social
8.9
Automated routing and prioritization
Crowdbabble
Sprout Social
8.7
Customer interaction histories
Crowdbabble
Sprout Social
9.4
Bulk actions
Crowdbabble
Sprout Social
8.6

Marketing

Crowdbabble
Sprout Social
7.6
Lead generation
Crowdbabble
Sprout Social
8.0
Content marketing
Crowdbabble
Sprout Social
9.0
Paid media management
Crowdbabble
Sprout Social
6.2
Campaigns and promotions
Crowdbabble
Sprout Social
7.2

Channel coverage/integration

Crowdbabble
Sprout Social
8.9
Twitter
Crowdbabble
Sprout Social
9.4
Facebook
Crowdbabble
Sprout Social
9.3
LinkedIn
Crowdbabble
Sprout Social
8.4
Google+
Crowdbabble
Sprout Social
9.3
Instagram
Crowdbabble
Sprout Social
8.6
Pinterest
Crowdbabble
Sprout Social
9.2
YouTube
Crowdbabble
Sprout Social
8.0

Reporting/analytics

Crowdbabble
Sprout Social
8.9
Campaign success analytics
Crowdbabble
Sprout Social
8.9
Real-time tracking
Crowdbabble
Sprout Social
9.3
Competitor analysis
Crowdbabble
Sprout Social
8.6

Account management

Crowdbabble
Sprout Social
8.9
Role-based user permissions & privileges
Crowdbabble
Sprout Social
9.2
Mobile access
Crowdbabble
Sprout Social
8.5

Pros

Crowdbabble

  • You are able to come up with engaging content that appeals to social followers. This helps increase the organic reach of our clients on their social channels.
  • Reports are really customizable, easy to share with clients.
  • Tremendous customer support. I had a skype call with the founder!
Chandler Elmore | TrustRadius Reviewer

Sprout Social

  • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
  • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
  • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
Sasha Brito | TrustRadius Reviewer

Cons

Crowdbabble

  • Pinterest support is lacking, could be more robust.
  • Reports could offer more customization, sometimes elementary.
Chandler Elmore | TrustRadius Reviewer

Sprout Social

  • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
  • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
  • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
Talissa (Beall) Navarro | TrustRadius Reviewer

Likelihood to Renew

Crowdbabble

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 9.0
Based on 62 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Usability

Crowdbabble

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 9.4
Based on 41 answers
Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Crowdbabble

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.7
Based on 16 answers
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
Anonymous | TrustRadius Reviewer

Performance

Crowdbabble

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 8.0
Based on 14 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad | TrustRadius Reviewer

Support Rating

Crowdbabble

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 9.3
Based on 49 answers
Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
Diana R. Krueger | TrustRadius Reviewer

Online Training

Crowdbabble

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Implementation Rating

Crowdbabble

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 10.0
Based on 21 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Alternatives Considered

Crowdbabble

Buzzsumo shows you the most shared links and key influencers for any topic or website. Crowdbabble is more about overall account health and reporting.
Chandler Elmore | TrustRadius Reviewer

Sprout Social

I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
Peter Slayton | TrustRadius Reviewer

Return on Investment

Crowdbabble

  • It can be seen as redundant to the in-house reporting done by most of the social platforms.
  • Its enterprise costs more than some clients might be willing to cover.
Chandler Elmore | TrustRadius Reviewer

Sprout Social

  • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
  • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
  • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Crowdbabble

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Crowdbabble Editions & Modules

Additional Pricing Details

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprout Social Editions & Modules

Edition
Free TrialFree1
Standard$992
Professional$1492
Advanced$2492
  1. for 30 days
  2. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Crowdbabble
8.0
Sprout Social
9.4

Likelihood to Renew

Crowdbabble
Sprout Social
9.0

Usability

Crowdbabble
Sprout Social
9.4

Reliability and Availability

Crowdbabble
Sprout Social
7.7

Performance

Crowdbabble
Sprout Social
8.0

Support Rating

Crowdbabble
Sprout Social
9.3

Online Training

Crowdbabble
Sprout Social
7.3

Implementation Rating

Crowdbabble
Sprout Social
10.0

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