What users are saying about
Top Rated
153 Ratings
2 Ratings
Top Rated
153 Ratings
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Score 8.4 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

CrowdCompass

CrowdCompass was the best part of Cvent each time I used it, from the ease of use to the customer service and handholding. I would recommend it for anyone using Cvent Event Management for an in-person event. I know Cvent just rolled out their virtual event hub though, so for virtual and hybrid events that are employing the Cvent family of tools, I would probably say CrowdCompass is unnecessary.
Blu Nordgren | TrustRadius Reviewer

Guidebook

Most of our meetings are too small to bother using it but it is great for our larger workshops. If you have a complex schedule or agenda it is better than a paper agenda and allows you to adjust changes live in the agenda during the meetings. We only use it a few times a year because we only have a few larger meetings.
Anonymous | TrustRadius Reviewer

Pros

CrowdCompass

  • Provides attendees with their personalized schedules at their fingertips.
  • Facilitates networking through the ability to set appointments and send messages with other attendees, and inspires competition with The Game and Click challenges.
  • Gives attendees the ability to view handouts, take notes and download the information to their personal computers when they get back to their offices.
Pamela O'Connor, CMP | TrustRadius Reviewer

Guidebook

  • Provides live agendas
  • Allows attendees to communicate through mobile phones with event staff
  • Allows attendees to check in to break out sessions of their choice
Anonymous | TrustRadius Reviewer

Cons

CrowdCompass

  • Last year, the gamification did not allow much customization, which was a shame. I hope that by the time I am ready to build my 2020 app, this function has been expanded
  • The app to upload/edit push notifications was only available on iPhone so I had to have another team member handle that seems I have an android phone.
  • Emails (invites, etc.) often go to junk.
Anonymous | TrustRadius Reviewer

Guidebook

  • Sometimes we have had issues with it not updating our changes very quickly and while at a conference that can be problematic.
  • I have had difficulty making edits or changes from the mobile app so I have to go grab the computer to fix something.
  • Some attendees have had issues downloading and logging in depending on which mobile phones that they are using. It may be operator error.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CrowdCompass

CrowdCompass 7.0
Based on 10 answers
We have been using CrowdCompass for 3 years and it has all of the capabilities and functionality that we need, it's easy to use, and Cvent is always implementing new features and enhancements to keep up with the latest trends and technology.
Anonymous | TrustRadius Reviewer

Guidebook

No score
No answers yet
No answers on this topic

Usability

CrowdCompass

CrowdCompass 7.7
Based on 10 answers
It is very easy to use as everything is very intuitive. Configurating an app does not take too much time at the end, especially as soon as you already have done one as you can dupplicate the entire content. This is very practical when you use the app for annual events.Also few elements are not updatable once the app is published. Of course you can't change the entire design and the security settings which is a good thing anyway, but the entire content can be updated which allows you to publish your app quite early in advance to boost the engagement without having to wait to have everything in your hands (for instance the speakers bios or abstracts). Plus by adding more content regularly it encourage your audience to come back also regularly to check what is going on before the event.
Jessica LOPES | TrustRadius Reviewer

Guidebook

No score
No answers yet
No answers on this topic

Reliability and Availability

CrowdCompass

CrowdCompass 9.1
Based on 2 answers
Have not had any issues with availability
Anonymous | TrustRadius Reviewer

Guidebook

No score
No answers yet
No answers on this topic

Performance

CrowdCompass

CrowdCompass 9.1
Based on 2 answers
Have had no issues
Anonymous | TrustRadius Reviewer

Guidebook

No score
No answers yet
No answers on this topic

Support Rating

CrowdCompass

CrowdCompass 8.1
Based on 40 answers
Once we paid for our apps, I felt like I was left to learn on my own. There are plenty of Help articles available, but no training sessions. I'm a visual learner and having to poke around and use trial and error to build the apps took way too much valuable time away from other parts of my job. It was frustrating and I brought it up with my CrowdCompass contact, but was told that they don't provide any training sessions and if I had questions I should refer to the Help articles or call support.
Anonymous | TrustRadius Reviewer

Guidebook

No score
No answers yet
No answers on this topic

Online Training

CrowdCompass

CrowdCompass 7.3
Based on 1 answer
Our training team walked us through the first set up which really helped me to learn where everything is located as well as all of the features available
Anonymous | TrustRadius Reviewer

Guidebook

No score
No answers yet
No answers on this topic

Implementation Rating

CrowdCompass

CrowdCompass 7.8
Based on 7 answers
Don't wait to register with Apple and Google. You can do a lot of prep work prior to setting up CrowdCompass for integration.
Jennifer Wenger | TrustRadius Reviewer

Guidebook

No score
No answers yet
No answers on this topic

Alternatives Considered

CrowdCompass

Easier to use interface that directly links with our Cvent registration system. We switched due to this integration, the gamification improvements, the benefits for on-site check-in and session selections, and ease of design/use for our builder team. We have especially enjoyed the New Attendee experience over the look/interface of our previous apps
Geoffrey Seiler | TrustRadius Reviewer

Guidebook

We use both but for completely different reasons. We use Guidebook to manage our attendees and communicate with them during large workshops. We use Airtable as a spreadsheet type database for tracking things.
Anonymous | TrustRadius Reviewer

Scalability

CrowdCompass

CrowdCompass 8.2
Based on 1 answer
works great no matter what type of program or how many people attending
Anonymous | TrustRadius Reviewer

Guidebook

No score
No answers yet
No answers on this topic

Return on Investment

CrowdCompass

  • Positive - CrowdCompass has allowed us to eliminate paper programs thus saving thousands of dollars in printing and labor
  • Positive - the ability to send push notifications when there is a change to the schedule is something a paper program could never do
  • Positive - adoption rates have been so high we are looking into using the program for more and more events
Chelsea Benge | TrustRadius Reviewer

Guidebook

  • None really as we are a non profit and these meetings we use it for are free
Anonymous | TrustRadius Reviewer

Pricing Details

CrowdCompass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Guidebook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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