What users are saying about
2 Ratings
Top Rated
595 Ratings
2 Ratings
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Score 10 out of 100
Top Rated
595 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Crowdtap

Crowdtap is a good application for teams that need quick feedback on new design or advertising options. They seem to have good data on the respondents and their relative fields. Many of the designs of the questions are easy to distinguish and do not overload the respondent with too many options
Anonymous | TrustRadius Reviewer

Hootsuite

The Hootsuite free version is great for small businesses that do not need extremely detailed tracking. It can easily publish content across multiple social media formats. I have not had any issues in content failing to publish because of software error. The at-a-glance analytics provides a lot of information when targeted a specific age range or the time when subscribers are online. It has worked well for my private business.
Trish Lofton | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Crowdtap
Hootsuite
7.0
Boolean keyword searches
Crowdtap
Hootsuite
7.1
Filtering out noise/spam
Crowdtap
Hootsuite
6.1
Sentiment analysis
Crowdtap
Hootsuite
6.7
Broad channel coverage
Crowdtap
Hootsuite
8.1

Publishing

Crowdtap
Hootsuite
8.2
Content planning and scheduling
Crowdtap
Hootsuite
9.3
Audience targeting
Crowdtap
Hootsuite
7.6
Content optimization
Crowdtap
Hootsuite
7.7
Workflow management
Crowdtap
Hootsuite
8.0

Engagement

Crowdtap
Hootsuite
8.0
Automated routing and prioritization
Crowdtap
Hootsuite
7.8
Customer interaction histories
Crowdtap
Hootsuite
7.8
Bulk actions
Crowdtap
Hootsuite
8.3

Marketing

Crowdtap
Hootsuite
6.8
Lead generation
Crowdtap
Hootsuite
7.0
Content marketing
Crowdtap
Hootsuite
7.1
Paid media management
Crowdtap
Hootsuite
6.5
Campaigns and promotions
Crowdtap
Hootsuite
6.5

Channel coverage/integration

Crowdtap
Hootsuite
8.4
Twitter
Crowdtap
Hootsuite
9.3
Facebook
Crowdtap
Hootsuite
9.1
LinkedIn
Crowdtap
Hootsuite
8.9
Google+
Crowdtap
Hootsuite
8.8
Instagram
Crowdtap
Hootsuite
7.5
Pinterest
Crowdtap
Hootsuite
8.1
YouTube
Crowdtap
Hootsuite
6.9

Reporting/analytics

Crowdtap
Hootsuite
7.0
Campaign success analytics
Crowdtap
Hootsuite
7.1
Real-time tracking
Crowdtap
Hootsuite
7.2
Competitor analysis
Crowdtap
Hootsuite
6.6

Account management

Crowdtap
Hootsuite
8.0
Role-based user permissions & privileges
Crowdtap
Hootsuite
8.3
Mobile access
Crowdtap
Hootsuite
7.8

Pros

Crowdtap

  • Short quick interactions.
  • Easy payouts.
Anonymous | TrustRadius Reviewer

Hootsuite

  • The scheduling feature is fantastic. It allows you to easily plan the exact day, time, and channel that a particular post will be published.
  • Mobile functionality is great with the app. The team could use it on their phones or tablets, which made it easy to make changes or additions on the go or in-between meetings.
  • Social channel integration. All of the major channels are integrated with the tool, making it easy to sign in and start using it.
Anonymous | TrustRadius Reviewer

Cons

Crowdtap

  • Occasional question errors.
  • Occasionally run out of questions.
Anonymous | TrustRadius Reviewer

Hootsuite

  • I personally don't like the way Hootsuite displays multiple social channels on the interface. It's very utilitarian and it does have a modern look, but there's just something about the multiple column look that really bugs me. It feels a bit dated and cluttered.
  • I've used both the free and the pro versions before. Pro is somewhat overpriced for the value that it provides and the free version limits you to too few social profiles which puts you in a position to either overpay or go to another option like Buffer which is cheaper but isn't as reliable. I'd say somewhere around $12-15/mo. would make the single-user Pro tier more palatable.
Garrett Genest | TrustRadius Reviewer

Likelihood to Renew

Crowdtap

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 8.4
Based on 73 answers
At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
Laura Pence | TrustRadius Reviewer

Usability

Crowdtap

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 9.1
Based on 27 answers
The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
Matthew Hardesty | TrustRadius Reviewer

Reliability and Availability

Crowdtap

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 36 answers
Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite.Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.
Anonymous | TrustRadius Reviewer

Performance

Crowdtap

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 32 answers
Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!
Michael Royal | TrustRadius Reviewer

Support Rating

Crowdtap

Crowdtap 10.0
Based on 2 answers
Crowdtap is the easiest and most straightforward way to get quick and easy feedback for competing designs or ideas
Anonymous | TrustRadius Reviewer

Hootsuite

Hootsuite 7.2
Based on 53 answers
The system is pretty self-guided so I haven't had much need for support. The support forum and could be better, chat feature and email work when needed without too much time to wait for help. You'll know if they are online to chat or not. I find chat is the fastest way to get questions answered
Matthew Veil | TrustRadius Reviewer

In-Person Training

Crowdtap

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 6.0
Based on 1 answer
Very easy to teach and learn
Jessica Rudolph | TrustRadius Reviewer

Online Training

Crowdtap

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 8 answers
Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.
Anonymous | TrustRadius Reviewer

Implementation Rating

Crowdtap

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 65 answers
One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted
Edgar Carpenter IV | TrustRadius Reviewer

Alternatives Considered

Crowdtap

Crowdtap allows the user to provide short questions and images to get quick turnarounds for competing ideas and designs. The rewards system is useful and seems to be very competitive with other products. The questions are mostly short, however you can also create detailed multi-step questions within a campaign. Overall Crowdtap is the best in its area.
Anonymous | TrustRadius Reviewer

Hootsuite

Main other tool we looked at was Buffer. While I like both of them, the free version of Hootsuite allowed us to connect to 3 social media platforms and we prefer the calendar and stream layouts for management of activity.
Ed Hart | TrustRadius Reviewer

Scalability

Crowdtap

No answers on this topic

Hootsuite

We haven't needed to scale it all.
Anonymous | TrustRadius Reviewer

Return on Investment

Crowdtap

  • Good interaction with employees.
  • Quick feedback and turnaround.
Anonymous | TrustRadius Reviewer

Hootsuite

  • Honestly, Hootsuite has been pretty close to a wash for us. The frequency with which we've had to wrestle with our Facebook Business connection has caused us to repeatedly put Hootsuite on the shelf and opt for manual posting to both FB and Instagram.
  • During the times it functioned properly, Hootsuite probably saved us around an hour of work per day, if you factor in both time required to post to various platforms and potential time spent ensuring/editing consistency between posts.
Brock Ross | TrustRadius Reviewer

Screenshots

Pricing Details

Crowdtap

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Crowdtap Editions & Modules

Additional Pricing Details

Hootsuite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hootsuite Editions & Modules

Edition
Professional$49.001
Team$129.002
Business$599.003
EnterpriseContact for Pricing
  1. per month (1 user / 10 social profiles)
  2. per month (3 users / 20 social profiles)
  3. per month (5, up to 10 users / 35 social profiles)
Additional Pricing Details
For feature comparison across our different plans, please visit: https://www.hootsuite.com/plans

Rating Summary

Likelihood to Recommend

Crowdtap
10.0
Hootsuite
8.5

Likelihood to Renew

Crowdtap
Hootsuite
8.4

Usability

Crowdtap
Hootsuite
9.1

Reliability and Availability

Crowdtap
Hootsuite
10.0

Performance

Crowdtap
Hootsuite
10.0

Support Rating

Crowdtap
10.0
Hootsuite
7.2

In-Person Training

Crowdtap
Hootsuite
6.0

Online Training

Crowdtap
Hootsuite
10.0

Implementation Rating

Crowdtap
Hootsuite
10.0

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