Crowdtap vs. Hootsuite

Crowdtap is a good application for teams that need quick feedback on new design or advertising options. They seem to have good data on the respondents and their relative fields. Many of the designs of the questions are easy to distinguish and do not overload the respondent with too many options

Incentivized

From my experience, I would say that the size of the company is a good indicator of how much resources can be dedicated to social media, and what outcomes you expect and thus want to track. SME have probably better options than Hootsuite, which might end up looking like over-engineered to just post on social networks. On the other hand, to manage different teams across different entities accros the world, with different level of access and rights, and use social media as a core part of the demand generation process, it is a great tool.

Incentivized

• Short quick interactions.
• Easy payouts.

Incentivized

• Hootsuite is excellent for viewing all your posts on every social media platform in one place
• Hootsuite is great for showing you what that post will look like with the graphic attached.
• Hootsuite is great for moving posts that need to be edited to a different day or month.
• Hootsuite is great for offering you times to post if you aren't sure at which time to post

Incentivized

• Occasional question errors.
• Occasionally run out of questions.

Incentivized

• Hootsuite is that the integration of new features can sometimes be slower than that of it's competitors.
• Is excessively expensive, even with the discounts made for buying several memberships.
• High cost, complex functionalities and few integration capabilities with CRM or BI software.

At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.

Incentivized

I think Hootsuite is a great platform for users looking to schedule their social media content. There are always differences between paid and free versions, so that could affect the overall usability for people. We are happy with the product we have and it helps save time on a daily basis.

Incentivized

Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite. Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.

Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!

Crowdtap is the easiest and most straightforward way to get quick and easy feedback for competing designs or ideas

Incentivized

I haven't had to deal with Hootsuite to know enough about its support features. All I know is it's worked for what I need when I needed it. Oh, you're asking about how I support Hootsuite? Well, lots. I don't have a bad thing to say about it really. It does what it says it does, and it does it well. I think there's some branding in there too - I knew it was good before I used it, you know?

Incentivized

We did not use in person training

Incentivized

The online training is decent; however, it takes a lot more time to search for answers to my questions. Having a training session with a live person was much more effective as they were able to quickly address the business needs I have.

• Combination of vendor and internal. The vendor bumped up our account to the Enterprise version (quite simple and easy) and then set up our organization and team structure. We then had to log in and set up team members and assign members to social media accounts. This was pretty easy to do as they have a great user interface. We simply had to drag and drop people into the correct team giving them access to specific social media accounts.

Crowdtap allows the user to provide short questions and images to get quick turnarounds for competing ideas and designs. The rewards system is useful and seems to be very competitive with other products. The questions are mostly short, however you can also create detailed multi-step questions within a campaign. Overall Crowdtap is the best in its area.

Incentivized

We selected Hootsuite due to the pricing and past experience of ease of use in the tool. We knew they could deliver an easy-to-use tool to achieve what we needed. We have a growing social media marketing team, and Hootsuite is able to make the best use of its time, allowing for a few individuals to manage most of our social communications. The positive experience over the past few years is what led us to stay with Hootsuite when evaluating other options.

Incentivized

We are only using in marketing and have been able to scale.

Incentivized

• Good interaction with employees.
• Quick feedback and turnaround.

Incentivized

• I have been able to evaluate which posts, in general, do well and figure out what types of posts to make (content)
• It's been harder however to compare on social medial platform compared to another because it's hard to duplicate a post with a new owly (I think you used to be able to) but more so, you also can't assign it a custom owly link so I can see at a glance which owly link was associated with what platform.

Incentivized