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FirstSpirt CMS vs. OpenText Content Suite Platform vs. RWS Tridion Sites

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FirstSpirt CMS

    Score7.2 out of 10
    Enterprise companies (1,001+ employees)
    FirstSpirit CMS is an enterprise Content Management platform for creating, governing, and publishing digital content across websites, applications, and other delivery channels. It combines visual authoring, developer tooling, workflow controls, and content-delivery options for organizations managing multilingual and multisite digital estates.N/A

    OpenText Content Suite Platform

    Score9 out of 10
    N/AThe OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content Suite reduces risk and empowers organizations to focus on using information to drive strategic growth and productivity.N/A

    RWS Tridion Sites

    Score9 out of 10
    N/ARWS Tridion Sites provides web content management capabilities, connecting people, processes, and information across teams, brands, and markets, to deliver impactful online experiences globally. RWS Tridion Sites' DPX platform enables the use of either traditional or headless publishing. It includes advanced features such as automated personalization, multilingual capabilities and Semantic AI. The BluePrinting® technology at the core of RWS Tridion Sites simplifies reuse and…N/A
    Pricing
    FirstSpirt CMSOpenText Content Suite PlatformRWS Tridion Sites
    Editions & Modules
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    FirstSpirt CMSOpenText Content Suite PlatformRWS Tridion Sites
    Free Trial
    NoNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    FirstSpirt CMSOpenText Content Suite PlatformRWS Tridion Sites
    Considered Multiple Products
    Rezolve Ai Limited
    No answer on this topic
    OpenText
    No answer on this topic
    RWS Group
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    16 Answers
    100%
    Would buy again
    6 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    13 Answers
    100%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    15 Answers
    100%
    Happy with the feature set
    6 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    13 Answers
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    13 Answers
    100%
    Implementation went as expected
    6 Answers
    No answers on this topic
    Features
    FirstSpirt CMSOpenText Content Suite PlatformRWS Tridion Sites
    Security
    Comparison of Security features of FirstSpirt CMS and OpenText Content Suite Platform and RWS Tridion Sites
    Feature
    FirstSpirt CMS
    8.9
    25 Ratings
    8% above category average
    OpenText Content Suite Platform
    -
    Ratings
    RWS Tridion Sites
    9.0
    9 Ratings
    9% above category average
    Role-based user permissions8.925 Ratings00 Ratings9.09 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of FirstSpirt CMS and OpenText Content Suite Platform and RWS Tridion Sites
    Feature
    FirstSpirt CMS
    8.0
    22 Ratings
    2% above category average
    OpenText Content Suite Platform
    -
    Ratings
    RWS Tridion Sites
    9.1
    8 Ratings
    15% above category average
    API7.819 Ratings00 Ratings8.36 Ratings
    Internationalization / multi-language8.120 Ratings00 Ratings10.07 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of FirstSpirt CMS and OpenText Content Suite Platform and RWS Tridion Sites
    Feature
    FirstSpirt CMS
    8.1
    27 Ratings
    3% above category average
    OpenText Content Suite Platform
    -
    Ratings
    RWS Tridion Sites
    8.5
    8 Ratings
    8% above category average
    WYSIWYG editor7.726 Ratings00 Ratings8.08 Ratings
    Code quality / cleanliness7.626 Ratings00 Ratings8.07 Ratings
    Admin section8.325 Ratings00 Ratings9.08 Ratings
    Page templates8.427 Ratings00 Ratings9.08 Ratings
    Mobile optimization / responsive design8.425 Ratings00 Ratings9.07 Ratings
    Publishing workflow8.527 Ratings00 Ratings9.08 Ratings
    Form generator7.823 Ratings00 Ratings8.33 Ratings
    Library of website themes00 Ratings00 Ratings8.24 Ratings
    Web Content Management
    Comparison of Web Content Management features of FirstSpirt CMS and OpenText Content Suite Platform and RWS Tridion Sites
    Feature
    FirstSpirt CMS
    7.9
    27 Ratings
    5% above category average
    OpenText Content Suite Platform
    -
    Ratings
    RWS Tridion Sites
    7.6
    8 Ratings
    1% above category average
    Content taxonomy7.725 Ratings00 Ratings9.07 Ratings
    SEO support8.524 Ratings00 Ratings9.06 Ratings
    Bulk management8.122 Ratings00 Ratings9.08 Ratings
    Availability / breadth of extensions7.321 Ratings00 Ratings8.35 Ratings
    Community / comment management00 Ratings00 Ratings3.03 Ratings
    Enterprise Content Management
    Comparison of Enterprise Content Management features of FirstSpirt CMS and OpenText Content Suite Platform and RWS Tridion Sites
    Feature
    FirstSpirt CMS
    -
    Ratings
    OpenText Content Suite Platform
    8.4
    7 Ratings
    4% above category average
    RWS Tridion Sites
    -
    Ratings
    Content capture & imaging00 Ratings9.07 Ratings00 Ratings
    File sync, storage & archiving00 Ratings9.07 Ratings00 Ratings
    Document management00 Ratings9.07 Ratings00 Ratings
    Records management00 Ratings8.06 Ratings00 Ratings
    Content search & retrieval00 Ratings8.07 Ratings00 Ratings
    Enterprise content collaboration00 Ratings9.07 Ratings00 Ratings
    Content publishing & creation00 Ratings8.06 Ratings00 Ratings
    Security, risk management & information governance00 Ratings8.06 Ratings00 Ratings
    Contract lifecycle management00 Ratings8.07 Ratings00 Ratings
    Automated workflows00 Ratings9.06 Ratings00 Ratings
    Artificial intelligence00 Ratings7.05 Ratings00 Ratings
    Mobile support00 Ratings9.05 Ratings00 Ratings
    Integration00 Ratings8.06 Ratings00 Ratings
    Best Alternatives
    FirstSpirt CMSOpenText Content Suite PlatformRWS Tridion Sites
    Small Businesses
    Umbraco CMS
    Score7 out of 10
    Egnyte
    Score9.3 out of 10
    Umbraco CMS
    Score7 out of 10
    Medium-sized Companies
    Square Online
    Score7.7 out of 10
    Epicor ECM
    Score7.7 out of 10
    Square Online
    Score7.7 out of 10
    Enterprises
    RWS Tridion Sites
    Score9 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    Storyblok
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    FirstSpirt CMSOpenText Content Suite PlatformRWS Tridion Sites
    Likelihood to Recommend
    8.6
    (30 ratings)
    9.0
    (9 ratings)
    9.9
    (22 ratings)
    Likelihood to Renew
    9.1
    (5 ratings)
    8.0
    (1 ratings)
    6.3
    (15 ratings)
    Usability
    8.2
    (16 ratings)
    8.0
    (2 ratings)
    8.5
    (2 ratings)
    Availability
    8.6
    (2 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.2
    (2 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.6
    (27 ratings)
    9.0
    (1 ratings)
    -
    (0 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Online Training
    8.2
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.6
    (15 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    8.2
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Product Scalability
    8.6
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    FirstSpirt CMSOpenText Content Suite PlatformRWS Tridion Sites
    Likelihood to Recommend
    Rezolve Ai Limited
    Crownpeak DXM is a great solution if you are looking for a flexible platform that allows engineers to quickly develop while also making it easy for content authors to work especially in scenarios where you need multi-language support. It is also good for scenarios where you want a cloud-based solution and are looking for just one vendor to handle hosting and offer the CMS.
    Incentivized
    Read full review
    OpenText
    Great for content management and records even for organizations whose staff are not much experienced in the technical backgrounds as it's easy to use and no previous knowledge on HTML is required. It is great for storing invoices and payment proofs and for organizations dealing with global clients for general use documents.
    Incentivized
    Read full review
    RWS Group
    Love the product and I really like how we use it for public sites. The only negative aspect is that it is just hard to find Tridion devs that understand the tool, grasp .net, react, and understand the blueprint, etc.
    Read full review
    Pros
    Rezolve Ai Limited
    • Build & manage digital experiences without dependency on your IT team
    • Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
    • Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user
    Read full review
    OpenText
    • Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
    • Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
    • The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
    • Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.
    Incentivized
    Read full review
    RWS Group
    • Makes it easy to spin up a new site quickly
    • Allows for numerous users to work on the same site without conflicting with each other's changes
    • Allows you to unpublish changes or revert to old versions if you make a mistake
    • Allows you to time publishing actions (for example, you can set it to happen overnight)
    Incentivized
    Read full review
    Cons
    Rezolve Ai Limited
    • Crownpeak moved to a web browser admin tool in 2018, which has made the admin experience much better, but there are still a couple of features missing from the browser version that won't arrive until later in 2019.
    • Integration with 3rd party digital asset management tools would be great.
    • Smoother integration with source control would be nice.
    Incentivized
    Read full review
    OpenText
    • The user interface and configurability of that interface lack a lot of flexibility and modern tools.
    • There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
    • Management of audit and content history needs to be modernized and made more dynamic and sustainable.
    Incentivized
    Read full review
    RWS Group
    • Tridion is complicated in enough ways that it makes it difficult to train new users. Therefore, we have to limit the number of people with access to the system since we have not yet implemented Workflow.
    • When something goes wrong (items fail to publish, or there is unexpected behavior with components), there is little explanation provided that would point us in the right direction to troubleshoot. As a result, content Authors and Editors have to frequently ask for IT assistance.
    Read full review
    Likelihood to Renew
    Rezolve Ai Limited
    None of our Crownpeak clients are currently thinking about replatforming.
    Read full review
    OpenText
    The staff is comfortable with it and I doubt they'd change at this point.
    Incentivized
    Read full review
    RWS Group
    I am giving this a semi-high rating because we have already got Tridion up and running and we are still in the process of moving the sites over to Tridion. It is unlikely we will be moving things to a new CMS AGAIN in the near future as the cost to get Tridion was high.
    Read full review
    Usability
    Rezolve Ai Limited
    Crownpeak DXM is a flexible easy to use CMS platform speaking to the most challenging localization scenarios. Crownpeak users have the freedom to integrate DXM platform with their existing technology at no cost. Moving from legacy systems to the Saas platform is painless and cost-effective. Extensive targeting and personalization options are something that users will benefit from.
    Incentivized
    Read full review
    OpenText
    Strong for Core Content and Records Management
    Effective for Non-Technical Users (with the right configuration)
    Incentivized
    Read full review
    RWS Group
    The editor user interface is very user friendly and in-site editing makes simple updates fast and easy. The extensibility of Tridion is a big plus and the ability to add our own options into the default Tridion interface helps us integrate with external systems. Finally, the user permissions and security system helps us deploy it within our large organization.
    Read full review
    Reliability and Availability
    Rezolve Ai Limited
    We have never encountered any issues with the availability.
    Read full review
    OpenText
    I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
    Incentivized
    Read full review
    RWS Group
    No answers on this topic
    Performance
    Rezolve Ai Limited
    Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.
    Read full review
    OpenText
    • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
    Incentivized
    Read full review
    RWS Group
    No answers on this topic
    Support Rating
    Rezolve Ai Limited
    Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.
    Incentivized
    Read full review
    OpenText
    OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
    Incentivized
    Read full review
    RWS Group
    No answers on this topic
    In-Person Training
    Rezolve Ai Limited
    We received on-site training from Crownpeak, the trainer had touched upon every possible scenario and provided great insights about the product & ease of implementation.
    Read full review
    OpenText
    No answers on this topic
    RWS Group
    No answers on this topic
    Online Training
    Rezolve Ai Limited
    My team left training with a solid understanding of how to use the product and the developer training ended with a test to ensure the ability to properly develop was learned properly. Recently, Crownpeak has added a self-paced training option which makes it extremely flexible to on-board new developers.
    Read full review
    OpenText
    No answers on this topic
    RWS Group
    No answers on this topic
    Implementation Rating
    Rezolve Ai Limited
    SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.
    Read full review
    OpenText
    No, it's pretty easy to implement and use.
    Incentivized
    Read full review
    RWS Group
    No answers on this topic
    Alternatives Considered
    Rezolve Ai Limited
    I was not at this team within my organization during the evaluation period of Crownpeak. However, my previous team used Sitecore. Crownpeak is a bit easier to use from a UI perspective and has more creative options within the tool. Sitecore's clunky UI also was a reason I found out later why we ended up using Crownpeak as our DXM.
    Incentivized
    Read full review
    OpenText
    Having used OpenText Content Suite for a long time, I can say it stands the competition. It offers many versions which is unlike many products in its category. Also, while it is not affordable, I believe the cost is justified considering what a business can achieve with this software.
    Incentivized
    Read full review
    RWS Group
    It is a nuclear missile compared to the other handguns and knives on the market today. But it also requires nuclear technicians and expertise that a handgun doesn't require. Do you need to decimate your competition and you have the investment capabilities necessary to put a nuclear missile into the sky? Then definitely do it. Especially if you need a very good multi-lingual blueprint provider like Tridion.
    Incentivized
    Read full review
    Scalability
    Rezolve Ai Limited
    In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
    Read full review
    OpenText
    No answers on this topic
    RWS Group
    No answers on this topic
    Return on Investment
    Rezolve Ai Limited
    • I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
    • It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
    • It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.
    Incentivized
    Read full review
    OpenText
    • With OpenText Content Suite, we can easily keep documents safe
    • Document collaboration is easy with OpenText
    • We can easily handle invoicing and automation thanks to features such as content capture and imaging.
    • With OpenText Content Suite, there is better file sync and archiving
    Incentivized
    Read full review
    RWS Group
    • SDL is a very complex system. Creating custom components by external vendors turned out to be expensive.
    • The learning curve is very slow, so training takes a lot of time and cost.
    • The revamped corporate site looks clean, modern, and is mobile-friendly.
    Incentivized
    Read full review
    ScreenShots