What users are saying about
24 Ratings
5 Ratings
24 Ratings
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Score 7.9 out of 100
5 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Cvent Passkey

I think passkey is a great tool and find the majority of its functions and options super helpful! I really enjoy being able to make changes and updates to my rooming list without having to contact the vendor every single time. For most use cases, it generally fits the bill.
Ivan Mejia | TrustRadius Reviewer

Revinate

• Excellent for sending out sales campaigns.• Drip email features are great.• The automations are great.• If someone outside the hotel/hospitality industry asked about Revinate, I would likely recommend a different CRM.
Tiffiny Costello | TrustRadius Reviewer

Pros

Cvent Passkey

  • On-demand info.
  • I can get info whenever I want and not rely on someone to pull a report for me.
  • I always know where I stand with hotel blocks.
  • Lifesaver.
Anne Knox, CMP, CVEP | TrustRadius Reviewer

Revinate

  • Filters all guests reviews into one place.
  • Allows us to respond to guest reviews easily.
  • Revinate has a multitude of reporting options and functionality that allow us to dig down to key areas of interest.
Stephanie MacMillan | TrustRadius Reviewer

Cons

Cvent Passkey

  • The support center for administrators (GroupMax) and the dashboard could be better. Good for beginnings, but there is a lack of detail for more advanced users.
  • The process of building a booking site could be easier/more streamlined. We sometimes have to hunt around to find where to edit information.
Anonymous | TrustRadius Reviewer

Revinate

  • The email design area is a little cumbersome at times.
  • I wish there was a way to create Landing Pages linked to automations like Mailchimp has, that I could then add to our website via HTML code or integration.
  • I wish I could integrate Revinate with Facebook Ads so I could optimize my lead gen efforts.
Tiffiny Costello | TrustRadius Reviewer

Usability

Cvent Passkey

Cvent Passkey 6.4
Based on 1 answer
I think it could be improved upon slightly, a little more intuitive and user friendly, but generally speaking, it’s already pretty good
Emily Wernet, CMP, HMCC | TrustRadius Reviewer

Revinate

No score
No answers yet
No answers on this topic

Support Rating

Cvent Passkey

Cvent Passkey 8.0
Based on 25 answers
I have not had any issues with Passkey where I needed help from the support team. The Cvent Community has been a great spot to ask questions regarding Passkey and get the answers that I needed. I think that Cvent Community has hundreds of people that have had years of experience using these different products and when I have questions, they have usually been asked in the past.
Anonymous | TrustRadius Reviewer

Revinate

No score
No answers yet
No answers on this topic

Alternatives Considered

Cvent Passkey

We haven't used any other options. We used to manage everything manually, which sucked up hundreds of hours of our employee's time and cause frustrations among some of our high profile clients who wanted to make their bookings or manage their trip on their own off-hours time instead of having to reach our employees during booking hours. They are then also able to edit their reservation and receive confirmation numbers without having to go through us. With all of the GDPR issues occurring, it's also solving a lot of trouble of collecting information and properly managing it.
Rachel Sigley-Cantalupo | TrustRadius Reviewer

Revinate

Survey Monkey pales in comparison to Revinate because of the depths Revinate has to offer. Survey Monkey is good for surface level tallying if you can get your client to fill out the surveys. But again, it is a simple survey tool wheres Revinate offers in depth analysis.
Stephanie MacMillan | TrustRadius Reviewer

Return on Investment

Cvent Passkey

  • Positive ROI: Credit Card information is easily collected for the hotel.
  • Negative ROI: It was harder for us planners to track the changes.
Bri Anguilano | TrustRadius Reviewer

Revinate

  • Our ROI with Revinate has helped us take back some of our OTA revenue, and for the first time ever, our brand.com revenue outpaced our OTA revenue, due to our email campaigns. We are a small indie hotel and this is crucial for us.
Tiffiny Costello | TrustRadius Reviewer

Screenshots

Pricing Details

Cvent Passkey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Revinate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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