69 Ratings
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Score 8.5 out of 100
14 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)

Centrify is a great solution for anyone looking to start using Office 365. It is also a great solution for anyone wanting to provide their users with an SSO solution using OAUTH, Federation, or SAML for any hosted service. If you are looking to use Centrify for MDM but you aren't using a hosted/hybrid email solution such as Office 365, there are better on-premise options that should be explored.
Aaron Mitchell | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

Gigya is a good product overall. It's great for going from "non-social" to 'highly-social" very rapidly. But as needs become more complex over time, the value starts to decrease a bit.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
8.3
SAP Customer Data Solutions (formerly Gigya)
ID-Management Access Control
CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
8.0
SAP Customer Data Solutions (formerly Gigya)
ID Management Single-Sign On (SSO)
CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
9.0
SAP Customer Data Solutions (formerly Gigya)
Multi-Factor Authentication
CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
9.0
SAP Customer Data Solutions (formerly Gigya)
Password Management
CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
8.0
SAP Customer Data Solutions (formerly Gigya)
Account Provisioning and De-provisioning
CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
8.6
SAP Customer Data Solutions (formerly Gigya)
ID Management Workflow Automation
CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
8.4
SAP Customer Data Solutions (formerly Gigya)
ID Risk Management
CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
7.4
SAP Customer Data Solutions (formerly Gigya)

Pros

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)

  • User provisioning is accurate, effective, and fully customizable.
  • Custom configuration of applications for SSO and provisioning is easy using fully customizable scripts to address your exact need.
  • The user interface is clean and easy to navigate.
  • Support is helpful and prompt.
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

  • Gigya provide a range of flexible APIs which support the development of bespoke engagement tools. They also provide out of the box engagement tools like comments and reactions.
  • Gigya's identity query tool makes it straightforward for users to query the user database using straightforward SQL queries.
  • Gigya's cloud storage is a safe and secure alternative to self-hosted databases.
Anonymous | TrustRadius Reviewer

Cons

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)

  • Occasionally, I get logged out of Gmail, sometimes in the middle of an email. I'm not sure why it happens, but I think it has something to do with timing out. Which is strange because I'm on email all day. Not sure why.
Alex Kim | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access) 10.0
Based on 2 answers
Centrify is central to creating efficiency and safety for our clients and internally. To remove it would cause a massive disturbance in the lives of our employees and our clients.
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 7 answers
It does everything we want on the technical side. I can't speak for the business die of the house, but from our point of view, the product is great.
Anonymous | TrustRadius Reviewer

Usability

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.2
Based on 6 answers
Admin panel is very clean and effective and manageable. Can't say enough good things about the UI. It's easy to use and enables to configure embeddable widgets by simply copying and pasting Java Script examples.
Anonymous | TrustRadius Reviewer

Reliability and Availability

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 12 answers
Very good across the board save for the previously mentioned commenting issues (moderation times out, unable to add to blacklist, some smaller issues)
Anonymous | TrustRadius Reviewer

Performance

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 12 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
Anonymous | TrustRadius Reviewer

Support Rating

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access) 9.0
Based on 8 answers
The support staff thus far has been very helpful. At times I feel they are driving the process forward without my intervention or constant reminder, which is nice to have in a company for a change. Most support seems to be a hassle but so far Centrify appears to treat your project as their own project.
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.6
Based on 14 answers
Fantastic support team. Very proactive. Not only do they answer questions in a timely manner, but they proactively show us whats coming in next releases. I can also share what I would like to see. They are very honest about what they can do, and what is not likely to be on the roadmap.
I never get any push-back from them about the hours of support. They are always willing to help.
They are also great about suggesting best practices that we might not have thought about. In other words, "Have you thought about doing it this way...".
Anonymous | TrustRadius Reviewer

Online Training

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.3
Based on 6 answers
We had multiple conference calls initially to get up and running. The developers had frequent status calls. But we generally didn't require much training. We have a large technical staff that didn't need much had-holding.
Anonymous | TrustRadius Reviewer

Implementation Rating

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)

No score
No answers yet
No answers on this topic

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.5
Based on 12 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
Anonymous | TrustRadius Reviewer

Alternatives Considered

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)

Centrify offered us more for our money by being more than just an SSO platform. There were several other features included such as MDM and MFA. This started other initiatives for us and felt the other solutions we evaluated would not have been able to provide.
Anonymous | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

The three names that we were given to evaluate against Gigya by our tiger team were Bitium, OneLogin, and Janrain. The last one was just too new to the game, so after a brief review, we passed. We moderately considered Bitium, but OneLogin seemed to win against them more than they lost. In the end, it came down to Gigya versus OneLogin, and we decided to go with Gigya because of the overwhelming reviews of the outstanding customer service.
Anonymous | TrustRadius Reviewer

Return on Investment

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)

  • Centrify has made the job of the administrator easier by allowing us to manage SSO and MDM all in one.
  • Centrify has made it easy for the end user by using SSO and not having to remember their passwords for multiple applications, networks, etc.
  • Centrify has made it easy for an end user to enroll their own device which in return adds their device to the corporate network and sets up corporate email on their device.
Keith Ryan | TrustRadius Reviewer

SAP Customer Data Solutions (formerly Gigya)

  • By adding Google and Facebook as social sign up options, our signups have increased by 30%
  • By seamlessly integrating Gigya and our commerce engine we are able to use personalisation facets from multiple sources
  • Gigya allows customer services a single view of our users helping them to manage accounts and unsubscribe across multiple sites and domains
Gareth Beer | TrustRadius Reviewer

Screenshots

Pricing Details

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$4*

* per user/per month

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access) Editions & Modules

Edition
Analytics$31
App Gateway$31
Endpoints$31
  1. per user/per month
Additional Pricing Details
There are multiple factors that influence price, if you would like a rough estimate of your specific use-case please contact us at https://www.centrify.com/about-us/contact.

SAP Customer Data Solutions (formerly Gigya)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP Customer Data Solutions (formerly Gigya) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
7.6
SAP Customer Data Solutions (formerly Gigya)
8.0

Likelihood to Renew

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
10.0
SAP Customer Data Solutions (formerly Gigya)
8.4

Usability

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
SAP Customer Data Solutions (formerly Gigya)
8.2

Reliability and Availability

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
SAP Customer Data Solutions (formerly Gigya)
8.4

Performance

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
SAP Customer Data Solutions (formerly Gigya)
8.4

Support Rating

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
9.0
SAP Customer Data Solutions (formerly Gigya)
8.6

In-Person Training

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
SAP Customer Data Solutions (formerly Gigya)
7.3

Online Training

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
SAP Customer Data Solutions (formerly Gigya)
7.3

Implementation Rating

CyberArk Workforce Identity (formerly Idaptive Next-Gen Access)
SAP Customer Data Solutions (formerly Gigya)
7.5

Add comparison