SolarWinds Dameware Remote Support (DRS) vs. GoToMyPC

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SolarWinds Dameware Remote Support (DRS)
Score 8.1 out of 10
N/A
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…
$276
per technician, unlimited end users
GoToMyPC
Score 8.5 out of 10
N/A
GoToMyPC is a remote administration offering from GoTo (formerly LogMeIn) with mobile deployment to work on files, programs, and networks from home or while traveling.N/A
Pricing
SolarWinds Dameware Remote Support (DRS)GoToMyPC
Editions & Modules
Dameware Mini Remote Control
$276
per technician, unlimited end users
Dameware Remote Support
$388
per technician, unlimited end-users
No answers on this topic
Offerings
Pricing Offerings
SolarWinds Dameware Remote Support (DRS)GoToMyPC
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.
More Pricing Information
Community Pulse
SolarWinds Dameware Remote Support (DRS)GoToMyPC
Considered Both Products
SolarWinds Dameware Remote Support (DRS)
Chose SolarWinds Dameware Remote Support (DRS)
We still have licenses with some competitors software for other reasons, such as large webinars. But the way that Dameware Remote Support tops all of the solutions is with all the included features to manage the network and users, active directory, software, services, and more, …
GoToMyPC

No answer on this topic

Top Pros
Top Cons
Features
SolarWinds Dameware Remote Support (DRS)GoToMyPC
Remote Administration
Comparison of Remote Administration features of Product A and Product B
SolarWinds Dameware Remote Support (DRS)
8.5
65 Ratings
3% above category average
GoToMyPC
8.9
86 Ratings
7% above category average
Screen sharing10.053 Ratings8.757 Ratings
File transfer10.050 Ratings7.669 Ratings
Instant message7.547 Ratings9.918 Ratings
Secure remote access with Smart Card authentication8.316 Ratings7.010 Ratings
Access to sleeping/powered-off computers9.035 Ratings8.541 Ratings
Over-the-Internet remote session8.048 Ratings9.671 Ratings
Initiate remote control from mobile9.025 Ratings9.245 Ratings
Remote management of servers & workstations9.258 Ratings9.045 Ratings
Remote Active Directory® management7.139 Ratings8.821 Ratings
Centralized management dashboard8.238 Ratings9.624 Ratings
Session record8.55 Ratings10.021 Ratings
Annotations7.94 Ratings8.37 Ratings
Monitoring and Alerts8.75 Ratings9.016 Ratings
Multi-platform remote control7.231 Ratings8.722 Ratings
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User Ratings
SolarWinds Dameware Remote Support (DRS)GoToMyPC
Likelihood to Recommend
8.6
(66 ratings)
9.1
(89 ratings)
Likelihood to Renew
9.0
(13 ratings)
9.1
(5 ratings)
Usability
9.0
(10 ratings)
8.7
(11 ratings)
Availability
9.0
(1 ratings)
9.1
(1 ratings)
Performance
8.5
(2 ratings)
9.1
(1 ratings)
Support Rating
5.0
(9 ratings)
9.1
(12 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
5.0
(8 ratings)
9.1
(2 ratings)
Configurability
9.5
(2 ratings)
9.1
(1 ratings)
Ease of integration
9.5
(2 ratings)
-
(0 ratings)
Product Scalability
8.0
(2 ratings)
9.1
(1 ratings)
Vendor post-sale
9.5
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.5
(2 ratings)
-
(0 ratings)
User Testimonials
SolarWinds Dameware Remote Support (DRS)GoToMyPC
Likelihood to Recommend
SolarWinds
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
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GoTo (formerly LogMeIn)
I think GoToMyPC is well-suited for any scenario I have encountered, although I only have experience using it in a small firm setting. Otherwise, for working from home and traveling or file retrieval, it has proved more than adequate. I have not encountered a scenario that I thought was less than appropriate.
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Pros
SolarWinds
  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
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GoTo (formerly LogMeIn)
  • I am able to easily access both of my home monitors on GoToMyPC by simply clicking on a slider bar.
  • I have access to all of my drives and programs as if I were sitting in my office.
  • GoToMyPC allows me to print to my office printers so I can complete paperwork and print it for my colleagues back in the office to use.
Read full review
Cons
SolarWinds
  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
Read full review
GoTo (formerly LogMeIn)
  • Transfer or copy files from the computer drive (c drive) to your active desktop file folders.
  • The ability to set your own "Time Out" too often I have to log back in if switching between computer screens.
  • Easier way to print documents to printers not connected to the computer being accessed.
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Likelihood to Renew
SolarWinds
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
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GoTo (formerly LogMeIn)
I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle
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Usability
SolarWinds
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
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GoTo (formerly LogMeIn)
Really easy to use-even if you forget your password frequently like me. The reset password feature is not cumbersome and does not require phoning Customer Service. Just a few clicks and a bit of creativity to come up with a new password. I like this "easy button" approach. Definitely recommend.
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Reliability and Availability
SolarWinds
Yes, always available.
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GoTo (formerly LogMeIn)
The availability has been excellent for me. Any issue is usually due to one of my devices becoming unconnected from the internet.
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Performance
SolarWinds
The application always seems responsive to me
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GoTo (formerly LogMeIn)
The performance is dictated by the internet connection speed. As long as I have a good connection, the performance is great. And GoToMyPC has a warning when either the host or the client has a poor connection
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Support Rating
SolarWinds
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
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GoTo (formerly LogMeIn)
I have never had to contact support. The product is so easy to use I have not needed help (yet). But if I had to contact them, I am sure they would be just as great to work with as the product itself is.
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In-Person Training
SolarWinds
It was excellent
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Online Training
SolarWinds
The videos were more than sufficient to learn the product
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Implementation Rating
SolarWinds
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
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GoTo (formerly LogMeIn)
It set up quickly and assigning log ins to various computers was simple. I don't think you need many insights into the product. It's easy to implement and easy to use. Since it's a work tool, it needs be that way. I wouldn't want the tool to have any learning curve when some of the people using it are not tech savvy. They are accessing their work computers for files or to work on apps that their remote devices might not have loaded.
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Alternatives Considered
SolarWinds
We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
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GoTo (formerly LogMeIn)
I recently started having problems with Splashtop - slow response/freezes/drops, and after troubleshooting everything
internet and hardware related, decided to check out GoToMyPC as one step
in troubleshooting. GoToMyPC has better response
time and has been more reliable. So far I am pleased with the switch with just a couple of minor matters mentioned earlier in review.
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Scalability
SolarWinds
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
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GoTo (formerly LogMeIn)
I can use it on all of my devices - even my Galaxy phone. Once you log into your device, you work on it as if you were physically in front of it. Not much complexity in that. If you can work on your own device, you can work on it through another device - even a phone.
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Return on Investment
SolarWinds
  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
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GoTo (formerly LogMeIn)
  • It's allowed me to work remotely at any time of day. I can instantly access my PC at 6 AM if we have an emergency job come it. We repair water main breaks.
  • The company owner can work from his 2nd home in another state without having to think about loss of revenue because he's not in the office.
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ScreenShots

SolarWinds Dameware Remote Support (DRS) Screenshots

Screenshot of DameWare Remote Support Management ConsoleScreenshot of Remotely Connect to Windows, Linux, and Mac OS X ComputersScreenshot of Over-the-Internet Remote Session via Secure Proxy ServerScreenshot of Connect to Remote Computers from iOS and Android Mobile Devices