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121 Ratings
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Top Rated
103 Ratings

SolarWinds Dameware Remote Support (DRS)

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121 Ratings
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Score 8.6 out of 100

GoToMyPC

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Top Rated
103 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • GoToMyPC ranks higher in 1 feature set: Remote Administration

Remote Administration

8.2

SolarWinds Dameware Remote Support (DRS)

82%
8.6

GoToMyPC

86%
SolarWinds Dameware Remote Support (DRS) ranks higher in 7/14 features

Screen sharing

10.0
100%
53 Ratings
9.5
95%
43 Ratings

File transfer

10.0
100%
50 Ratings
9.3
93%
51 Ratings

Instant message

6.9
69%
46 Ratings
10.0
100%
13 Ratings

Secure remote access with Smart Card authentication

6.2
62%
15 Ratings
7.5
75%
10 Ratings

Access to sleeping/powered-off computers

9.0
90%
35 Ratings
7.7
77%
33 Ratings

Over-the-Internet remote session

7.3
73%
47 Ratings
9.7
97%
53 Ratings

Initiate remote control from mobile

9.0
90%
25 Ratings
7.0
70%
32 Ratings

Remote management of servers & workstations

9.4
94%
57 Ratings
9.0
90%
33 Ratings

Remote Active Directory® management

6.8
68%
39 Ratings
9.9
99%
16 Ratings

Centralized management dashboard

8.1
81%
38 Ratings
9.2
92%
20 Ratings

Session record

8.5
85%
5 Ratings
9.3
93%
19 Ratings

Annotations

7.9
79%
4 Ratings
6.8
68%
6 Ratings

Monitoring and Alerts

8.7
87%
5 Ratings
8.1
81%
12 Ratings

Multi-platform remote control

7.2
72%
31 Ratings
8.1
81%
19 Ratings

Attribute Ratings

  • SolarWinds Dameware Remote Support (DRS) is rated higher in 1 area: Usability
  • GoToMyPC is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating, Implementation Rating

Likelihood to Recommend

9.2

SolarWinds Dameware Remote Support (DRS)

92%
65 Ratings
9.5

GoToMyPC

95%
65 Ratings

Likelihood to Renew

9.0

SolarWinds Dameware Remote Support (DRS)

90%
13 Ratings
9.1

GoToMyPC

91%
4 Ratings

Usability

9.0

SolarWinds Dameware Remote Support (DRS)

90%
10 Ratings
8.7

GoToMyPC

87%
9 Ratings

Availability

9.0

SolarWinds Dameware Remote Support (DRS)

90%
2 Ratings

GoToMyPC

N/A
0 Ratings

Performance

8.5

SolarWinds Dameware Remote Support (DRS)

85%
4 Ratings

GoToMyPC

N/A
0 Ratings

Support Rating

5.0

SolarWinds Dameware Remote Support (DRS)

50%
17 Ratings
7.8

GoToMyPC

78%
13 Ratings

In-Person Training

9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

GoToMyPC

N/A
0 Ratings

Online Training

9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

GoToMyPC

N/A
0 Ratings

Implementation Rating

5.0

SolarWinds Dameware Remote Support (DRS)

50%
22 Ratings
9.1

GoToMyPC

91%
1 Rating

Product Scalability

8.0

SolarWinds Dameware Remote Support (DRS)

80%
2 Ratings

GoToMyPC

N/A
0 Ratings

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
Jacob Bradley | TrustRadius Reviewer

GoToMyPC

GoToMyPC is a fantastic program that allows me to go on the road with the confidence that I can still get all of my work done. I am able to access Quickbooks to manage our accounts as well as access all of my drives and folders so I can complete paperwork and handle issues that may come up when I am away. In warmer weather, it also allows me to work from my back porch instead of sitting in my office.
Anonymous | TrustRadius Reviewer

Pros

SolarWinds Dameware Remote Support (DRS)

  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
Daniel Cogny | TrustRadius Reviewer

GoToMyPC

  • Easy to connect. Desktop shortcut connects me right away.
  • Connections are very fast. No lag hardly at all. Once in a while, it will hang for a couple of seconds but then come right back.
  • Easy to download and set up.
  • Has provided a solution so I can better serve our customers' requirements.
Anonymous | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
Anonymous | TrustRadius Reviewer

GoToMyPC

  • Transfer or copy files from the computer drive (c drive) to your active desktop file folders.
  • The ability to set your own "Time Out" too often I have to log back in if switching between computer screens.
  • Easier way to print documents to printers not connected to the computer being accessed.
Anonymous | TrustRadius Reviewer

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$276 per technician, unlimited end users

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

GoToMyPC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

GoToMyPC Editions & Modules

Additional Pricing Details

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 13 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

GoToMyPC

GoToMyPC 9.1
Based on 4 answers
I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle
Pat Biehl | TrustRadius Reviewer

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 10 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

GoToMyPC

GoToMyPC 8.7
Based on 9 answers
Really easy to use-even if you forget your password frequently like me. The reset password feature is not cumbersome and does not require phoning Customer Service. Just a few clicks and a bit of creativity to come up with a new password. I like this "easy button" approach. Definitely recommend.
Carey A. Patrick | TrustRadius Reviewer

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

GoToMyPC

No score
No answers yet
No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

GoToMyPC

No score
No answers yet
No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 5.0
Based on 17 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

GoToMyPC

GoToMyPC 7.8
Based on 13 answers
I have never had to contact support. The product is so easy to use I have not needed help (yet). But if I had to contact them, I am sure they would be just as great to work with as the product itself is.
Anonymous | TrustRadius Reviewer

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

GoToMyPC

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

GoToMyPC

No score
No answers yet
No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 5.0
Based on 22 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

GoToMyPC

GoToMyPC 9.1
Based on 1 answer
Same as for every thing else computer related, read the instructions, take your time and do not rush it.
Mark Olberding | TrustRadius Reviewer

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

GoToMyPC

I recently started having problems with Splashtop - slow response/freezes/drops, and after troubleshooting everything
internet and hardware related, decided to check out GoToMyPC as one step
in troubleshooting. GoToMyPC has better response
time and has been more reliable. So far I am pleased with the switch with just a couple of minor matters mentioned earlier in review.
Anonymous | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

GoToMyPC

No score
No answers yet
No answers on this topic

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

GoToMyPC

  • It has allowed me to access my office while away from the office and save me time and money by not stopping what I was doing and returning to the office or calling someone to stop what they were doing and solve my problem.
Philip Freedman | TrustRadius Reviewer

Screenshots

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