Dameware Remote Support vs Remote Desktop Services | TrustRadius

What users are saying about

Score 8.5 out of 10

Based on 90 reviews and ratings

Score 8.2 out of 10

Based on 50 reviews and ratings

Feature Rating Comparison

Dameware Remote Support

9.3

Remote Desktop Services

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Screen sharing

9.5

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File transfer

9.5

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Instant message

9.5

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Secure remote access with Smart Card authentication

9.0

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Access to sleeping/powered-off computers

9.2

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Over-the-Internet remote session

9.8

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Initiate remote control from mobile

8.4

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Remote management of servers & workstations

9.5

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Remote Active Directory® management

9.5

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Centralized management dashboard

8.4

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Session record

9.6

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Annotations

9.0

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Monitoring and Alerts

9.6

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Multi-platform remote control

9.8

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Pros

Desktop sharing is vital to me so I can see exactly what end users are experiencing and DameWare does this flawlessly.
File transfers are so simple with DameWare it takes all of the guess work out transferring files so even beginners could use it with confidence.
These are great tools that DameWare provides to strengthen my ability to get the job done right and get it done quickly.

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IT Systems Support/Engineer

News, Press & GazetteBroadcast Media, 501-1000 employees

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When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.

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Ho'omana Nathan Horton

IT Professional

Journal of Linguistic GeographyEducation Management, 5001-10,000 employees

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Cons

We did not find issues with DameWare.
If it could interface with our help desk system (ManageEngine), that would be the only improvement.

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IT Director

Utah Transit AuthorityHospital & Health Care, 501-1000 employees

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File movement
Reboot process
BIOS/POST display and access

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Verified User

Executive in Information Technology

Financial Services Company, 1-10 employees

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Likelihood to Renew

Dameware Remote Support 9.5

Based on 11 answers

I have had a very good experience with DameWare Remote Support. Their customer support is also top notch when first beginning to use the product.

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IT Director

Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees

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Remote Desktop Services 6.0

Based on 1 answer

No answer on this topic is available.

Usability

Dameware Remote Support 9.9

Based on 9 answers

I can't live without it.

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Verified User

Manager in Information Technology

Food & Beverages Company, 501-1000 employees

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Remote Desktop Services 8.0

Based on 1 answer

It is very useful once all the networking aspects are set up like your firewall, along with your ports

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Network Engineer

RO ConstructionConstruction, 201-500 employees

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Reliability and Availability

Dameware Remote Support 9.0

Based on 1 answer

Yes, always available.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 201-500 employees

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No score

No answers yet

No answers on this topic

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Performance

Dameware Remote Support 8.5

Based on 2 answers

I do not utilize reports.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 201-500 employees

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Remote Desktop Services 5.0

Based on 1 answer

There are some third party tools available that allow you to manage multiple connections.

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Network Engineer

RO ConstructionConstruction, 201-500 employees

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Support

Dameware Remote Support 8.9

Based on 8 answers

While, this seems like a redundant question that is asked in every module of this review. It is a good investment and the ease of use is primarily the main driving force. Like I said before, the cost savings and time management have been the assets as well. I would recommend it for any IT department

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IT Director

Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees

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No score

No answers yet

No answers on this topic

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In-Person Training

Dameware Remote Support 9.0

Based on 1 answer

It was excellent

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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No score

No answers yet

No answers on this topic

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Online Training

Dameware Remote Support 9.0

Based on 1 answer

The videos were more than sufficient to learn the product

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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No score

No answers yet

No answers on this topic

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Implementation

Dameware Remote Support 9.0

Based on 7 answers

Installed without issues for the main product

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Verified User

Manager in Information Technology

Food & Beverages Company, 501-1000 employees

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No score

No answers yet

No answers on this topic

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Alternatives Considered

We are a big supporters of SolarWinds. We do use GoTo assist as well, but considering how expensive that platform is, we really limit the use of that tool in comparison to our DameWare tool

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Chief Information Officer

Per Mar Security ServicesSecurity and Investigations, 1001-5000 employees

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I use Remote Desktop Services only and have never used other services to replace it.

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Verified User

Engineer in Information Technology

Telecommunications Company, 10,001+ employees

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Scalability

Dameware Remote Support 8.0

Based on 2 answers

You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 201-500 employees

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No score

No answers yet

No answers on this topic

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Return on Investment

This allows us to stay at our desk more, which means we can eliminate some of the walk-around time.
Users can now show us their issue alot easier than previously.

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Verified User

Manager in Information Technology

Financial Services Company, 201-500 employees

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Positive: Free
Negative: Not compatible with most of the new Windows versions

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Luigi Vecchione

Business Analyst Specialist

ICONSULTINGInformation Technology and Services, 51-200 employees

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Screenshots

See All (4) Dameware Remote Support Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Dameware Remote Support Editions & Modules

Dameware Remote Support

Edition

DameWare Remote Support

$3651

DameWare Mini Remote Control

$2591

1. per technician user

Additional Pricing Details

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Remote Desktop Services Editions & Modules

Remote Desktop Services

—

Additional Pricing Details

—

Rating Summary

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