What users are saying about
93 Ratings
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Score 8.8 out of 100
54 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Dameware Remote Support

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

Remote Desktop Services

Microsoft's Remote Desktop Services is particularly nice if you have a server license for a program and don't want to install it on everyone's machine but do want to give everyone access to the program. They can either use RDS to connect to the server, or you can set up a RemoteApp.It's also nice if you have people who work on two different workstations in two different locations. We have several people who sometimes work at one desk and sometimes in an office, so it's nice for them to be able to access one machine or the other easily without having to walk back and forth.One note, if users don't have an Active Directory account, or if you don't want to mess with putting people into various permissions groups, RDS may not be the best solution for them. This wasn't an issue for us since our organization was small enough that we could manage AD permissions and groups rather easily.
Ho'omana Nathan Horton | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Dameware Remote Support
9.2
Remote Desktop Services
Screen sharing
Dameware Remote Support
9.9
Remote Desktop Services
File transfer
Dameware Remote Support
9.9
Remote Desktop Services
Instant message
Dameware Remote Support
9.0
Remote Desktop Services
Secure remote access with Smart Card authentication
Dameware Remote Support
9.0
Remote Desktop Services
Access to sleeping/powered-off computers
Dameware Remote Support
9.2
Remote Desktop Services
Over-the-Internet remote session
Dameware Remote Support
9.3
Remote Desktop Services
Initiate remote control from mobile
Dameware Remote Support
8.9
Remote Desktop Services
Remote management of servers & workstations
Dameware Remote Support
9.9
Remote Desktop Services
Remote Active Directory® management
Dameware Remote Support
9.5
Remote Desktop Services
Centralized management dashboard
Dameware Remote Support
8.3
Remote Desktop Services
Session record
Dameware Remote Support
8.7
Remote Desktop Services
Annotations
Dameware Remote Support
7.7
Remote Desktop Services
Monitoring and Alerts
Dameware Remote Support
9.0
Remote Desktop Services
Multi-platform remote control
Dameware Remote Support
9.7
Remote Desktop Services

Pros

Dameware Remote Support

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

Remote Desktop Services

  • Remote Desktop Services does an excellent job in providing a way for our staff to be working outside the office as if they're actually sitting inside the office. As long as the staff has an internet connection and a computer, he can use Remote Desktop Services to access files on our network.
  • Remote Desktop Services also eliminates a need to have a very fast internet connection to access files on the company network. Once a Remote Desktop Service session is established, the only bandwidth it takes up is the transfer of images you see on the display. It's like surfing on the web because you are using the company server as the resource to run the applications.
  • Remote Desktop Services provides a way for users to transfer files back & forth to/from staff's offsite laptop to/from the company network . There would be times when staff forget to copy a particular file onto the laptop for a presentation. So the way to retrieve the data from the network is to establish a Remote Desktop Session and then using Windows standar copy & paste feature to transfer the file from the network onto their laptop for use.
Paul Li | TrustRadius Reviewer

Cons

Dameware Remote Support

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

Remote Desktop Services

  • No centralized management: unlike other products on the market, Remote Desktop Services in 2008r2 provides no single management console. Users are managed through a console on the connection broker, web apps are managed on a per server basis (even when those servers belong to a farm).
  • Image Management: because no use of an agent like PNTools is made, bringing up servers and adding them to the farm is inconvenient. Static IPs are a must and round-robin load balancing is really your only option with the connection broker. Updating a farm of 5+ servers becomes a chore, but still easier than updating 2000+ machines.
  • Still a very green product: while Microsoft offers a lot of the same features as the big guys, it's obvious that Remote Desktop Services is still in it's infancy and has a lot of room for growth. I have discovered and requested fixes for a number of bugs in the mobile app alone - something about the QA process for these apps seems to be lacking.
Nathan Ziehnert | TrustRadius Reviewer

Likelihood to Renew

Dameware Remote Support

Dameware Remote Support 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

Remote Desktop Services

Remote Desktop Services 6.0
Based on 1 answer
No answer on this topic is available.

Usability

Dameware Remote Support

Dameware Remote Support 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

Remote Desktop Services

Remote Desktop Services 7.0
Based on 2 answers
The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time.Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
Yes, always available.
Anonymous | TrustRadius Reviewer

Remote Desktop Services

No score
No answers yet
No answers on this topic

Performance

Dameware Remote Support

Dameware Remote Support 8.5
Based on 2 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

Remote Desktop Services

Remote Desktop Services 5.0
Based on 1 answer
There are some third party tools available that allow you to manage multiple connections.
Nathan Alandt | TrustRadius Reviewer

Support

Dameware Remote Support

Dameware Remote Support 8.9
Based on 8 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

Remote Desktop Services

Remote Desktop Services 3.0
Based on 1 answer
As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel.There is community documentation and support available on Microsoft websites, as well as community websites.
Anonymous | TrustRadius Reviewer

In-Person Training

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

Remote Desktop Services

No score
No answers yet
No answers on this topic

Online Training

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

Remote Desktop Services

No score
No answers yet
No answers on this topic

Implementation

Dameware Remote Support

Dameware Remote Support 9.0
Based on 7 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

Remote Desktop Services

No score
No answers yet
No answers on this topic

Alternatives Considered

Dameware Remote Support

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

Remote Desktop Services

We have reviewed Citrix Xen Desktop and VMware's VDI solutions. For the cost, when compared to what Remote Desktop Services can provide us there was no contest. Remote Desktop Services can provide us all the features we require with little to no cost since we are an EA customer with grandfathered eCALs! If we were going greenfield and having to buy licensing from scratch, we would look at the Citrix Xen product. Just remember that Microsoft's Remote Desktop Service is licensed from Citrix and if you can wait a few years for a current Xen feature, you can have it for free in Remote Desktop Services.
Will Smothers | TrustRadius Reviewer

Scalability

Dameware Remote Support

Dameware Remote Support 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

Remote Desktop Services

No score
No answers yet
No answers on this topic

Return on Investment

Dameware Remote Support

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

Remote Desktop Services

  • Remote Desktop Services has good impact in meeting 100 percent of the objectives laid by our Enterprise of 1000 employees.
  • Return of imvestment is measured in return of uninterrupted services and it can be termed as 100 percent
  • Remote Desktop Services had no negative impacts on the business
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Dameware Remote Support

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dameware Remote Support Editions & Modules

Edition
DameWare Remote Support$3651
DameWare Mini Remote Control$2591
  1. per technician user
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Remote Desktop Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Remote Desktop Services Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Dameware Remote Support
9.7
Remote Desktop Services
8.3

Likelihood to Renew

Dameware Remote Support
9.5
Remote Desktop Services
6.0

Usability

Dameware Remote Support
9.9
Remote Desktop Services
7.0

Reliability and Availability

Dameware Remote Support
9.0
Remote Desktop Services

Performance

Dameware Remote Support
8.5
Remote Desktop Services
5.0

Support

Dameware Remote Support
8.9
Remote Desktop Services
3.0

In-Person Training

Dameware Remote Support
9.0
Remote Desktop Services

Online Training

Dameware Remote Support
9.0
Remote Desktop Services

Implementation

Dameware Remote Support
9.0
Remote Desktop Services

Scalability

Dameware Remote Support
8.0
Remote Desktop Services

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