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120 Ratings

SolarWinds Dameware Remote Support (DRS)

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120 Ratings
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Score 8.6 out of 100
65 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Remote Administration

    8.2

    SolarWinds Dameware Remote Support (DRS)

    82%

    Remote Desktop Services

    Feature Set Not Supported
    N/A
    SolarWinds Dameware Remote Support (DRS) ranks higher in 14/14 features

    Screen sharing

    10.0
    100%
    53 Ratings
    N/A
    0 Ratings

    File transfer

    10.0
    100%
    50 Ratings
    N/A
    0 Ratings

    Instant message

    6.9
    69%
    46 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    6.3
    63%
    15 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    9.0
    90%
    35 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    7.3
    73%
    47 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    9.0
    90%
    25 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.4
    94%
    57 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    6.8
    68%
    39 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    8.1
    81%
    38 Ratings
    N/A
    0 Ratings

    Session record

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Annotations

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    7.2
    72%
    31 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SolarWinds Dameware Remote Support (DRS) is rated higher in 4 areas: Likelihood to Renew, Usability, Performance, Support Rating
    • Remote Desktop Services is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    SolarWinds Dameware Remote Support (DRS)

    92%
    65 Ratings
    10.0

    Remote Desktop Services

    100%
    14 Ratings

    Likelihood to Renew

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    13 Ratings
    6.0

    Remote Desktop Services

    60%
    1 Rating

    Usability

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    10 Ratings
    6.6

    Remote Desktop Services

    66%
    2 Ratings

    Availability

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    2 Ratings

    Remote Desktop Services

    N/A
    0 Ratings

    Performance

    8.5

    SolarWinds Dameware Remote Support (DRS)

    85%
    4 Ratings
    5.0

    Remote Desktop Services

    50%
    2 Ratings

    Support Rating

    5.0

    SolarWinds Dameware Remote Support (DRS)

    50%
    17 Ratings
    3.0

    Remote Desktop Services

    30%
    2 Ratings

    In-Person Training

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    1 Rating

    Remote Desktop Services

    N/A
    0 Ratings

    Online Training

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    1 Rating

    Remote Desktop Services

    N/A
    0 Ratings

    Implementation Rating

    5.0

    SolarWinds Dameware Remote Support (DRS)

    50%
    22 Ratings

    Remote Desktop Services

    N/A
    0 Ratings

    Product Scalability

    8.0

    SolarWinds Dameware Remote Support (DRS)

    80%
    2 Ratings

    Remote Desktop Services

    N/A
    0 Ratings

    Likelihood to Recommend

    SolarWinds Dameware Remote Support (DRS)

    I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
    Jacob Bradley | TrustRadius Reviewer

    Remote Desktop Services

    Remote Desktop services are well suited for people looking to connect to Local computers/Servers after connecting to VPN or Local Area Network. It is easy to use and performs superbly without any issues. However, it does not have support for connecting to Non-Windows-based Devices and Applications like Teamviewer beat RDP when it comes to connecting to machines outside one's network.
    Anonymous | TrustRadius Reviewer

    Pros

    SolarWinds Dameware Remote Support (DRS)

    • Troubleshooting computers remotely without the need for the user to even be around.
    • Install software that needs to be installed manually without having to travel.
    • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
    Daniel Cogny | TrustRadius Reviewer

    Remote Desktop Services

    • When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
    • You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
    • Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.
    Ho'omana Nathan Horton | TrustRadius Reviewer

    Cons

    SolarWinds Dameware Remote Support (DRS)

    • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
    • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
    Anonymous | TrustRadius Reviewer

    Remote Desktop Services

    • Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
    • Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
    • Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.
    Paul Li | TrustRadius Reviewer

    Pricing Details

    SolarWinds Dameware Remote Support (DRS)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $276 per technician, unlimited end users

    SolarWinds Dameware Remote Support (DRS) Editions & Modules

    Edition
    Dameware Remote Support$3881
    Dameware Mini Remote Control$2762
    1. per technician, unlimited end-users
    2. per technician, unlimited end users
    Additional Pricing Details
    DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

    Remote Desktop Services

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Remote Desktop Services Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 13 answers
    This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
    Brett Davis | TrustRadius Reviewer

    Remote Desktop Services

    Remote Desktop Services 6.0
    Based on 1 answer
    No answer on this topic is available.

    Usability

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 10 answers
    Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
    Jeanne Moffat | TrustRadius Reviewer

    Remote Desktop Services

    Remote Desktop Services 6.6
    Based on 2 answers
    The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time.Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 2 answers
    Yes, always available.
    Anonymous | TrustRadius Reviewer

    Remote Desktop Services

    No score
    No answers yet
    No answers on this topic

    Performance

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 8.5
    Based on 4 answers
    The application always seems responsive to me
    John Knierim | TrustRadius Reviewer

    Remote Desktop Services

    Remote Desktop Services 5.0
    Based on 2 answers
    There are some third party tools available that allow you to manage multiple connections.
    Nathan Alandt | TrustRadius Reviewer

    Support Rating

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 5.0
    Based on 17 answers
    I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
    Michael Chambers | TrustRadius Reviewer

    Remote Desktop Services

    Remote Desktop Services 3.0
    Based on 2 answers
    As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel.There is community documentation and support available on Microsoft websites, as well as community websites.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 1 answer
    It was excellent
    John Knierim | TrustRadius Reviewer

    Remote Desktop Services

    No score
    No answers yet
    No answers on this topic

    Online Training

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 1 answer
    The videos were more than sufficient to learn the product
    John Knierim | TrustRadius Reviewer

    Remote Desktop Services

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 5.0
    Based on 22 answers
    It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
    Jeanne Moffat | TrustRadius Reviewer

    Remote Desktop Services

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    SolarWinds Dameware Remote Support (DRS)

    We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
    Anonymous | TrustRadius Reviewer

    Remote Desktop Services

    We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
    Nathan Ziehnert | TrustRadius Reviewer

    Scalability

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 8.0
    Based on 2 answers
    You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
    Anonymous | TrustRadius Reviewer

    Remote Desktop Services

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    SolarWinds Dameware Remote Support (DRS)

    • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
    • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
    • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
    Marc Cummings | TrustRadius Reviewer

    Remote Desktop Services

    • Remote Desktop Services has good impact in meeting 100 percent of the objectives laid by our Enterprise of 1000 employees.
    • Return of imvestment is measured in return of uninterrupted services and it can be termed as 100 percent
    • Remote Desktop Services had no negative impacts on the business
    Anonymous | TrustRadius Reviewer

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