What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 16 reviews and ratings
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 19 reviews and ratings
Feature Set Ratings
- Darwinbox ranks higher in 11 feature sets: Human Resource Management, Payroll Management, Leave and Attendance Management, Employee Self Service, Asset Management, HR Reporting, Onboarding, Performance and Goals, Performance Management, Succession Planning, Recruiting / ATS
Human Resource Management
7.1
Darwinbox
71%
4.9
Epicor HCM
49%
Darwinbox ranks higher in 6/7 features
Darwinbox ranks higher in 6/7 features
Employee demographic data
5.4
54%
3 Ratings
5.0
50%
8 Ratings
Employment history
6.7
67%
3 Ratings
6.0
60%
8 Ratings
Job profiles and administration
7.5
75%
3 Ratings
5.0
50%
7 Ratings
Workflow for transfers, promotions, pay raises, etc.
6.7
67%
3 Ratings
4.0
40%
8 Ratings
Organizational charting
8.2
82%
3 Ratings
2.0
20%
4 Ratings
Organization and location management
8.0
80%
3 Ratings
4.0
40%
7 Ratings
Compliance data (COBRA, OSHA, etc.)
N/A
0 Ratings
8.1
81%
3 Ratings
Payroll Management
7.7
Darwinbox
77%
6.9
Epicor HCM
69%
Darwinbox ranks higher in 6/7 features
Darwinbox ranks higher in 6/7 features
Pay calculation
7.3
73%
3 Ratings
6.1
61%
3 Ratings
Support for external payroll vendors
7.7
77%
3 Ratings
7.2
72%
6 Ratings
Off-cycle/On-Demand payment
7.6
76%
3 Ratings
N/A
0 Ratings
Benefit plan administration
7.3
73%
3 Ratings
5.5
55%
6 Ratings
Salary revision and increment management
8.0
80%
3 Ratings
6.7
67%
5 Ratings
Reimbursement management
8.0
80%
3 Ratings
8.0
80%
1 Rating
Direct deposit files
N/A
0 Ratings
7.6
76%
4 Ratings
Leave and Attendance Management
8.5
Darwinbox
85%
6.3
Epicor HCM
63%
Darwinbox ranks higher in 3/3 features
Darwinbox ranks higher in 3/3 features
Approval workflow
8.3
83%
3 Ratings
6.0
60%
5 Ratings
Balance details
9.0
90%
3 Ratings
6.0
60%
6 Ratings
Annual carry-forward and encashment
8.4
84%
3 Ratings
7.0
70%
4 Ratings
Employee Self Service
7.7
Darwinbox
77%
7.4
Epicor HCM
74%
Darwinbox ranks higher in 4/5 features
Darwinbox ranks higher in 4/5 features
View and generate pay and benefit information
8.1
81%
3 Ratings
7.0
70%
6 Ratings
Update personal information
8.2
82%
3 Ratings
8.0
80%
7 Ratings
View company policy documentation
7.9
79%
3 Ratings
8.0
80%
5 Ratings
Employee recognition
7.0
70%
3 Ratings
7.0
70%
1 Rating
View job history
7.5
75%
3 Ratings
7.0
70%
5 Ratings
Asset Management
7.3
Darwinbox
73%
7.1
Epicor HCM
71%
Darwinbox ranks higher in 1/1 features
Darwinbox ranks higher in 1/1 features
Tracking of all physical assets
7.3
73%
3 Ratings
7.1
71%
3 Ratings
HR Reporting
8.3
Darwinbox
83%
6.7
Epicor HCM
67%
Darwinbox ranks higher in 3/3 features
Darwinbox ranks higher in 3/3 features
Report builder
8.5
85%
2 Ratings
7.0
70%
8 Ratings
Pre-built reports
8.0
80%
2 Ratings
7.0
70%
8 Ratings
Ability to combine HR data with external data
8.5
85%
2 Ratings
6.0
60%
7 Ratings
Onboarding
8.0
Darwinbox
80%
6.5
Epicor HCM
65%
Darwinbox ranks higher in 2/2 features
Darwinbox ranks higher in 2/2 features
New hire portal
9.0
90%
2 Ratings
7.0
70%
2 Ratings
Manager tracking tools
7.0
70%
2 Ratings
6.0
60%
2 Ratings
Performance and Goals
8.1
Darwinbox
81%
6.0
Epicor HCM
60%
Darwinbox ranks higher in 4/4 features
Darwinbox ranks higher in 4/4 features
Corporate goal setting
8.0
80%
2 Ratings
6.0
60%
2 Ratings
Individual goal setting
8.5
85%
2 Ratings
6.0
60%
3 Ratings
Line-of sight-visibility
8.0
80%
2 Ratings
6.0
60%
2 Ratings
Performance tracking
8.0
80%
2 Ratings
6.0
60%
3 Ratings
Performance Management
7.4
Darwinbox
74%
5.8
Epicor HCM
58%
Darwinbox ranks higher in 5/5 features
Darwinbox ranks higher in 5/5 features
Performance plans
8.0
80%
2 Ratings
6.0
60%
3 Ratings
Performance improvement plans
7.5
75%
2 Ratings
6.0
60%
2 Ratings
Review status tracking
7.0
70%
2 Ratings
6.0
60%
3 Ratings
Review reminders
6.5
65%
2 Ratings
6.0
60%
3 Ratings
Multiple review frequency
8.0
80%
2 Ratings
5.0
50%
2 Ratings
Succession Planning
7.7
Darwinbox
77%
6.0
Epicor HCM
60%
Darwinbox ranks higher in 4/4 features
Darwinbox ranks higher in 4/4 features
Create succession plans/pools
7.5
75%
2 Ratings
N/A
0 Ratings
Candidate ranking
8.0
80%
2 Ratings
6.5
65%
2 Ratings
Candidate search
7.5
75%
2 Ratings
5.5
55%
2 Ratings
Candidate development
8.0
80%
2 Ratings
N/A
0 Ratings
Recruiting / ATS
7.8
Darwinbox
78%
5.3
Epicor HCM
53%
Darwinbox ranks higher in 7/7 features
Darwinbox ranks higher in 7/7 features
Job Requisition Management
7.5
75%
2 Ratings
6.0
60%
3 Ratings
Company Website Posting
7.5
75%
2 Ratings
5.0
50%
2 Ratings
Publish to Social Media
8.5
85%
2 Ratings
N/A
0 Ratings
Job Search Site Posting
7.0
70%
2 Ratings
5.0
50%
1 Rating
Duplicate Candidate Prevention
7.0
70%
2 Ratings
5.0
50%
2 Ratings
Applicant Tracking
8.0
80%
2 Ratings
6.0
60%
3 Ratings
Notifications and Alerts
9.0
90%
2 Ratings
5.0
50%
3 Ratings
Attribute Ratings
- Darwinbox is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.1
Darwinbox
71%
3 Ratings
5.0
Epicor HCM
50%
11 Ratings
Likelihood to Renew
Darwinbox
N/A
0 Ratings
10.0
Epicor HCM
100%
2 Ratings
Usability
Darwinbox
N/A
0 Ratings
7.0
Epicor HCM
70%
2 Ratings
Availability
Darwinbox
N/A
0 Ratings
9.0
Epicor HCM
90%
2 Ratings
Performance
Darwinbox
N/A
0 Ratings
9.0
Epicor HCM
90%
4 Ratings
Support Rating
Darwinbox
N/A
0 Ratings
1.0
Epicor HCM
10%
8 Ratings
In-Person Training
Darwinbox
N/A
0 Ratings
10.0
Epicor HCM
100%
1 Rating
Implementation Rating
Darwinbox
N/A
0 Ratings
7.1
Epicor HCM
71%
6 Ratings
Product Scalability
Darwinbox
N/A
0 Ratings
8.6
Epicor HCM
86%
3 Ratings
Likelihood to Recommend
Darwinbox
Employees that come into work are needed to clock in to get paid for the amount of time they are working per day. They will log on to Darwinbox and clock in as soon as they can. Some will use the PTO they have available to use. HR will be able to make payroll in a timely manner for employees.
Financial Aid Advisor
The College Of Health Care ProfessionsFinancial Services, 11-50 employees
Epicor HCM
While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing.The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
Business Systems Analyst
ZOLL Medical CorporationMedical Devices, 1001-5000 employees
Pros
Darwinbox
- Employee Management - including personal details and other core HR and resourcing features e.g. time tracking, expense, payroll etc
- Workforce planning, recruitment, tracking the recruitment drives and interview statuses and updates for the potential hires at one place
- Integrated Rewards and Recognition, Performance management systems, and project and resourcing management
- Great analytics dashboard allowing the more holistic and drill down visualization as per the need
Senior Manager
AGC Networks (an Essar Group of Companies)Computer & Network Security, 5001-10,000 employees
Epicor HCM
- Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
- This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
- Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.
Controller
Mills Manufacturing CorporationDefense & Space, 51-200 employees
Cons
Darwinbox
- The app version is a bit lankier than the pc version.
- Interface customization would be great for individuals wanting to change style.
- No other real issue to improve, possibly lower the price but that's not too bad.
Financial Aid Advisor
The College Of Health Care ProfessionsFinancial Services, 11-50 employees
Epicor HCM
- Administrative set-up is a nightmare --> Set-up such as e-mail templates (routing, candidate communication, alerts) and configuring security rights for users, includes looking at list of approximately 100 fields some of which seem like duplicates. Interestingly, you may find that the field you need is missing. You'll need to create a work-around or pay Professional Services to get it set-up correctly, even though they should logically be available. Another alternative is that you need to go to an obscure task under Utilities that you've never used before so you can uncheck a box.
- Auto alerts seem like a great idea, but the set-up is limited in such a way that you will probably need a Filter SQL statement to get it the way you want. (Ex: No way on the birthday alert to simply filter to active employees. Get ready to send out over 500 alerts for ALL employees and dependents.) You can either ask someone in your IT department or again, go to Professional Services ($$$).
- Routing also seems like a great idea but if you make too many changes in the routing set-up, it errors out and doesn't allow you to submit changes. Instead you must make only a few changes, submit, then go to the task again. Efficiency is not a concern for HCM. If you have more than 5-10 routes in the system for certain tasks, this can slow down the entire routing page, making you wait between 20-40 seconds to approve and go to the next route. This will make for a fun time during your annual review process when you've got 100+ reviews routed to you.
- Epicor staff (except for customer support) are salespeople--first and foremost --> Glassdoor reviews show that Epicor "emphasizes billable hours above all else" -- we've experienced this firsthand. Most account managers, implementation and interface consultants will try get you on the phone (at a whopping $100-$300/hr) to talk about nothing and avoid delivering what you've paid them for. If they're not doing that, they may just ignore your e-mails and never get back to you.
- Unreliable customer support --> Customer support staff seems understaffed and sometimes lack technical knowledge. Not surprising considering that HCM is so convoluted and frustrating. Even the most expert support reps are stumped by questions--the system is just that confusing. Sometimes there is no resolution at all so your call is turned into a service change request. Then you cross your fingers and hope it gets addressed in the next upgrade. I submitted one support call over two months ago. It is still open. Sadly that is not out of the norm.
- Unexplainable errors in interfaces --> Payroll and benefits interfaces have been unreliable. Employee data changes are dropped with no explanation; ergo, there is no possible solution. Unless of course you want your benefits consultant to spend several hours ($$$) researching it or very, very slowly talking you through it over the phone.
- Customizations that keep on breaking and breaking and breaking --> HCM releases updates almost twice a year, with "new and improved" features. Sometimes the features don't work, as if the software was updated without any testing or foresight. You'll find that customizations you've paid for have broken inexplicably and need to be re-done. Of course you will be charged for the extra hours needed to fix the customizations.

Verified User
Administrator in Human Resources
Human Resources Company, 201-500 employeesPricing Details
Darwinbox
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Epicor HCM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Darwinbox
No score
No answers yet
No answers on this topic
Epicor HCM
Epicor HCM 10.0
Based on 2 answers
I just recently lost my job after 16 years, and purposely sought out a position where I could continue to work with HCM. I am now in a similar role to what I was in before, and can continue the same type of work and enhancements that I did at my other company.
HRIS Manager
InterSystemsComputer Software, 1001-5000 employees
Usability
Darwinbox
No score
No answers yet
No answers on this topic
Epicor HCM
Epicor HCM 7.0
Based on 2 answers
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel.Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
Business Systems Analyst
ZOLL Medical CorporationMedical Devices, 1001-5000 employees
Reliability and Availability
Darwinbox
No score
No answers yet
No answers on this topic
Epicor HCM
Epicor HCM 9.0
Based on 2 answers
The product was always available.
HRIS Manager
InterSystemsComputer Software, 1001-5000 employees
Performance
Darwinbox
No score
No answers yet
No answers on this topic
Epicor HCM
Epicor HCM 9.0
Based on 4 answers
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
HRIS Manager
InterSystemsComputer Software, 1001-5000 employees
Support Rating
Darwinbox
No score
No answers yet
No answers on this topic
Epicor HCM
Epicor HCM 1.0
Based on 8 answers
There have been a lot of issues with it at first, but we've been figuring a lot of them out on our own. Needing patches to the program though is something that I didn't expect to happen as often as it does.

Verified User
Supervisor in Other
Defense & Space Company, 51-200 employeesIn-Person Training
Darwinbox
No score
No answers yet
No answers on this topic
Epicor HCM
Epicor HCM 10.0
Based on 1 answer
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
HRIS Manager
InterSystemsComputer Software, 1001-5000 employees
Implementation Rating
Darwinbox
No score
No answers yet
No answers on this topic
Epicor HCM
Epicor HCM 7.1
Based on 6 answers
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.

Verified User
Supervisor in Other
Defense & Space Company, 51-200 employeesAlternatives Considered
Darwinbox
Darwinbox is up there with ADP in terms of quality for employers to use in such an open-level style. I personally would support the use of Darwinbox against the competition.
Financial Aid Advisor
The College Of Health Care ProfessionsFinancial Services, 11-50 employees
Epicor HCM
Epicor pales in comparison to the HRIS and report building systems listed above. Unfortunately, Epicor was implemented prior to my joining the organization. From what I was told, Epicor was chosen because of its ability to be customizable to any industry. However, what we have learned is that this isn't the whole truth. While Epicor might be able to customize to your specific industry with creating certain data fields, it still cannot function properly to meet the needs of your respective industry. For example, my industry is education. There are numerous grant propasals that we send that require specific demographic information. Consequently, when we try to run a report in Epicor, that information is never captured with accuracy which makes sending these reports for grants a herculean task, especially when these donors question our data.

Verified User
Representative in Human Resources
Education Management Company, 1001-5000 employeesScalability
Darwinbox
No score
No answers yet
No answers on this topic
Epicor HCM
Epicor HCM 8.6
Based on 3 answers
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
Business Partner, Finance and HR
PrometheusBiotechnology, 201-500 employees
Return on Investment
Darwinbox
- The ability to view the organization structure and functional structure for the entire company.
- One-stop solution for talent acquisition, payroll, leaves, reimbursements, attendance (time-sheet), holidays, etc. So I don't have to open a lot of different apps.

Verified User
Manager in Marketing
Computer Software Company, 1001-5000 employeesEpicor HCM
- I have seen customers go from a paper based system to Epicor and it allows for a much faster way to access, modify and share information, leading to reduced time chasing information around and allowing time other more pressing HR matters.
- Makes audits much easier as all items are stored in one system rather than in separate files (often times in separate locations).

Verified User
Consultant in Human Resources
Computer Software Company, 11-50 employees