What users are saying about
16 Ratings
16 Ratings
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Score 4.7 out of 100

Likelihood to Recommend

Epicor HCM

While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing.The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
Joseph Moeller | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Epicor HCM
4.9
Employee demographic data
Epicor HCM
5.0
Employment history
Epicor HCM
6.0
Job profiles and administration
Epicor HCM
5.0
Workflow for transfers, promotions, pay raises, etc.
Epicor HCM
4.0
Organizational charting
Epicor HCM
2.0
Organization and location management
Epicor HCM
4.0
Compliance data (COBRA, OSHA, etc.)
Epicor HCM
8.1

Payroll Management

Epicor HCM
6.9
Pay calculation
Epicor HCM
6.1
Support for external payroll vendors
Epicor HCM
7.2
Benefit plan administration
Epicor HCM
5.5
Direct deposit files
Epicor HCM
7.6
Salary revision and increment management
Epicor HCM
6.7
Reimbursement management
Epicor HCM
8.0

Leave and Attendance Management

Epicor HCM
6.3
Approval workflow
Epicor HCM
6.0
Balance details
Epicor HCM
6.0
Annual carry-forward and encashment
Epicor HCM
7.0

Employee Self Service

Epicor HCM
7.4
View and generate pay and benefit information
Epicor HCM
7.0
Update personal information
Epicor HCM
8.0
View company policy documentation
Epicor HCM
8.0
Employee recognition
Epicor HCM
7.0
View job history
Epicor HCM
7.0

Asset Management

Epicor HCM
7.1
Tracking of all physical assets
Epicor HCM
7.1

HR Reporting

Epicor HCM
6.7
Report builder
Epicor HCM
7.0
Pre-built reports
Epicor HCM
7.0
Ability to combine HR data with external data
Epicor HCM
6.0

Onboarding

Epicor HCM
6.5
New hire portal
Epicor HCM
7.0
Manager tracking tools
Epicor HCM
6.0

Performance and Goals

Epicor HCM
6.0
Corporate goal setting
Epicor HCM
6.0
Individual goal setting
Epicor HCM
6.0
Line-of sight-visibility
Epicor HCM
6.0
Performance tracking
Epicor HCM
6.0

Performance Management

Epicor HCM
5.8
Performance plans
Epicor HCM
6.0
Performance improvement plans
Epicor HCM
6.0
Review status tracking
Epicor HCM
6.0
Review reminders
Epicor HCM
6.0
Multiple review frequency
Epicor HCM
5.0

Succession Planning

Epicor HCM
6.0
Candidate ranking
Epicor HCM
6.5
Candidate search
Epicor HCM
5.5

Recruiting / ATS

Epicor HCM
5.3
Job Requisition Management
Epicor HCM
6.0
Company Website Posting
Epicor HCM
5.0
Job Search Site Posting
Epicor HCM
5.0
Duplicate Candidate Prevention
Epicor HCM
5.0
Applicant Tracking
Epicor HCM
6.0
Notifications and Alerts
Epicor HCM
5.0

Pros

Epicor HCM

  • Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
  • This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
  • Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.
Cheryl Atkins | TrustRadius Reviewer

Cons

Epicor HCM

  • Administrative set-up is a nightmare --> Set-up such as e-mail templates (routing, candidate communication, alerts) and configuring security rights for users, includes looking at list of approximately 100 fields some of which seem like duplicates. Interestingly, you may find that the field you need is missing. You'll need to create a work-around or pay Professional Services to get it set-up correctly, even though they should logically be available. Another alternative is that you need to go to an obscure task under Utilities that you've never used before so you can uncheck a box.
  • Auto alerts seem like a great idea, but the set-up is limited in such a way that you will probably need a Filter SQL statement to get it the way you want. (Ex: No way on the birthday alert to simply filter to active employees. Get ready to send out over 500 alerts for ALL employees and dependents.) You can either ask someone in your IT department or again, go to Professional Services ($$$).
  • Routing also seems like a great idea but if you make too many changes in the routing set-up, it errors out and doesn't allow you to submit changes. Instead you must make only a few changes, submit, then go to the task again. Efficiency is not a concern for HCM. If you have more than 5-10 routes in the system for certain tasks, this can slow down the entire routing page, making you wait between 20-40 seconds to approve and go to the next route. This will make for a fun time during your annual review process when you've got 100+ reviews routed to you.
  • Epicor staff (except for customer support) are salespeople--first and foremost --> Glassdoor reviews show that Epicor "emphasizes billable hours above all else" -- we've experienced this firsthand. Most account managers, implementation and interface consultants will try get you on the phone (at a whopping $100-$300/hr) to talk about nothing and avoid delivering what you've paid them for. If they're not doing that, they may just ignore your e-mails and never get back to you.
  • Unreliable customer support --> Customer support staff seems understaffed and sometimes lack technical knowledge. Not surprising considering that HCM is so convoluted and frustrating. Even the most expert support reps are stumped by questions--the system is just that confusing. Sometimes there is no resolution at all so your call is turned into a service change request. Then you cross your fingers and hope it gets addressed in the next upgrade. I submitted one support call over two months ago. It is still open. Sadly that is not out of the norm.
  • Unexplainable errors in interfaces --> Payroll and benefits interfaces have been unreliable. Employee data changes are dropped with no explanation; ergo, there is no possible solution. Unless of course you want your benefits consultant to spend several hours ($$$) researching it or very, very slowly talking you through it over the phone.
  • Customizations that keep on breaking and breaking and breaking --> HCM releases updates almost twice a year, with "new and improved" features. Sometimes the features don't work, as if the software was updated without any testing or foresight. You'll find that customizations you've paid for have broken inexplicably and need to be re-done. Of course you will be charged for the extra hours needed to fix the customizations.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Epicor HCM

Epicor HCM 10.0
Based on 2 answers
I just recently lost my job after 16 years, and purposely sought out a position where I could continue to work with HCM. I am now in a similar role to what I was in before, and can continue the same type of work and enhancements that I did at my other company.
Amy Stuart, HRIP | TrustRadius Reviewer

Usability

Epicor HCM

Epicor HCM 7.0
Based on 2 answers
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel.Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
Joseph Moeller | TrustRadius Reviewer

Reliability and Availability

Epicor HCM

Epicor HCM 9.0
Based on 1 answer
The product was always available.
Amy Stuart, HRIP | TrustRadius Reviewer

Performance

Epicor HCM

Epicor HCM 9.0
Based on 2 answers
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
Amy Stuart, HRIP | TrustRadius Reviewer

Support

Epicor HCM

Epicor HCM 1.0
Based on 4 answers
There have been a lot of issues with it at first, but we've been figuring a lot of them out on our own. Needing patches to the program though is something that I didn't expect to happen as often as it does.
Anonymous | TrustRadius Reviewer

In-Person Training

Epicor HCM

Epicor HCM 10.0
Based on 1 answer
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
Amy Stuart, HRIP | TrustRadius Reviewer

Implementation

Epicor HCM

Epicor HCM 7.1
Based on 2 answers
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Epicor HCM

Epicor pales in comparison to the HRIS and report building systems listed above. Unfortunately, Epicor was implemented prior to my joining the organization. From what I was told, Epicor was chosen because of its ability to be customizable to any industry. However, what we have learned is that this isn't the whole truth. While Epicor might be able to customize to your specific industry with creating certain data fields, it still cannot function properly to meet the needs of your respective industry. For example, my industry is education. There are numerous grant propasals that we send that require specific demographic information. Consequently, when we try to run a report in Epicor, that information is never captured with accuracy which makes sending these reports for grants a herculean task, especially when these donors question our data.
Anonymous | TrustRadius Reviewer

Scalability

Epicor HCM

Epicor HCM 8.6
Based on 3 answers
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
Gary Siebenlist | TrustRadius Reviewer

Return on Investment

Epicor HCM

  • I have seen customers go from a paper based system to Epicor and it allows for a much faster way to access, modify and share information, leading to reduced time chasing information around and allowing time other more pressing HR matters.
  • Makes audits much easier as all items are stored in one system rather than in separate files (often times in separate locations).
Anonymous | TrustRadius Reviewer

Pricing Details

Epicor HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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