What users are saying about

Epicor HCM

14 Ratings

Epicor HCM

14 Ratings
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Score 7 out of 101

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Likelihood to Recommend

Epicor HCM

While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing.The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
Joseph Moeller profile photo

Feature Rating Comparison

Human Resource Management

Epicor HCM
6.5
Employee demographic data
Epicor HCM
7.0
Employment history
Epicor HCM
6.5
Job profiles and administration
Epicor HCM
7.1
Workflow for transfers, promotions, pay raises, etc.
Epicor HCM
6.1
Organizational charting
Epicor HCM
3.7
Organization and location management
Epicor HCM
6.9
Compliance data (COBRA, OSHA, etc.)
Epicor HCM
8.1

Payroll Management

Epicor HCM
6.9
Pay calculation
Epicor HCM
6.1
Support for external payroll vendors
Epicor HCM
7.2
Benefit plan administration
Epicor HCM
5.5
Direct deposit files
Epicor HCM
7.6
Salary revision and increment management
Epicor HCM
6.7
Reimbursement management
Epicor HCM
8.0

Leave and Attendance Management

Epicor HCM
6.5
Approval workflow
Epicor HCM
8.2
Balance details
Epicor HCM
4.4
Annual carry-forward and encashment
Epicor HCM
7.0

Employee Self Service

Epicor HCM
7.3
View and generate pay and benefit information
Epicor HCM
7.0
Update personal information
Epicor HCM
5.9
View company policy documentation
Epicor HCM
9.9
View job history
Epicor HCM
6.4

Asset Management

Epicor HCM
7.1
Tracking of all physical assets
Epicor HCM
7.1

HR Reporting

Epicor HCM
4.7
Report builder
Epicor HCM
5.6
Pre-built reports
Epicor HCM
3.4
Ability to combine HR data with external data
Epicor HCM
5.0

Onboarding

Epicor HCM
6.0
New hire portal
Epicor HCM
4.0
Manager tracking tools
Epicor HCM
8.0

Performance and Goals

Epicor HCM
5.4
Corporate goal setting
Epicor HCM
1.0
Individual goal setting
Epicor HCM
7.4
Line-of sight-visibility
Epicor HCM
7.0
Performance tracking
Epicor HCM
6.3

Performance Management

Epicor HCM
5.4
Performance plans
Epicor HCM
6.4
Performance improvement plans
Epicor HCM
1.0
Review status tracking
Epicor HCM
4.5
Review reminders
Epicor HCM
7.2
Multiple review frequency
Epicor HCM
8.0

Succession Planning

Epicor HCM
6.0
Candidate ranking
Epicor HCM
6.5
Candidate search
Epicor HCM
5.5

Recruiting / ATS

Epicor HCM
8.1
Job Requisition Management
Epicor HCM
8.1
Company Website Posting
Epicor HCM
9.0
Duplicate Candidate Prevention
Epicor HCM
9.0
Applicant Tracking
Epicor HCM
7.3
Notifications and Alerts
Epicor HCM
7.2

Pros

  • The database relational structure and schema. Spending several years as a database engineer, I appreciate the normalized design of the underlying database structure. I feel that when compared with many other information systems, Epicor HCM is a model that I frequently reference to other people as an example of a "properly built" database schema.
  • The out of the box customization tools. Although they do not always work as well as intended, HCM is a product that understands that every business runs a little differently. The ability to rename fields and manipulate variables using tasks in the front-end interface does allow for some easier tailoring of the out of the box processes to terms that our business users were familiar with (resource editor, global variable editor). The task editor also provides good promise to be a tool to customize the interface to see what you want to see on the form. However, this is somewhat limited in potential and is subject to frequent bugs as of 5.8. Customization of menu items and menu tabs on the main menu is possible, which is a perk, but can be a bit confusing when compared to other systems. Some bugs required manipulation through the database in order to get them to fall into place properly.
  • The ease of use. Once properly oriented with the product, adept computer users should have no problem navigating through the main page and flowing through the steps to complete maintenance on records or enter personnel actions, etc.
  • Configurability. Because of the database structure, code tables and data tables allowed us to enter data that matches our business model and properly maintain the personnel information in the way we found suited us best.
Joseph Moeller profile photo

Cons

  • I would like to see better quality of first line support staff. Many times they are not able to answer questions about the product and escallation is required to find a person with knowledge to resolve problems.
  • Upgrades rarely go smoothly. Usually we find bugs and have to get patched versions before we can upgrade our live system.
  • Standard reports do not cover most requirements so custom report development is usually needed.
Gary Siebenlist profile photo

Likelihood to Renew

Epicor HCM10.0
Based on 2 answers
I don't use it as a user, I implement it for clients as an outside consultant partner.
No photo available

Usability

Epicor HCM7.0
Based on 2 answers
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel.Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
Joseph Moeller profile photo

Reliability and Availability

Epicor HCM9.0
Based on 1 answer
The product was always available.
Amy Stuart, HRIP profile photo

Performance

Epicor HCM9.0
Based on 2 answers
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
Amy Stuart, HRIP profile photo

Support

Epicor HCM8.0
Based on 3 answers
I have had to contact support a few times since we have been using the software. I have always gotten very timely responses and have never had a time when they either could not help me or were not responsive.
Cheryl Atkins profile photo

In-Person Training

Epicor HCM10.0
Based on 1 answer
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
Amy Stuart, HRIP profile photo

Implementation

Epicor HCM7.1
Based on 2 answers
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
No photo available

Alternatives Considered

We thought Epicor HCM could offer us more functionality. Which they in theory they can, but the administration and maintenance has been more trouble than it's worth
No photo available

Scalability

Epicor HCM8.6
Based on 3 answers
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
Gary Siebenlist profile photo

Return on Investment

  • We have been able to reduce our HR administration overhead by extending the software with interfaces and automated alerts/routing.
  • Our employees are using the employee self service portal to update their personal information and answer questions without the need to contact HR.
  • Managers are able to find information about their employees without HR involvement
  • Custom reports have reduced the need to maintain information in off-line Excel files
Gary Siebenlist profile photo

Pricing Details

Epicor HCM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details