What users are saying about

Epicor HCM

14 Ratings

Epicor HCM

14 Ratings
Score 7 out of 101

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Likelihood to Recommend

Epicor HCM

The single most important factor in our selection was that the software would integrate into our shop floor data collection so we would not have to maintain two employee databases. We are able to set up new employees in Open4 and the shop employee record in Vantage is then populated during that process. There is no duplicate entry to be done.It is important that the system be used properly and the user interface is an important part of that. Because this system allows the menu to be configured by user it greatly reduces the time it takes to train users in the system. There is no need to skip over menu items that are not used by the particular employee being trained. Their menu only displays the menu items they are required to use.Tax tables updates are provided timely and can be downloaded and applied without the need for assistance from tech support. An email notification is sent out from Epicor support when an update is available and I can download and apply them at my convenience.

Feature Rating Comparison

Human Resource Management

Epicor HCM
6.5
Employee demographic data
Epicor HCM
7.0
Employment history
Epicor HCM
6.5
Job profiles and administration
Epicor HCM
7.1
Workflow for transfers, promotions, pay raises, etc.
Epicor HCM
6.1
Organizational charting
Epicor HCM
3.7
Organization and location management
Epicor HCM
6.9
Compliance data (COBRA, OSHA, etc.)
Epicor HCM
8.1

Payroll Management

Epicor HCM
6.9
Pay calculation
Epicor HCM
6.1
Support for external payroll vendors
Epicor HCM
7.2
Benefit plan administration
Epicor HCM
5.5
Direct deposit files
Epicor HCM
7.6
Salary revision and increment management
Epicor HCM
6.7
Reimbursement management
Epicor HCM
8.0

Leave and Attendance Management

Epicor HCM
6.5
Approval workflow
Epicor HCM
8.2
Balance details
Epicor HCM
4.4
Annual carry-forward and encashment
Epicor HCM
7.0

Employee Self Service

Epicor HCM
7.3
View and generate pay and benefit information
Epicor HCM
7.0
Update personal information
Epicor HCM
5.9
View company policy documentation
Epicor HCM
9.9
View job history
Epicor HCM
6.4

Asset Management

Epicor HCM
7.1
Tracking of all physical assets
Epicor HCM
7.1

HR Reporting

Epicor HCM
4.7
Report builder
Epicor HCM
5.6
Pre-built reports
Epicor HCM
3.4
Ability to combine HR data with external data
Epicor HCM
5.0

Onboarding

Epicor HCM
6.0
New hire portal
Epicor HCM
4.0
Manager tracking tools
Epicor HCM
8.0

Performance and Goals

Epicor HCM
5.4
Corporate goal setting
Epicor HCM
1.0
Individual goal setting
Epicor HCM
7.4
Line-of sight-visibility
Epicor HCM
7.0
Performance tracking
Epicor HCM
6.3

Performance Management

Epicor HCM
5.4
Performance plans
Epicor HCM
6.4
Performance improvement plans
Epicor HCM
1.0
Review status tracking
Epicor HCM
4.5
Review reminders
Epicor HCM
7.2
Multiple review frequency
Epicor HCM
8.0

Succession Planning

Epicor HCM
6.0
Candidate ranking
Epicor HCM
6.5
Candidate search
Epicor HCM
5.5

Recruiting / ATS

Epicor HCM
8.1
Job Requisition Management
Epicor HCM
8.1
Company Website Posting
Epicor HCM
9.0
Duplicate Candidate Prevention
Epicor HCM
9.0
Applicant Tracking
Epicor HCM
7.3
Notifications and Alerts
Epicor HCM
7.2

Pros

  • Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
  • This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
  • Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.

Cons

  • There has been little or no investment in development/upgrades in this product for 4 years.
  • The overall interface is very dated, not user friendly and clunky. The time-off interface is so confusing that employees have a difficult time just trying to figure out what their time-off balance is. We typically field 5 questions a week about time-off. This is frustrating to both employees and HR staff.
  • The open enrollment module is out dated to say the least. We have a 5 page document and instructional video on submitting elections for open enrollment but we still have a 50% rate of employees who "think" they completed the process, but did not. It takes about 40 hours of follow-up (emails and phone calls) to ensure elections have been submitted correctly.
  • In general, Epicor HCM is grossly understaffed. It takes at least 3-weeks to get on a calendar for an interface developer.

Likelihood to Renew

Epicor HCM10.0
Based on 2 answers
I don't use it as a user, I implement it for clients as an outside consultant partner.

Usability

Epicor HCM7.0
Based on 2 answers
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel.Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.

Reliability and Availability

Epicor HCM9.0
Based on 1 answer
The product was always available.

Performance

Epicor HCM9.0
Based on 2 answers
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.

Support

Epicor HCM8.0
Based on 3 answers
I have had to contact support a few times since we have been using the software. I have always gotten very timely responses and have never had a time when they either could not help me or were not responsive.

In-Person Training

Epicor HCM10.0
Based on 1 answer
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.

Implementation

Epicor HCM7.1
Based on 2 answers
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.

Alternatives Considered

Epicor pales in comparison to the HRIS and report building systems listed above. Unfortunately, Epicor was implemented prior to my joining the organization. From what I was told, Epicor was chosen because of its ability to be customizable to any industry. However, what we have learned is that this isn't the whole truth. While Epicor might be able to customize to your specific industry with creating certain data fields, it still cannot function properly to meet the needs of your respective industry. For example, my industry is education. There are numerous grant propasals that we send that require specific demographic information. Consequently, when we try to run a report in Epicor, that information is never captured with accuracy which makes sending these reports for grants a herculean task, especially when these donors question our data.

Scalability

Epicor HCM8.6
Based on 3 answers
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.

Return on Investment

  • Epicor HCM overall has had a strong positive affect on the speed at which HR actions are completed and improves the quality of the data being maintained. Routing actions for approvals and electronic notifications, which are new features above our previous electronic system are harder to lose than paper.
  • Epicor HCM professional services experience has been hit and miss, but all in all, mostly negative. Throughout our implementation, Epicor has had a few personnel assigned and reassigned to our project. Our problems frequently needed to be escalated, and disturbing periods were communication was not available by key Epicor project members led to a disheartening experience. A lot of configuration by professional services experts and consultants of Epicor needed to be completely redone, leading to incorrect payouts for benefit deductions and costing the company significant loses that could not be refunded without legal action. These were not pursued, but the diligence and expertise with which these services were carried out were very disappointing.

Pricing Details

Epicor HCM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details