What users are saying about
15 Ratings
15 Ratings
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Score 4.6 out of 101

Likelihood to Recommend

Epicor HCM

While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing.The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
Joseph Moeller profile photo

Feature Rating Comparison

Human Resource Management

Epicor HCM
6.5
Employee demographic data
Epicor HCM
7.0
Employment history
Epicor HCM
6.5
Job profiles and administration
Epicor HCM
7.1
Workflow for transfers, promotions, pay raises, etc.
Epicor HCM
6.1
Organizational charting
Epicor HCM
3.7
Organization and location management
Epicor HCM
6.9
Compliance data (COBRA, OSHA, etc.)
Epicor HCM
8.1

Payroll Management

Epicor HCM
6.9
Pay calculation
Epicor HCM
6.1
Support for external payroll vendors
Epicor HCM
7.2
Benefit plan administration
Epicor HCM
5.5
Direct deposit files
Epicor HCM
7.6
Salary revision and increment management
Epicor HCM
6.7
Reimbursement management
Epicor HCM
8.0

Leave and Attendance Management

Epicor HCM
6.5
Approval workflow
Epicor HCM
8.3
Balance details
Epicor HCM
4.4
Annual carry-forward and encashment
Epicor HCM
7.0

Employee Self Service

Epicor HCM
7.3
View and generate pay and benefit information
Epicor HCM
7.0
Update personal information
Epicor HCM
5.9
View company policy documentation
Epicor HCM
9.9
View job history
Epicor HCM
6.4

Asset Management

Epicor HCM
7.1
Tracking of all physical assets
Epicor HCM
7.1

HR Reporting

Epicor HCM
4.7
Report builder
Epicor HCM
5.6
Pre-built reports
Epicor HCM
3.4
Ability to combine HR data with external data
Epicor HCM
5.0

Onboarding

Epicor HCM
6.0
New hire portal
Epicor HCM
4.0
Manager tracking tools
Epicor HCM
8.0

Performance and Goals

Epicor HCM
5.4
Corporate goal setting
Epicor HCM
1.0
Individual goal setting
Epicor HCM
7.4
Line-of sight-visibility
Epicor HCM
7.0
Performance tracking
Epicor HCM
6.3

Performance Management

Epicor HCM
5.4
Performance plans
Epicor HCM
6.4
Performance improvement plans
Epicor HCM
1.0
Review status tracking
Epicor HCM
4.5
Review reminders
Epicor HCM
7.2
Multiple review frequency
Epicor HCM
8.0

Succession Planning

Epicor HCM
6.0
Candidate ranking
Epicor HCM
6.5
Candidate search
Epicor HCM
5.5

Recruiting / ATS

Epicor HCM
8.1
Job Requisition Management
Epicor HCM
8.1
Company Website Posting
Epicor HCM
9.0
Duplicate Candidate Prevention
Epicor HCM
9.0
Applicant Tracking
Epicor HCM
7.3
Notifications and Alerts
Epicor HCM
7.2

Pros

Epicor HCM

  • Lots of room for configuration such as routing, auto-alerts, training competencies, FMLA tracking, security rights, etc... But good luck getting those set-up.
No photo available

Cons

Epicor HCM

  • There has been little or no investment in development/upgrades in this product for 4 years.
  • The overall interface is very dated, not user friendly and clunky. The time-off interface is so confusing that employees have a difficult time just trying to figure out what their time-off balance is. We typically field 5 questions a week about time-off. This is frustrating to both employees and HR staff.
  • The open enrollment module is out dated to say the least. We have a 5 page document and instructional video on submitting elections for open enrollment but we still have a 50% rate of employees who "think" they completed the process, but did not. It takes about 40 hours of follow-up (emails and phone calls) to ensure elections have been submitted correctly.
  • In general, Epicor HCM is grossly understaffed. It takes at least 3-weeks to get on a calendar for an interface developer.
No photo available

Likelihood to Renew

Epicor HCM

Epicor HCM 10.0
Based on 2 answers
I don't use it as a user, I implement it for clients as an outside consultant partner.
No photo available

Usability

Epicor HCM

Epicor HCM 7.0
Based on 2 answers
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel.Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
Joseph Moeller profile photo

Reliability and Availability

Epicor HCM

Epicor HCM 9.0
Based on 1 answer
The product was always available.
Amy Stuart, HRIP profile photo

Performance

Epicor HCM

Epicor HCM 9.0
Based on 2 answers
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
Amy Stuart, HRIP profile photo

Support

Epicor HCM

Epicor HCM 8.0
Based on 3 answers
I have had to contact support a few times since we have been using the software. I have always gotten very timely responses and have never had a time when they either could not help me or were not responsive.
Cheryl Atkins profile photo

In-Person Training

Epicor HCM

Epicor HCM 10.0
Based on 1 answer
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
Amy Stuart, HRIP profile photo

Implementation

Epicor HCM

Epicor HCM 7.1
Based on 2 answers
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
No photo available

Alternatives Considered

Epicor HCM

iVantage/Epicor HCM (at the time of our purchase Epicor was in the process of acquiring iVantage from Spectrum HR ) met most of our expectations in term of system functionality, user experience, ability to customize the application, integration with other systems and allowed us to stay within the implementation budget.We reviewed a number of other applications. All functionality being equal, we looked at the end-user experience and the long term cost of maintaining the application (annual maintenance cost, professional services, license cost etc)
No photo available

Scalability

Epicor HCM

Epicor HCM 8.6
Based on 3 answers
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
Gary Siebenlist profile photo

Return on Investment

Epicor HCM

  • Epicor HCM overall has had a strong positive affect on the speed at which HR actions are completed and improves the quality of the data being maintained. Routing actions for approvals and electronic notifications, which are new features above our previous electronic system are harder to lose than paper.
  • Epicor HCM professional services experience has been hit and miss, but all in all, mostly negative. Throughout our implementation, Epicor has had a few personnel assigned and reassigned to our project. Our problems frequently needed to be escalated, and disturbing periods were communication was not available by key Epicor project members led to a disheartening experience. A lot of configuration by professional services experts and consultants of Epicor needed to be completely redone, leading to incorrect payouts for benefit deductions and costing the company significant loses that could not be refunded without legal action. These were not pursued, but the diligence and expertise with which these services were carried out were very disappointing.
Joseph Moeller profile photo

Pricing Details

Epicor HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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