Datadog vs PRTG | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 101 reviews and ratings

Score 8.7 out of 10

Based on 149 reviews and ratings

Feature Rating Comparison

Datadog

PRTG

Automated network device discovery

Network monitoring

Baseline threshold calculation

Alerts

Network capacity planning

Packet capture analysis

Network mapping

Customizable reports

Wireless infrastructure monitoring

Hardware health monitoring

Pros

APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
Lightweight agent on hosts

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Anthony Zappala

ServiceNow Lead Engineer/Architect

WayfairInformation Technology and Services, 10,001+ employees

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Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
I really liked how easy it was to add alerts by SMS. So easy to setup.
I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.

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Director of IT

BLDD ARCHITECTS INCArchitecture & Planning, 51-200 employees

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Cons

User interface could be improved in some areas, looking for host information and the agent install link takes a bit of time.
Configuration of the agent is generally done via a config file which is a pro and a con. It would be nice to have some UI to configure various agent options.
Billing isn't entirely straightforward, they could use more reports to figure out the source of your monthly costs.

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Kevin Van Heusen

Software Architect

SpringAheadInternet, 51-200 employees

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The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.

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Verified User

Administrator in Information Technology

Telecommunications Company, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

PRTG 10.0

Based on 2 answers

It is now an essential tool for monitoring and maintaining the health of our network and systems.

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Verified User

Director in Information Technology

Higher Education Company, 201-500 employees

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Usability

Datadog 10.0

Based on 1 answer

The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 501-1000 employees

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PRTG 9.0

Based on 1 answer

The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.

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Verified User

Administrator in Information Technology

Information Technology and Services Company, 1001-5000 employees

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Support Rating

Datadog 8.4

Based on 12 answers

Our experience working with their support found them to be helpful and quick to respond. Also, as many of their integrations are open source, improvements we desired could be tracked and even driven by us. Their documentation is excellent and makes integrating their tooling simple and makes standing up monitoring for new application a quick and painless process.

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Verified User

Professional in Information Technology

Human Resources Company, 51-200 employees

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PRTG 8.6

Based on 28 answers

I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.

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Verified User

Engineer in Information Technology

Investment Management Company, 51-200 employees

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Alternatives Considered

New Relic APM is a great application performance monitoring tool, but the agent was producing an increased load on our system compared to Datadog. Datadog also gives the flexibility of going outside of the boundaries of the application and looking at system performance as well, which can have a large impact on application performance.

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Senior Security Engineer

TealiumMarketing and Advertising, 201-500 employees

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Nagios and Icinga (which is itself a fork from Nagios) are decent enough solutions for free, being open source. They do take more to set up and maintain, with quite a lot of manual work and agent installs in some cases. So in comparison with PRTG, they require more labor, but PRTG requires more capital. I also feel like PRTG is more robust, and stable; it's never crashed or required a complete reinstall, which I've definitely had to do with Icinga in the past.PRTG runs on Windows, while the other two are Linux. That only matters if you're more familiar with one or the other, of course, but it does take more to set up a LAMP server sometimes.

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Technical Administrator

New Hampshire Retirement SystemGovernment Administration, 51-200 employees

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Return on Investment

One of our critical production databases went down a couple of weeks back. Just because we had the Datadog monitoring enabled for that database, Datadog sent the alerts to PagerDuty and we were instantly notified via pager and email alert. We could act right away and bring up the database within a few mins.
Ability to create custom screenboards have allowed us to track the critical and warning alerts in front of our eyes all the time

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Rajeshh Raghavan

Systems Analyst, Engineering

Dreamworks AnimationEntertainment, 1001-5000 employees

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Given us a nice, controlled, ringed-fence portal to deliver to customers for them to view monitoring on the services we sell them.
Given us plenty of metrics to allow us to measure SLA's and OLA's.
Given us the tools to deploy proactive measures for service outages.

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Service Level Compliance Manager

TasmaNet Pty LtdInformation Technology and Services, 11-50 employees

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Screenshots

See All (7) Datadog Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

Datadog Editions & Modules

On-premise Edition

Infrastructure	$15.00¹
Log Management	$1.27²
APM	$31.00³

Per Host Per Month
Per Million Log Events
Per Host Per Month

SaaS Edition

Free	$0¹
Standard	$15/host²
Enterprise	Custom³

Up to 5 hosts
Up to 500 hosts
500+ hosts

Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

PRTG Editions & Modules

Edition

PRTG 500	$1,750¹
PRTG 1,000	$3,200¹
PRTG 2,500	$6,500¹
PRTG 5,000	$11,500¹
PRTG XL 1	$15,500¹
PRTG Enterprise	Custom Pricing²

perpetual license
subscription license

Additional Pricing Details

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Rating Summary

Datadog

PRTG

Datadog

PRTG

Datadog

PRTG

Datadog

PRTG

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