150 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 150 reviews and ratings
Top Rated
178 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 178 reviews and ratings
Feature Set Ratings
Network Performance Monitoring

Datadog
Feature Set Not Supported
N/A

8.4
PRTG
84%
PRTG Network Monitor ranks higher in 10/10 features
PRTG Network Monitor ranks higher in 10/10 features
Automated network device discovery

N/A
0 Ratings

9.0
90%
47 Ratings
Network monitoring

N/A
0 Ratings

9.3
93%
52 Ratings
Baseline threshold calculation

N/A
0 Ratings

8.8
88%
45 Ratings
Alerts

N/A
0 Ratings

9.5
95%
53 Ratings
Network capacity planning

N/A
0 Ratings

7.2
72%
37 Ratings
Packet capture analysis

N/A
0 Ratings

7.9
79%
26 Ratings
Network mapping

N/A
0 Ratings

7.8
78%
37 Ratings
Customizable reports

N/A
0 Ratings

8.8
88%
46 Ratings
Wireless infrastructure monitoring

N/A
0 Ratings

7.4
74%
36 Ratings
Hardware health monitoring

N/A
0 Ratings

7.8
78%
50 Ratings
Attribute Ratings
- Datadog is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

9.0
Datadog
90%
19 Ratings

8.8
PRTG
88%
53 Ratings
Likelihood to Renew

Datadog
N/A
0 Ratings

10.0
PRTG
100%
2 Ratings
Usability

10.0
Datadog
100%
1 Rating

9.0
PRTG
90%
1 Rating
Support Rating

8.8
Datadog
88%
10 Ratings

8.5
PRTG
85%
28 Ratings
Likelihood to Recommend
Datadog
Datadog is a no-brainer for any environment that relies on multiple servers. Even for one server, it's so much better to use for monitoring and alert capability than anything else I remember looking at before we started using Datadog. Teams can even use it to track their progress of investigating an alert so multiple people aren't unknowingly looking into the same exact issue unnecessarily.

Verified User
Director in Research & Development
Financial Services Company, 1-10 employeesPRTG
If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes.If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.

Verified User
Technician in Information Technology
Mining & Metals Company, 5001-10,000 employeesPros
Datadog
- APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
- Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
- Lightweight agent on hosts
ServiceNow Lead Engineer/Architect
WayfairInformation Technology and Services, 10,001+ employees
PRTG
- Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
- I really liked how easy it was to add alerts by SMS. So easy to setup.
- I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
Director of IT
BLDD ARCHITECTS INCArchitecture & Planning, 51-200 employees
Cons
Datadog
- User interface could be improved in some areas, looking for host information and the agent install link takes a bit of time.
- Configuration of the agent is generally done via a config file which is a pro and a con. It would be nice to have some UI to configure various agent options.
- Billing isn't entirely straightforward, they could use more reports to figure out the source of your monthly costs.
Software Architect
SpringAheadInternet, 51-200 employees
PRTG
- The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
- The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
- The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.

Verified User
Administrator in Information Technology
Telecommunications Company, 51-200 employeesPricing Details
Datadog
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
$0 Up to 5 hosts
Datadog Editions & Modules
On-premise Edition
Infrastructure | $15.001 |
---|---|
Log Management | $1.272 |
APM | $31.003 |
- Per Host Per Month
- Per Million Log Events
- Per Host Per Month
SaaS Edition
Free | $01 |
---|---|
Standard | $15/host2 |
Enterprise | Custom3 |
- Up to 5 hosts
- Up to 500 hosts
- 500+ hosts
Additional Pricing Details
—PRTG
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 subscription license
PRTG Editions & Modules
Edition
PRTG 500 | $1,7501 |
---|---|
PRTG 1,000 | $3,2001 |
PRTG 2,500 | $6,5001 |
PRTG 5,000 | $11,5001 |
PRTG XL 1 | $15,5001 |
PRTG Enterprise | Custom Pricing2 |
- perpetual license
- subscription license
Additional Pricing Details
—Likelihood to Renew
Datadog
No score
No answers yet
No answers on this topic
PRTG
PRTG 10.0
Based on 2 answers
It is now an essential tool for monitoring and maintaining the health of our network and systems.

Verified User
Director in Information Technology
Higher Education Company, 201-500 employeesUsability
Datadog
Datadog 10.0
Based on 1 answer
The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 501-1000 employeesPRTG
PRTG 9.0
Based on 1 answer
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.

Verified User
Administrator in Information Technology
Information Technology and Services Company, 1001-5000 employeesSupport Rating
Datadog
Datadog 8.8
Based on 10 answers
The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.

Verified User
Director in Information Technology
Consumer Goods Company, 51-200 employeesPRTG
PRTG 8.5
Based on 28 answers
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.

Verified User
Engineer in Information Technology
Investment Management Company, 51-200 employeesAlternatives Considered
Datadog
We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 201-500 employeesPRTG
I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].

Verified User
Professional in Information Technology
Automotive Company, 1001-5000 employeesReturn on Investment
Datadog
- One of our critical production databases went down a couple of weeks back. Just because we had the Datadog monitoring enabled for that database, Datadog sent the alerts to PagerDuty and we were instantly notified via pager and email alert. We could act right away and bring up the database within a few mins.
- Ability to create custom screenboards have allowed us to track the critical and warning alerts in front of our eyes all the time
Systems Analyst, Engineering
Dreamworks AnimationEntertainment, 1001-5000 employees
PRTG
- The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
- The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
- I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
Technical Administrator
New Hampshire Retirement SystemGovernment Administration, 51-200 employees