86 Ratings
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Score 8.7 out of 100
31 Ratings
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Score 8 out of 100

Feature Set Ratings

    Data Center Backup

    Datto SIRIS

    Feature Set Not Supported
    N/A
    8.0

    Quest Rapid Recovery

    80%
    Quest Rapid Recovery ranks higher in 14/14 features

    Universal recovery

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Instant recovery

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Recovery verification

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Business application protection

    N/A
    0 Ratings
    6.4
    64%
    3 Ratings

    Multiple backup destinations

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Incremental backup identification

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Backup to the cloud

    N/A
    0 Ratings
    5.1
    51%
    3 Ratings

    Deduplication and file compression

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Snapshots

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Flexible deployment

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Management dashboard

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Platform support

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Retention options

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Encryption

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Datto SIRIS is rated higher in 1 area: Likelihood to Recommend
    • Quest Rapid Recovery is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.3

    Datto SIRIS

    93%
    31 Ratings
    8.0

    Quest Rapid Recovery

    80%
    6 Ratings

    Likelihood to Renew

    10.0

    Datto SIRIS

    100%
    1 Rating

    Quest Rapid Recovery

    N/A
    0 Ratings

    Usability

    10.0

    Datto SIRIS

    100%
    1 Rating

    Quest Rapid Recovery

    N/A
    0 Ratings

    Support Rating

    7.7

    Datto SIRIS

    77%
    20 Ratings
    10.0

    Quest Rapid Recovery

    100%
    2 Ratings

    Implementation Rating

    Datto SIRIS

    N/A
    0 Ratings
    6.0

    Quest Rapid Recovery

    60%
    2 Ratings

    Likelihood to Recommend

    Datto Inc

    Datto is a fantastic option for smaller businesses who don't have as large of a budget. It might work well for larger businesses as well, but the features are not exactly on par with more prevalent backup solutions. So, that should be kept in mind while determining a good fit for a company. But if selling a backup solution is met with push back, this can be a great option to give a good working backup solution. It offers the main features solutions should have, so it's definitely not a compromise. Just keep in mind the features it does not offer.
    Read full review

    Quest

    AppAssure works well for quick access to point in time backups of Windows machines without having to do a complete restore. The virtual standby function is useful as a disaster recovery or high availability solution. Recent upgrades to the product and rebranding to Rapid Recovery look promising. If your Linux machines are mission [critical] make sure your administrators test restores so they can perform them in a timely manner should the need arise.
    Read full review

    Pros

    Datto Inc

    • Simple agent setup for new machines to be protected. A new machine can be setup on the server in under a minute whether it be a Linux or Windows based machine.
    • Local virtualization on the Datto is quick to start up. After a physical problem with a server I had the machine locally virtualized on the Datto before users had a chance to report service issues to me.
    • Nothing to do on my end to get backups shifted to offsite data center. Schedules are setup for each machine or group of machines and I sleep well knowing all our backups are safely stored offsite.
    Read full review

    Quest

    • Continuous backup with deduplication and compression
    • The P to V function of the software is create. To be able to back up physical machines and create a hot spare on a virtual environment was a great selling point.
    • Can back up physical and virtual (ESX or Hyper-V).
    Read full review

    Cons

    Datto Inc

    • Initial backup sync: The downside to the cloud backup is that, if you have a lot of data, you need an external hard drive to seed to the cloud. And you usually have to request this after you've already got everything else working.
    • Unsyncing: We have pretty decent bandwidth, but with 8TB of data, we'd get syncing issues with the cloud servers every 3 months or so. The only way to address it was to request another external drive and resync it, but that also meant losing the older data.
    • Availability and support: Datto only operates through MSPs and VARs, and will not help you directly without putting in a ticket with your provider. This causes delays, and extra epenses, and if you grow beyond the need for an MSP, you have to keep them around for at least that piece.
    Read full review

    Quest

    • Base images seem to be created too often at the slightest trigger like an improper shutdown. Something I think should be able to be skipped.
    • Speed of mounting restore points is bad and often times out. There are some work arounds for this but it is annoying.
    Read full review

    Pricing Details

    Datto SIRIS

    Starting Price

    Editions & Modules

    Datto SIRIS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Datto sells 100% through the channel. Specifically, Datto partners with managed service providers (MSPs). The MSPs then sell direct to small and mid-sized businesses, worldwide.

      Quest Rapid Recovery

      Starting Price

      $1,819.99

      Editions & Modules

      Quest Rapid Recovery editions and modules pricing
      EditionModules
      License + 1 Year 24/7 Maintenance1,819.991

      Footnotes

      1. none

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Datto Inc

      I trust the product and service and am satisfied with the direction of the company
      Read full review

      Quest

      No answers on this topic

      Usability

      Datto Inc

      Usability is great. The web interface is simple and easy to use. While various options are available for client backups, it is very easy to re-use settings of the existing client, so adding new clients is a very fast process. Configuration of the agent on the client-side cannot be easier as well. Datto dashboard provides an overview of the client status, and email notifications can be configured for various events.
      Read full review

      Quest

      No answers on this topic

      Support Rating

      Datto Inc

      My specific example or reason for this rating goes back to a need for support after a client on this platform has a fire. In a nutshell, Datto had no idea how to BMR the image back to the server correctly, and as a result, the RAID on the server was lost, due to the Datto BDR environment not being able to see the RAID card, and the support technician knowing how to inject drivers.
      Read full review

      Quest

      In the very few instances we've needed support they have been quick, friendly, knowledgeable, and dedicated to servicing our needs. That has only improved since AppAssure was bought out by Quest.
      Read full review

      Implementation Rating

      Datto Inc

      No answers on this topic

      Quest

      Our initial installation really was not optimum. With the help from Dell Profession Services we were able to get our implementation sized correctly and better understand how to get better deduplication results
      Read full review

      Alternatives Considered

      Datto Inc

      Datto seemed to be better than other vendors I trialed, and I inherited an Alto device, so it was easy to stay with them. I also assumed the backups had been working with the previous contractor, but it turns out they had been failing for months and no one knew it.
      Read full review

      Quest

      We had Replay in our environment already and the price was right. We figured it might be good to stick with one vendor. Replay was a good product and saved us a couple times with the VM exports. Unfortunately, I can't say the same about AppAssure - anything but headache dealing with support daily.
      Read full review

      Return on Investment

      Datto Inc

      • We've saved some money by consolidating backups offsite to the one appliance and letting it store backups in one location offsite, rather than trying to maintain several different platforms or connections.
      • Negatively, since the appliance doesn't expand in storage, we've got sunk costs into this unit and will have to move to something else to continue growing. I work in healthcare and we can't just purge charts and stop backing up information, I've got to expand my ability to back up that information.
      Read full review

      Quest

      • AppAssure paid for itself in the first year of usage. A user deleted a major file in our SharePoint sub-site, we used the DocRetriever for SharePoint Console and were able to go back to a particular incremental date and retrieved that file.
      • One of our file shares crashed and we were able to put the physical server on a virtual standby which saved us hours of imaging and restoring of data. This allowed employees to efficiently continue their daily work without much downtime.
      • The offsite replication alone has put an ease on the company in case of any disaster. When Hurricane Sandy hit, we didn't have a solution in place which put us on pins and needles to say the least. But with AppAssure we will be able to have some comfort that all of our mission critical data is being offloaded onto our other sites.
      Read full review

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