Datto SIRIS vs. Quest Rapid Recovery

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Datto SIRIS
Score 8.7 out of 10
N/A
Datto SIRIS is a BCDR solution built for MSPs to prevent data loss and minimize downtime. Utilizing a cloud-first approach, MSPs can offer their clients local backup and recovery with a cloud-based repository and full disaster recovery in the cloud. All of this administered from a multi-tenant cloud portal that allows MSPs to view, manage and recover client data from a single interface.N/A
Quest Rapid Recovery
Score 7.0 out of 10
N/A
Quest Rapid Recovery is a data backup and restore offering from Dell. It provides virtual standby, encryption, replication, deduplication, and the ability for users to run without restore.
$1,819.99
Pricing
Datto SIRISQuest Rapid Recovery
Editions & Modules
No answers on this topic
License + 1 Year 24/7 Maintenance
1,819.99
Offerings
Pricing Offerings
Datto SIRISQuest Rapid Recovery
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDatto sells 100% through the channel. Specifically, Datto partners with managed service providers (MSPs). The MSPs then sell direct to small and mid-sized businesses, worldwide.
More Pricing Information
Community Pulse
Datto SIRISQuest Rapid Recovery
Considered Both Products
Datto SIRIS
Chose Datto SIRIS
We use Datto device because they are priced right and very easy to setup and use. I have used AppAssure and Unitrends in the past and find them both to be a lot more involved and downright complicated at times.
Quest Rapid Recovery

No answer on this topic

Top Pros
Top Cons
Features
Datto SIRISQuest Rapid Recovery
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Datto SIRIS
8.0
1 Ratings
1% above category average
Quest Rapid Recovery
8.6
7 Ratings
5% above category average
Flexible deployment9.01 Ratings8.03 Ratings
Encryption7.01 Ratings10.02 Ratings
Universal recovery00 Ratings6.05 Ratings
Instant recovery00 Ratings3.05 Ratings
Recovery verification00 Ratings8.05 Ratings
Business application protection00 Ratings8.04 Ratings
Multiple backup destinations00 Ratings10.06 Ratings
Incremental backup identification00 Ratings10.07 Ratings
Backup to the cloud00 Ratings10.04 Ratings
Deduplication and file compression00 Ratings10.07 Ratings
Snapshots00 Ratings10.07 Ratings
Management dashboard00 Ratings7.03 Ratings
Platform support00 Ratings10.02 Ratings
Retention options00 Ratings10.03 Ratings
Best Alternatives
Datto SIRISQuest Rapid Recovery
Small Businesses
Axcient x360Cloud
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Score 8.9 out of 10
BDRSuite
BDRSuite
Score 9.0 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.3 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.8 out of 10
Enterprises
Veeam Data Platform
Veeam Data Platform
Score 9.0 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Datto SIRISQuest Rapid Recovery
Likelihood to Recommend
9.0
(32 ratings)
7.0
(7 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(11 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
6.0
(1 ratings)
User Testimonials
Datto SIRISQuest Rapid Recovery
Likelihood to Recommend
Kaseya
Datto is a fantastic option for smaller businesses who don't have as large of a budget. It might work well for larger businesses as well, but the features are not exactly on par with more prevalent backup solutions. So, that should be kept in mind while determining a good fit for a company. But if selling a backup solution is met with push back, this can be a great option to give a good working backup solution. It offers the main features solutions should have, so it's definitely not a compromise. Just keep in mind the features it does not offer.
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Quest
AppAssure works well for quick access to point in time backups of Windows machines without having to do a complete restore. The virtual standby function is useful as a disaster recovery or high availability solution. Recent upgrades to the product and rebranding to Rapid Recovery look promising. If your Linux machines are mission [critical] make sure your administrators test restores so they can perform them in a timely manner should the need arise.
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Pros
Kaseya
  • Simple agent setup for new machines to be protected. A new machine can be setup on the server in under a minute whether it be a Linux or Windows based machine.
  • Local virtualization on the Datto is quick to start up. After a physical problem with a server I had the machine locally virtualized on the Datto before users had a chance to report service issues to me.
  • Nothing to do on my end to get backups shifted to offsite data center. Schedules are setup for each machine or group of machines and I sleep well knowing all our backups are safely stored offsite.
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Quest
  • Continuous backup with deduplication and compression
  • The P to V function of the software is create. To be able to back up physical machines and create a hot spare on a virtual environment was a great selling point.
  • Can back up physical and virtual (ESX or Hyper-V).
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Cons
Kaseya
  • Initial backup sync: The downside to the cloud backup is that, if you have a lot of data, you need an external hard drive to seed to the cloud. And you usually have to request this after you've already got everything else working.
  • Unsyncing: We have pretty decent bandwidth, but with 8TB of data, we'd get syncing issues with the cloud servers every 3 months or so. The only way to address it was to request another external drive and resync it, but that also meant losing the older data.
  • Availability and support: Datto only operates through MSPs and VARs, and will not help you directly without putting in a ticket with your provider. This causes delays, and extra epenses, and if you grow beyond the need for an MSP, you have to keep them around for at least that piece.
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Quest
  • Support for newer operating systems (Windows, Linux, VMware) is slow to be added. Usually takes 3-6 months from the new version being released for it to be supported.
  • There is no way to automate the testing of the virtual standby which a lot of comparable products are able to do.
  • The software has a backup type called "base image" which is essentially taking a full backup after an unexpected shutdown of the server. If your servers crash and they are very large, this may impact your storage requirements significantly. They do now have synthetic full backups which alleviate this issue a bit but they are not perfect either.
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Likelihood to Renew
Kaseya
I trust the product and service and am satisfied with the direction of the company
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Quest
No answers on this topic
Usability
Kaseya
Usability is great. The web interface is simple and easy to use. While various options are available for client backups, it is very easy to re-use settings of the existing client, so adding new clients is a very fast process. Configuration of the agent on the client-side cannot be easier as well. Datto dashboard provides an overview of the client status, and email notifications can be configured for various events.
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Quest
No answers on this topic
Support Rating
Kaseya
My specific example or reason for this rating goes back to a need for support after a client on this platform has a fire. In a nutshell, Datto had no idea how to BMR the image back to the server correctly, and as a result, the RAID on the server was lost, due to the Datto BDR environment not being able to see the RAID card, and the support technician knowing how to inject drivers.
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Quest
In the very few instances we've needed support they have been quick, friendly, knowledgeable, and dedicated to servicing our needs. That has only improved since AppAssure was bought out by Quest.
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Implementation Rating
Kaseya
No answers on this topic
Quest
Our initial installation really was not optimum. With the help from Dell Profession Services we were able to get our implementation sized correctly and better understand how to get better deduplication results
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Alternatives Considered
Kaseya
Datto seemed to be better than other vendors I trialed, and I inherited an Alto device, so it was easy to stay with them. I also assumed the backups had been working with the previous contractor, but it turns out they had been failing for months and no one knew it.
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Quest
I've been using Rapid Recovery for the last 6 years and before that we had used Backup Exec, but it was a different implementation as we were still running backups to LTO3 tapes using the full/incremental backup schemes. So Rapid Recovery (AppAssure at the time) was a big change for us, backing up to disk instead with base images and changes. I would assume Backup Exec can do this as well, but haven't used it since switching. NovaBACKUP was a lower cost solution that seemed geared towards smaller and simpler configurations
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Return on Investment
Kaseya
  • In most cases, Datto will provide the appliance free of charge with a 3-5 year contract which results in a modest monthly fee instead of a large initial outlay and monthly fees.
  • The contract's warranty is top-notch. Failed drives or issues with the appliances are replaced/corrected with free replacements and shipping.
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Quest
  • AppAssure paid for itself in the first year of usage. A user deleted a major file in our SharePoint sub-site, we used the DocRetriever for SharePoint Console and were able to go back to a particular incremental date and retrieved that file.
  • One of our file shares crashed and we were able to put the physical server on a virtual standby which saved us hours of imaging and restoring of data. This allowed employees to efficiently continue their daily work without much downtime.
  • The offsite replication alone has put an ease on the company in case of any disaster. When Hurricane Sandy hit, we didn't have a solution in place which put us on pins and needles to say the least. But with AppAssure we will be able to have some comfort that all of our mission critical data is being offloaded onto our other sites.
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ScreenShots