DCDial vs. Five9

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DCDial
Score 9.4 out of 10
Small Businesses (1-50 employees)
DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans…N/A
Five9
Score 8.1 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Pricing
DCDialFive9
Editions & Modules
No answers on this topic
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
Offerings
Pricing Offerings
DCDialFive9
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Features
DCDialFive9
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
DCDial
-
Ratings
Five9
8.8
12 Ratings
5% above category average
Agent dashboard00 Ratings9.112 Ratings
Validate callers00 Ratings8.912 Ratings
Outbound response00 Ratings8.911 Ratings
Call forwarding00 Ratings9.29 Ratings
Click-to-call (CTC)00 Ratings8.810 Ratings
Warm transfer00 Ratings9.210 Ratings
Predictive dialing00 Ratings9.410 Ratings
Interactive voice response00 Ratings8.99 Ratings
REST APIs00 Ratings9.17 Ratings
Call scripts00 Ratings6.710 Ratings
Call tracking00 Ratings8.912 Ratings
Multichannel integration00 Ratings8.511 Ratings
CRM software integration00 Ratings8.911 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
DCDial
-
Ratings
Five9
8.3
21 Ratings
0% above category average
Inbound call routing00 Ratings9.010 Ratings
Omnichannel inbound routing00 Ratings9.38 Ratings
Recording00 Ratings7.911 Ratings
Quality management00 Ratings7.321 Ratings
Call analytics00 Ratings8.512 Ratings
Historical reporting00 Ratings7.512 Ratings
Live reporting00 Ratings8.710 Ratings
Customer interaction analytics00 Ratings8.110 Ratings
Best Alternatives
DCDialFive9
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.7 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
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User Ratings
DCDialFive9
Likelihood to Recommend
9.5
(3 ratings)
8.3
(36 ratings)
Support Rating
10.0
(1 ratings)
8.0
(8 ratings)
User Testimonials
DCDialFive9
Likelihood to Recommend
DCDial
This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.
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Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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Pros
DCDial
  • Integrates seamlessly with our CRM products.
  • Call tracking capabilities.
  • A fully compliant call center suite.
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Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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Cons
DCDial
  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
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Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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Support Rating
DCDial
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
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Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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Alternatives Considered
DCDial
We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
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Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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Return on Investment
DCDial
  • Call tracking capabilities.
  • Easy monitoring and reporting features.
  • Compliant call center suite.
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Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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ScreenShots

DCDial Screenshots

Screenshot of Dashboard pageScreenshot of Compliance Suite

Five9 Screenshots

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