Deel is a global payroll solution from the company of the same name in San Francisco.
$49
per contractor per month
Gusto
Score 6.9 out of 10
N/A
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
$40
per month
Pricing
Deel
Gusto
Editions & Modules
Contractors
$49.00
per contractor per month
Employees
$500.00
per employee per month
Simple: A streamlined set of automatic payroll features and benefits integrations
$40/month + $6/mo per person
$12 per employee/contractor
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work
$80/month + $12/mo per person
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams
Exclusive pricing, contact Gusto
Offerings
Pricing Offerings
Deel
Gusto
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Gusto offers three pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.
Deel is an excellent option for any business looking to hire or manage international employees and/or contractors. Deel provides a modern experience for employees and provides the employer with the peace of mind that employees are hired, paid, and administratively managed in a compliant way. Using Deel allows us to focus less time on the administrative stuff that comes with hiring and managing international employees, and more time on the stuff that matters
If you have a small company with a straightforward payroll, you could consider Gusto, especially if you want to be as hands-off as possible with a system that does most of the work for you. If you value responsive customer service and engaged benefits management, Gusto will not make the cut.
The self-service aspect of the software is very nice. We rarely need to get customer service involved.
For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.
We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.
Not enough flexibility with pay periods. For monthly payrolls in WA state, I'm required to pay the 1st-24th of the month by the end of the month. To have payday be the last day of the month, the pay period sometimes ends on the 24th, sometimes the 25th, and February there is no option to be in compliance as it pays up to the 22nd only.
When an employee maxes their IRA contribution for the year, Gusto stops making employer contributions even though the company is required to pay a % of total income for the year, not only during pay periods in which the employee contributes.
Gusto was not including all reportable earnings to our state family medical leave program. This caused my employee to be denied benefits over her maternity leave. Thankfully she appealed their decision and after I provided payroll reports the PFML program identified the issue with Gusto's reporting and approved her payments. This all took several months though and Gusto still has not contacted my employee to apologize for their error despite me asking them to do so on a couple occasions (and it being the least they could do!)
A few years ago I started the process of having Gusto administer our health insurance benefits. The process was a nightmare and I ultimately decided not to have them do it, however without my signature they had already started changing it over.
Customer service is awful. It's almost not even worth sending an email since it takes months to get a reply and then they often don't address the problem but say "let us know if you need anything else" in which case you will wait another couple months for a reply if you even get one.
Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.
The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.
I didn't review too many other platforms, but Deel stood out completely as it's globally compliant, automates contracts, and provides up to date withdrawal methods such as Coinbase.
I have only used Gusto for my payroll needs for both of my businesses from the very beginning but I have heard from colleagues that Quickbooks payroll is much more time intensive and takes longer to input than the amount of time I spend in Gusto running payroll and onboarding staff with new hire paperwork and direct deposit.