DERDACK Enterprise Alert vs. OnPage

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DERDACK Enterprise Alert
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas.N/A
OnPage
Score 8.8 out of 10
N/A
OnPage Corporation headquartered in Waltham offers their IT alert management solution.
$13.99
per month per user
Pricing
DERDACK Enterprise AlertOnPage
Editions & Modules
No answers on this topic
OnPage Mobile
$13.99
per month per user
Enterprise Silver
$22.99
per month per user
Enterprise Gold
$28.99
per month per user
Offerings
Pricing Offerings
DERDACK Enterprise AlertOnPage
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAdd-ons, such as Live Call Routing and Dedicated Lines are available at an additional cost.
More Pricing Information
Community Pulse
DERDACK Enterprise AlertOnPage
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
DERDACK Enterprise AlertOnPage
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DERDACK Enterprise AlertOnPage
Likelihood to Recommend
10.0
(3 ratings)
8.5
(31 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
10.0
(1 ratings)
10.0
(1 ratings)
Availability
-
(0 ratings)
8.8
(2 ratings)
Performance
-
(0 ratings)
9.2
(2 ratings)
Support Rating
10.0
(3 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.2
(2 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
DERDACK Enterprise AlertOnPage
Likelihood to Recommend
Derdack
DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.
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OnPage Corporation
The best solution for OnPage is a small company with a small On-Call Team. The reason for this is because of how many it can trigger in a 30-minute time span. It's really good with us IT people as we understand the urgency of the call and we can react with the ticket. This gives the end-user peace of mind. This product would not be good for a large-scale company. It would not scale well for thousands of users.
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Pros
Derdack
  • Self Managed On-Call scheduling for teams.
  • Ability to back track an alert and review the stages of escalation.
Read full review
OnPage Corporation
  • Delivers prompt messages with important information for patient call back
  • Overrides phone ring settings if needed to ensure a sound is made if desired and no pages are missed
  • Repeats pages frequently if not opened initially, so they are not forgotten
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Cons
Derdack
  • More integrations with other ITSM vendors
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OnPage Corporation
  • Not really a "downside": because it works so well, any details we haven't documented from our initial setup are probably lost. It's been almost four years since our initial configuration, and I can no longer easily navigate the OnPage site because I literally haven't logged in since the initial implementation.
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Likelihood to Renew
Derdack
No answers on this topic
OnPage Corporation
It works and is reliable
Read full review
Usability
Derdack
Very intuitive use, almost no training necessary.
Read full review
OnPage Corporation
Easy to use both web and phone based application.
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Reliability and Availability
Derdack
No answers on this topic
OnPage Corporation
Some outages for updates
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Performance
Derdack
No answers on this topic
OnPage Corporation
I have done well with the service
Read full review
Support Rating
Derdack
The best experience.
Read full review
OnPage Corporation
When we have issues we have fast response and willingness to help
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Implementation Rating
Derdack
No answers on this topic
OnPage Corporation
I had no part of the implementation
Read full review
Alternatives Considered
Derdack
Cost of ownership was more than double in more than five years.
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OnPage Corporation
OnPage is the first we chose and would not change that. The ability to link to our CSM, RMM, and technicians on the road has made this the best solution. Our team is able to use the current setup to make custom alerts based on the ticket details. This allows for all of our future needs to be covered.
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Scalability
Derdack
No answers on this topic
OnPage Corporation
I have had no concerns
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Return on Investment
Derdack
  • It supports us not to incur penalties of missed SLAs - clients and internal
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OnPage Corporation
  • Eliminated the concern that on-call personnel were not notified of an issue at all or on a timely basis
  • The reasonable cost, ease of use and reliability reassured management that any issues arising would be handled quickly
  • Users disliked carrying the bulky, unreliable and battery operated pagers. Today all users carry cell phones and can easily install and manage OnPage software
Read full review
ScreenShots

DERDACK Enterprise Alert Screenshots

Screenshot of Screenshot of Sample ArchitectureScreenshot of Admin ConsoleScreenshot of Mobile Incident Response and Resolution App

OnPage Screenshots

Screenshot of Incident Alert and Secure Messaging - The OnPage app is used to deliver high-priority alerts to the on-call staff. It mobilizes teams on critical issues by enabling collaborating through secure messaging. The persistent, alert-until-read technology ensures that alerts are never missed.Screenshot of OnPage’s On-Call Scheduler - Used to create and manage multiple on-call schedules for distributed teams, and democratize schedule creation for employees through OnPage’s fail-safe scheduler while ensuring continuous, error-free coverage when schedules are populated incorrectly.Screenshot of Enhance Service Delivery Through ITSM Integration - OnPage’s Incident Alert Management capabilities can be extended to ITSM solution providers such as ServiceNow, ConnectWise, and Autotask to achieve synchronization across messages, notes, and actions along the incident lifecycle and drive seamless incident management.Screenshot of Featured integration: Bi-directional Integration with Kaseya -Datto Ecosystem - OnPage offers bi-directional integration with Kaseya-Datto’s IT Service ecosystem. Elevate service desk tickets into intelligent, audible alerts and distribute them to the right on-call teams. The integration allows responders to update ticket statuses directly from the OnPage mobile application, to drive workflow efficiencies.Screenshot of Provides real-time visibility into the incident resolution progress and response times. After an incident is resolved, access detailed reports to uncover critical insights and identify gaps in incident response for process improvements.Screenshot of Centralized Contact Management System - OnPage’s centralized contact management system provides a centralized directory to manage all the enterprise contacts and their privileges, on-call schedules, communication workflows and escalation policies, and critical messages. Platform administrators can also mobilize teams using the two-way dispatcher to accelerate incident resolution.