DERDACK Enterprise Alert vs. OpsGenie

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DERDACK Enterprise Alert
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas.N/A
OpsGenie
Score 8.6 out of 10
N/A
OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
$0
up to 5 users
Pricing
DERDACK Enterprise AlertOpsGenie
Editions & Modules
No answers on this topic
Free
$0.00
up to 5 users
Essentials
$9.00
per user/per month
Standard
$19.00
per user/per month
Enterprise
$29.00
per user/per month
Offerings
Pricing Offerings
DERDACK Enterprise AlertOpsGenie
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
DERDACK Enterprise AlertOpsGenie
Top Pros
Top Cons

No answers on this topic

Best Alternatives
DERDACK Enterprise AlertOpsGenie
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.8 out of 10
Freshservice
Freshservice
Score 8.8 out of 10
Enterprises
Freshservice
Freshservice
Score 8.8 out of 10
Freshservice
Freshservice
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DERDACK Enterprise AlertOpsGenie
Likelihood to Recommend
10.0
(3 ratings)
8.5
(17 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(3 ratings)
10.0
(1 ratings)
User Testimonials
DERDACK Enterprise AlertOpsGenie
Likelihood to Recommend
Derdack
DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.
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Atlassian
Well suited for cases where you just need to alert relevant team members when alerts and incidents come in and make sure that nothing falls through the cracks. Generally OpsGenie just forwards the alerts it receives and allows you to schedule team members to be on-call. It's good for that simple use case and extra helpful if you have Jira or Atlassian Open DevOps since it has nice integrations with those platforms and you can easily monitor ticket progress. If you don't have those, it would be good to check and see if they integrate with whatever you use to track tickets or bugs. The dashboarding and analytics are relatively basic so if you're looking for extensive and highly customizable analytics, this might not be the right solution.
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Pros
Derdack
  • Self Managed On-Call scheduling for teams.
  • Ability to back track an alert and review the stages of escalation.
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Atlassian
  • Notifying through all the possible way like sms,mail and call.
  • Ita shows the activity log it is usefull when your paging team through the incident through that you can check who has acknowledged or not.
  • Notify the alerts to engineer as well as you can also add the description about alerts related what is it.
  • Here you can schedule for on-call engineers
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Cons
Derdack
  • More integrations with other ITSM vendors
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Atlassian
  • OpsGenie New Jira design has made it difficult for those not familiar with that style.
  • OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management.
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Usability
Derdack
Very intuitive use, almost no training necessary.
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Atlassian
No answers on this topic
Support Rating
Derdack
The best experience.
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Atlassian
They are fully available at all times via chat, phone, or email and follow up thoroughly.
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Alternatives Considered
Derdack
Cost of ownership was more than double in more than five years.
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Atlassian
We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan
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Return on Investment
Derdack
  • It supports us not to incur penalties of missed SLAs - clients and internal
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Atlassian
  • Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice.
  • We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free.
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ScreenShots

DERDACK Enterprise Alert Screenshots

Screenshot of Screenshot of Sample ArchitectureScreenshot of Admin ConsoleScreenshot of Mobile Incident Response and Resolution App