3 Ratings
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Score 10 out of 100
14 Ratings
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Score 9 out of 100

Attribute Ratings

  • DERDACK Enterprise Alert is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

10.0

DERDACK Enterprise Alert

100%
3 Ratings
9.0

Splunk On-Call

90%
3 Ratings

Usability

10.0

DERDACK Enterprise Alert

100%
1 Rating

Splunk On-Call

N/A
0 Ratings

Support Rating

10.0

DERDACK Enterprise Alert

100%
5 Ratings
8.0

Splunk On-Call

80%
4 Ratings

Likelihood to Recommend

Derdack

DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.
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Splunk

VictorOps is an excellent option for platform alerting and is very cost-effective. For teams of any size, it can be the correct tool. VictorOps success is mainly dependent on the amount of logging and monitoring setup within your platform. If you have little or poor logging, then they may not be anything for VictorOps to act upon.
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Pros

Derdack

  • Self Managed On-Call scheduling for teams.
  • Ability to back track an alert and review the stages of escalation.
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Splunk

  • Team tools that can be dedicated to various areas of focus.
  • Overriding tools to help cover those who are out.
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Cons

Derdack

  • More integrations with other ITSM vendors
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Splunk

  • The UI is a little clunky.
  • It's a little tricky to override or shift schedules (i.e., for a particular day in a one-week rotation).
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Pricing Details

DERDACK Enterprise Alert

Starting Price

Editions & Modules

DERDACK Enterprise Alert editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Splunk On-Call

    Starting Price

    Editions & Modules

    Splunk On-Call editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Derdack

      Very intuitive use, almost no training necessary.
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      Splunk

      No answers on this topic

      Support Rating

      Derdack

      The best experience.
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      Splunk

      I am going to give this an 8 because I actually haven't had to reach out to customer support. I am using an 8 because the app itself is clear on how to use it so they have done a fine job on allowing me to find answers without having to reach out to support.
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      Alternatives Considered

      Derdack

      Cost of ownership was more than double in more than five years.
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      Splunk

      Both VictorOps and PagerDuty do a great job at hands-off alerting people of all their systems neeeds. If used properly it allows everyone, devs, ops, and managers to see into the status of the systems and see what systems and processes need to be improved based upon the types and frequencies of alerts one is getting.
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      Return on Investment

      Derdack

      • It supports us not to incur penalties of missed SLAs - clients and internal
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      Splunk

      • Don't have to manage systems
      • Don't have to pay someone to set up and manage complicated alerting systems
      • Easy Setup
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      Screenshots

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