3 Ratings
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Score 10 out of 100
9 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

DERDACK Enterprise Alert

DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.
Anonymous | TrustRadius Reviewer

Splunk On-Call (Formerly VictorOps)

VictorOps is an excellent option for platform alerting and is very cost-effective. For teams of any size, it can be the correct tool. VictorOps success is mainly dependent on the amount of logging and monitoring setup within your platform. If you have little or poor logging, then they may not be anything for VictorOps to act upon.
Gabriel Samaroo | TrustRadius Reviewer

Pros

DERDACK Enterprise Alert

  • Self Managed On-Call scheduling for teams.
  • Ability to back track an alert and review the stages of escalation.
Roger Salinas | TrustRadius Reviewer

Splunk On-Call (Formerly VictorOps)

  • Team tools that can be dedicated to various areas of focus.
  • Overriding tools to help cover those who are out.
Adam O'Connor | TrustRadius Reviewer

Cons

DERDACK Enterprise Alert

  • More integrations with other ITSM vendors
Anonymous | TrustRadius Reviewer

Splunk On-Call (Formerly VictorOps)

  • The UI is a little clunky.
  • It's a little tricky to override or shift schedules (i.e., for a particular day in a one-week rotation).
Gabriel Samaroo | TrustRadius Reviewer

Usability

DERDACK Enterprise Alert

DERDACK Enterprise Alert 10.0
Based on 1 answer
Very intuitive use, almost no training necessary.
Anonymous | TrustRadius Reviewer

Splunk On-Call (Formerly VictorOps)

No score
No answers yet
No answers on this topic

Support Rating

DERDACK Enterprise Alert

DERDACK Enterprise Alert 10.0
Based on 3 answers
The best experience.
Jean Muller | TrustRadius Reviewer

Splunk On-Call (Formerly VictorOps)

Splunk On-Call (Formerly VictorOps) 8.0
Based on 4 answers
I am going to give this an 8 because I actually haven't had to reach out to customer support. I am using an 8 because the app itself is clear on how to use it so they have done a fine job on allowing me to find answers without having to reach out to support.
Adam O'Connor | TrustRadius Reviewer

Alternatives Considered

DERDACK Enterprise Alert

Cost of ownership was more than double in more than five years.
Roger Salinas | TrustRadius Reviewer

Splunk On-Call (Formerly VictorOps)

Both VictorOps and PagerDuty do a great job at hands-off alerting people of all their systems neeeds. If used properly it allows everyone, devs, ops, and managers to see into the status of the systems and see what systems and processes need to be improved based upon the types and frequencies of alerts one is getting.
Zachary Zager, MBA | TrustRadius Reviewer

Return on Investment

DERDACK Enterprise Alert

  • It supports us not to incur penalties of missed SLAs - clients and internal
Jean Muller | TrustRadius Reviewer

Splunk On-Call (Formerly VictorOps)

  • Don't have to manage systems
  • Don't have to pay someone to set up and manage complicated alerting systems
  • Easy Setup
Zachary Zager, MBA | TrustRadius Reviewer

Screenshots

Splunk On-Call (Formerly VictorOps)

Pricing Details

DERDACK Enterprise Alert

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Splunk On-Call (Formerly VictorOps)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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