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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Desk365

    Score8.2 out of 10
    Mid-Size Companies (51-1,000 employees)
    Desk365 is a Help Desk platform for managing customer-support requests and internal IT issues. It centralizes tickets from Microsoft Teams, email, web widgets, embedded forms, and a customer portal in a unified agent inbox. Key Capabilities Ticket management: Agents can organize requests using custom fields, forms, views, departments, tasks, canned responses, watchers, and configurable agent roles. Routing and service levels: Rule-based and round-robin…

    $16

    per month per agent

    Evernote

    Score8.5 out of 10
    N/AEvernote is a suite of software and services designed for notetaking and archiving. A "note" can be a piece of formatted text, a full webpage or webpage excerpt, a photograph, a voice memo, or a handwritten "ink" note. Notes can also have file attachments. Notes can be sorted into folders, then tagged, annotated, edited, given comments, searched and exported as part of a notebook. Evernote supports a number of operating system platforms (including OS X, iOS, Chrome OS, Android, Microsoft…

    $14.99

    per month

    Pricing
    Desk365Evernote
    Editions & Modules
    Standard
    $16
    per month per agent
    Plus
    $28
    per month per agent
    Premium
    $39
    per month per agent
    Starter
    $14.99
    per month
    Advanced
    $24.99
    per month
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Desk365Evernote
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing.Discount available for annual pricing.
    More Pricing Information
    Community Pulse
    Desk365Evernote
    Considered Both Products
    Desk365 (Kani Technologies Inc.)
    No answer on this topic
    Evernote
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    90%
    Would buy again
    38 Answers
    Delivers good value for the price
    No answers on this topic
    95%
    Delivers good value for the price
    36 Answers
    Happy with the feature set
    No answers on this topic
    90%
    Happy with the feature set
    38 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    97%
    Lived up to sales and marketing promises
    29 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    33 Answers
    Features
    Desk365Evernote
    Incident and problem management
    Comparison of Incident and problem management features of Desk365 and Evernote
    Feature
    Desk365
    7.0
    1 Ratings
    15% below category average
    Evernote
    -
    Ratings
    Organize and prioritize service tickets7.31 Ratings00 Ratings
    Expert directory6.41 Ratings00 Ratings
    Subscription-based notifications8.21 Ratings00 Ratings
    ITSM collaboration and documentation4.51 Ratings00 Ratings
    Ticket creation and submission8.21 Ratings00 Ratings
    Ticket response7.31 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Desk365 and Evernote
    Feature
    Desk365
    6.8
    1 Ratings
    14% below category average
    Evernote
    -
    Ratings
    External knowledge base5.51 Ratings00 Ratings
    Internal knowledge base8.21 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Desk365 and Evernote
    Feature
    Desk365
    7.3
    1 Ratings
    8% below category average
    Evernote
    -
    Ratings
    Customer portal7.31 Ratings00 Ratings
    Email support7.31 Ratings00 Ratings
    Best Alternatives
    Desk365Evernote
    Small Businesses
    Intercom
    Score7.5 out of 10
    Google Keep
    Score9.2 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.7 out of 10
    Google Keep
    Score9.2 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    Google Keep
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Desk365Evernote
    Likelihood to Recommend
    8.2
    (1 ratings)
    4.1
    (106 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.3
    (35 ratings)
    Usability
    8.2
    (1 ratings)
    7.6
    (13 ratings)
    Availability
    -
    (0 ratings)
    8.9
    (2 ratings)
    Performance
    -
    (0 ratings)
    8.9
    (2 ratings)
    Support Rating
    9.1
    (1 ratings)
    8.9
    (27 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.8
    (8 ratings)
    User Testimonials
    Desk365Evernote
    Likelihood to Recommend
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Evernote
    Evernote is an excellent tool for keeping track of client relationships and taking notes. The indexing is excellent, with text in images and text. However, a Wiki might be better for large-scale collaboration. It is a perfect use case for it, and it is hard to beat. To-do lists that need to be tracked or have due dates assigned do not work well in Evernote. It's almost like a library that anyone can add to, edit, tag, and reference. Evernote has a limited checklist function in terms of tasks meant to be kept in one place rather than reviewed and organized over time.
    Incentivized
    Read full review
    Pros
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Evernote
    • Ability to share meeting notes with others (like that it works well with Rocketbook).
    • The To-Do list helps with organization and project deadlines.
    • Able to sync to multiple devices so you can use it in the office or in the field.
    Incentivized
    Read full review
    Cons
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Evernote
    • The free application's feature will meet most users needs, but the Premium plan is expensive.
    • Though Evernote lets you create and manage notes effortlessly, its basic plan supports sync between two devices and does not support offline mode.
    • Can't export data easily to other applications.
    Incentivized
    Read full review
    Likelihood to Renew
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Evernote
    I can't really imagine how much they'd have to charge me to make me quit Evernote. I can't really think of any technology that has changed my life as much without going back to email in the 90s, or the introduction of the iPhone. I know I sound ridiculous, but it would be really tough for me to live without it. If I were forced to choose between my smart phone (and keep in mind that I get lost in my driveway) and my Evernote, I'd probably choose my Evernote.
    Read full review
    Usability
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Evernote
    • Basic visual organization - ability to create a notebook and store user notes inside of it.
    • Basic easy navigation - You can quickly move in and out of files and notes.
    • User intuitive addition - whatever you need to add to your document, it's relatively easy to understand and use.
    • We find overall that we still want some functionality in creating better task lists, boards, and other things that we find in Notion - which is the tool that we use as a team notebook/storage space.
    Incentivized
    Read full review
    Reliability and Availability
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Evernote
    Generally issues are by connectivity and not Evernote availability but I have had issues in the past with cross-client consistency of data which Evernote Support has ID'd as bugs that are still unresolved as far as I know
    Read full review
    Performance
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Evernote
    Fast and clean interface. Just upgraded to Evernote 5
    Read full review
    Support Rating
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Evernote
    I bet you won’t even need to call their support. Their product has never failed me. Simply put. But if you were to email them to gather some details or help, I bet they won’t disappoint you. Don’t worry about the support, it’s the last thing you should worry about this product.
    Incentivized
    Read full review
    Implementation Rating
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Evernote
    Make sure you think about your tags. If you end up with multiple similar tags then things aren't grouped together as you might prefer. For instance if you have a tag called Disney and Walt Disney, this will split up your articles. Evernote makes it simple to correct, but I suggest you make sure your users look closely at the existing tags before creating new ones.
    Read full review
    Alternatives Considered
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Evernote
    The most similar program I have used is OneNote by Microsoft, and other note taking programs exist like Notepad and Microsoft Word but those programs do not offer syncing like Evernote does. There are newer programs in the space like Dropbox Paper and Google Docs which would be on a list of ones to consider.
    Incentivized
    Read full review
    Return on Investment
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Evernote
    • Evernote has allowed our school's over 3000 students and staff members to work more efficiently instead of spending time on making physical notes, clicking pictures, and uploading them to the cloud in order to share them
    • The investment in Evernote Premium has also allowed for heavier files to be attached in each note such as student work that allows teachers to be certain that students have followed deadlines and finished assigned tasks
    • Evernote has allowed our school to smoothly transition in and out of online learning as the local COVID-19 protocols change and student work requires one platform to be based on throughout
    Incentivized
    Read full review
    ScreenShots

    Desk365 Screenshots

    Screenshot of the web widget that can be configured to fit into a website or web product. This offers a way for customers to send in-context information while creating tickets.Screenshot of where to generate short and accurate summaries of lengthy ticket discussions using AI-powered automation.Screenshot of where customer emails get converted into tickets. Agent responses are sent via email and are also visible on the customer support portal.Screenshot of a custom AI agent built on a business’s historic data. The Desk365 AI Agent learns from a business's support tickets and knowledge base articles to generate accurate responses. This helps agents to close tickets faster.