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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Remote Desktop Manager

    Score9.6 out of 10
    Mid-Size Companies (51-1,000 employees)
    Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

    $20

    per month per user

    Omnissa Horizon

    Score8.1 out of 10
    N/AA VDI solution used for the secure delivery of virtual desktops and apps from on-premises to the cloud. It is used to deploy, manage, monitor and scale desktops and apps across private, hybrid and multi-cloud infrastructure using a cloud-based console and SaaS management services.

    $4.67

    per month per user

    Pricing
    Remote Desktop ManagerOmnissa Horizon
    Editions & Modules
    Team Remote Access Management
    $20
    per month per user
    Starter
    $25
    per month per user, up to 5 users
    Team Remote Connection Management
    $30
    per month per user
    Team Privileged Access Management
    $50
    per month per user
    Enterprise
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    Platinum
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    Horizon Apps Standard
    $4.67
    per month per user
    Horizon Standard Plus
    $5.79
    per month per user
    Horizon Apps Universal
    $6.00
    per month per user
    Horizon Enterprise Plus
    $10.71
    per month per user
    Horizon Universal
    $12.50
    per month per user
    Offerings
    Pricing Offerings
    Remote Desktop ManagerOmnissa Horizon
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Remote Desktop ManagerOmnissa Horizon
    Considered Both Products
    Devolutions
    No answer on this topic
    Omnissa
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    24 Answers
    100%
    Would buy again
    19 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    23 Answers
    94%
    Delivers good value for the price
    16 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    24 Answers
    84%
    Happy with the feature set
    16 Answers
    Lived up to sales and marketing promises
    88%
    Lived up to sales and marketing promises
    15 Answers
    92%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    21 Answers
    92%
    Implementation went as expected
    12 Answers
    Features
    Remote Desktop ManagerOmnissa Horizon
    Remote Administration
    Comparison of Remote Administration features of Remote Desktop Manager and Omnissa Horizon
    Feature
    Remote Desktop Manager
    9.1
    54 Ratings
    14% above category average
    Omnissa Horizon
    -
    Ratings
    Screen sharing10.026 Ratings00 Ratings
    File transfer9.836 Ratings00 Ratings
    Instant message9.01 Ratings00 Ratings
    Secure remote access with Smart Card authentication7.819 Ratings00 Ratings
    Access to sleeping/powered-off computers8.75 Ratings00 Ratings
    Over-the-Internet remote session9.246 Ratings00 Ratings
    Initiate remote control from mobile7.427 Ratings00 Ratings
    Remote management of servers & workstations10.051 Ratings00 Ratings
    Remote Active DirectoryĀ® management8.324 Ratings00 Ratings
    Centralized management dashboard9.843 Ratings00 Ratings
    Session record9.323 Ratings00 Ratings
    Annotations10.026 Ratings00 Ratings
    Monitoring and Alerts8.018 Ratings00 Ratings
    Multi-platform remote control9.843 Ratings00 Ratings
    Best Alternatives
    Remote Desktop ManagerOmnissa Horizon
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    VMware Fusion
    Score7.4 out of 10
    Medium-sized Companies
    Splashtop
    Score9.1 out of 10
    VMware Fusion
    Score7.4 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    VMware Workstation Player
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Remote Desktop ManagerOmnissa Horizon
    Likelihood to Recommend
    9.6
    (54 ratings)
    8.5
    (40 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    9.7
    (12 ratings)
    8.1
    (7 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (4 ratings)
    Support Rating
    9.0
    (7 ratings)
    1.0
    (11 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    8.7
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Remote Desktop ManagerOmnissa Horizon
    Likelihood to Recommend
    Devolutions
    If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
    Read full review
    Omnissa
    VMware is well suited to a business where there will be many remote users needing to connect to the companies desktop. The installation on a remote computer is simple and is easy to use remotely but can be complicated to set up on the back end on the office system. It may not be worth the effort for a company that has few people who need remote access.
    Incentivized
    Read full review
    Pros
    Devolutions
    • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
    • Working from home logging onto office based machine.
    • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
    • Speed and cost elements are critical here.
    Incentivized
    Read full review
    Omnissa
    • It provides a robust, secure, rich desktop environment that is able to access all internal network resources.
    • Addresses security and compliance concerns as all data resides within the internal network. All data accessed stays within the internal network and does not need to traverse a VPN to the local desktop where it may be cached, etc.
    • The connection is thin client that does not require large amount of bandwidth.
    • Client application is available for all common devices and O/S’s.
    • No need to install, configure and maintain applications on local desktop.
    Incentivized
    Read full review
    Cons
    Devolutions
    • Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
    • Would be great if it could also connect to serverless SQL instances like Azure SQL
    • If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works
    Incentivized
    Read full review
    Omnissa
    • Move away from Adobe Flash version in UI, currently on the path but they need to hurry up
    • Speed up the boot process of the environment when servers need maintenance
    • Provide clear steps on what should be upgrade path in terms of components, the order
    • price! A bit too much
    Incentivized
    Read full review
    Likelihood to Renew
    Devolutions
    I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
    Read full review
    Omnissa
    We are committed to VMware Horizon and we plan to stick with it for the future unless something drastically changes.
    Incentivized
    Read full review
    Usability
    Devolutions
    Due to the way our business works, the use of Remote Desktop Manager is limited to the IT staff. For that reason have given it a rating of 8, but only a limited number of employees benefit from this solution as the bulk of our consultants that support customers can not benefit from this solution due to security mandated separation between internal and external systems
    Incentivized
    Read full review
    Omnissa
    Because it delivers what it promises, I am giving this rating. While there is scope for improvement, it does the job and meets our requirements reasonab;y well. It helps our remote resources connect to our environment securely and improves their productivity. We also get to access our client environment from remote locations and complete the tasks assigned to us.
    Incentivized
    Read full review
    Performance
    Devolutions
    No answers on this topic
    Omnissa
    There are a lot of things that went into my rating from the ease of use compared to other systems to the limited amount of issues I have had with this one. Any issue with this system has been identified and resolved in a much quicker manner than I have seen with like systems.
    Incentivized
    Read full review
    Support Rating
    Devolutions
    I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
    Incentivized
    Read full review
    Omnissa
    It is surely way better than Citrix, but it could improve a bit. Usually, they send us the solution without saying what was the root cause so we can avoid breaking something in the future. Besides that, VMWare support answers in an OK time-frame and even speaks our language (Portuguese).
    Incentivized
    Read full review
    Implementation Rating
    Devolutions
    The implementation was completely successful. We had no issues!
    Read full review
    Omnissa
    No answers on this topic
    Alternatives Considered
    Devolutions
    VisionApp is not in the list. This is the application we used before we got introduced to RDM. VisionApp was great but it did not have the same features as RDM did. Perhaps VisionApp has had some updates but we haven't found any reason to switch applications again
    Incentivized
    Read full review
    Omnissa
    Although I really prefer Microsoft Remote Desktop for accessing Windows servers (from Windows machines especially), and this can be done from off-site with a VPN, this entails much more effort, namely getting everyone's Active Directory in the correct group to have access. VMWare Horizon is a much simpler solution in terms of granting access. Chrome Remote Desktop and TeamViewer are really not viable solutions for remotely accessing servers in business settings, although they work alright for home servers and such, especially from off-site.
    Incentivized
    Read full review
    Return on Investment
    Devolutions
    • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
    • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
    Read full review
    Omnissa
    • Saved money on PC purchases.
    • Save a lot of man hours by not having to image new PCs. We just create one Template VM and clone the others from that.
    • Bit of a learning curve to get the deployment right for the environment.
    • Ability to make sure VMs always turn back on once they are shutdown. This speeds up load times for users.
    • Less management for our PCs. If one gets a virus or something corrupts we just refresh it and within 5 minutes the user is back to work.
    Incentivized
    Read full review
    ScreenShots

    Remote Desktop Manager Screenshots

    Screenshot of the interface to manage remote connections.Screenshot of where entries can be customized.Screenshot of the interface for password analysis and policy enforcement.Screenshot of a user working with multiple connections at the same time.Screenshot of auditable activity, with customizable reports and logs.