Dialpad Sell vs. Responsive

Well, There are numerous scenarios where a Dialpad can be very helpful in terms of communication tools. It allows the user to send text unlimited messages, making outbound calls, and review daily, weekly, monthly, or custom analytics. Saving n number of contact details, easy to search them on Dialpad. As of now, I did not come across any scenario where I can say Dialpad would not be suited.

1. RFPIO is perfect for searching for specific information when you are responding to an RFP. Search engine is powerful. We narrow our search using several customized filters and know we are getting a thorough search. 2. Excel responses work very well in RFPIO. 3. Typical RFPs that are formatted in Word are challenging to run via RFPIO. We struggle with this. 4. We have yet to master the template.

Incentivized

• Speed of the messages that are sent are excellent!
• The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
• The saving of information so i dont have to retype everything over again

• Live collaboration - the ability for multiple experts to simultaneously work on the same RFP.
• Artificial intelligence - the ability for the product to continually learn what the best answers are and serve them up to our teams.
• Dynamic branding - the ability for custom brand different templates by vertical, line of business, local branding, etc. with seamless transition.
• Content review & moderation - the ability for our national content team to bulk review, edit and share content with our teams in a methodical way.

Incentivized

• I would like it to be a tad bit more customizable
• I wish action list could be automatically added to notes on desktop
• I wish you could send follow up emails automatically after call right from Dialpad
• PhoneBurner feature for autocalling

Incentivized

• Reporting and Analytics is basic, you can purchase advanced analytics though
• It would have been nice to have a set structure in mind or a example/case study to structure our responses in the most appropriate way, but we are working through that with their stellar support team
• Really great new features, but expensive

Incentivized

We love using Dialpad and will continue to use it

This tool has been fantastic as we have revamped our RFP process. We are much faster and far more efficient.Our win rate is up, but I am not 100% sure this is the cause, but I love to see it. The customer support and training are also fantastic. Thumbs up!

Incentivized

Dialpad Sell is Very easy to use, whether at home or in the office dial pad has very sleek and easy to use features, all features are easy to find and are pretty self explanatory, the switch from regular phones to dial pad was a very easy and non stressful switch for our whole team

Incentivized

Very easy to navigate and use. Very intuitive user interface

Incentivized

The team at RFPIO is extremely responsive. If I email our account manager or report a bug, I usually hear back within two hours. Additionally, they are quick to make software adjustments based on customer requests and needs. We had a really complicated Excel sheet that their team ended up having to upload for me because of the amount of manual work I was doing. Based on that, they updated the software within two release cycles to make the process more automated, so that future Excel uploads would be more streamlined. I have also had several suggestions implemented rather quickly, and they don't hesitate to reach out for clarification when needed.

We were able to complete an RFP during our free trial. We were already leaning toward RFPIO but that pushed us over the edge.

I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach.

Incentivized

I was not involved in the process of selecting RFP360 for our firm, so I am largely unfamiliar with competitors. I am, however, quite pleased with RFP360 as a user, and am confident that my colleagues who were responsible for making the decision were thorough and discerning.

Incentivized

• It has helped me to understand easily the different accents of people
• Dialpad has helped me to analyze my past calls and help me to grow
• It also shows the number of Csats and your team in real time which also creates a healthy competition

• Library Health Dashboard is helpful in reducing time to clean up content but could use additional improvement by showing more granular data instead of a global assessment like good, poor, moderate.
• ROI is reduced for us because of additional cost for using AI
• Overall, Responsive has significantly improved our proposal process.

Incentivized